The elevator is only used by one company, and the new contract should be signed directly with the elevator company. As a property management office, just write a note. How should I ask this explanatio

The elevator is only used by one company, and the new contract should be signed directly with the elevator company. As a property management office, just write a note. How should I ask this explanation? Shenzhen Jingdi Property Management Co., Ltd. was entrusted by Shenzhen Jingdi Investment Development Co., Ltd., a developer of Xinyu Homeland, to manage the community for two years and four months. After the reaction and investigation with the owners, most owners are not satisfied with the property management work for more than two years. Based on the principle of mutual support, mutual benefit, mutual help and common development, it is expected that the management company will further strengthen and improve the management mechanism, understand and enhance the service awareness, and continue to do a good job in the management service of this community. After comprehensive consideration, the Industry Committee has formulated and summarized the following key problems that need to be solved urgently, submitted them to the management company and asked the management company to make rectification progress.

I. Community safety issues

In view of the public security problems years ago and the current public security situation in the community, the industry Committee has the following requirements for the management office:

1. The community is fully enclosed, and an IC card access control system is established, leaving only three exits.

2. Install a camera monitoring system around the residential area, the elevator entrance of the underground parking lot and the external exit.

3. Non-resident immigrants must register and issue permits before entering the community. Before entering buildings A and B, the owner must confirm through the intercom before entering.

4. The night shift is patrolled. At night, preventive inspection and patrol shall be carried out on key parts and roads within the service scope, and the patrol shall be planned and recorded.

5. Strengthen anti-theft management. In the future, if theft occurs within the scope of property management in this residential area, the property management company will be liable for compensation for property losses caused by management negligence. (Management scope: within the yellow line of residential planning, involving * * * property and public affairs management)

6. Strengthen the management of rental housing.

The project is mainly undertaken by Wan, a member of the owners' committee, and requires the property management to come up with a feasible plan, which will be implemented by the property management after discussion and approval by the industry committee.

Two. A reduction in management fees

According to the following conditions: the management fee is required to be reduced 15% to 2.20 yuan/month square meter.

According to the guiding standard of Shenzhen property management service charge, the community currently belongs to the four-level management standard;

Level 4 standard shall meet the following conditions (2.60 yuan/m2 construction area. Month).

1, and the green space coverage rate of the community is above 15%; * * * Supporting facilities are in good condition;

2. The per capita management building area of managers is about 1600 square meters;

3. Carry out various cultural activities all the year round (2 or more);

4. use the elevator;

5. There are perfect fire protection, power supply and distribution, and water supply systems, which are well maintained;

6. The management company holds the qualification certificate of Grade C or above;

7. The management office is on duty 24 hours a day and the security guards patrol 24 hours a day. Cleaning work is regularly cleaned and the garden green space is well maintained; All kinds of personnel have full workload, strong sense of service and standardized words and deeds;

8, reached the city evaluation standard of 80 points or more;

9. Houses and supporting facilities are well maintained.

Remarks:

Buildings above 1. 10 (including 10) are high-rise buildings;

2. All levels of properties specified in this property management service charging standard table are qualified. If most or all of them fail to meet the requirements, they will be demoted to one level. Some of them can not meet the requirements, and the property charges at the same level are appropriately reduced; Do not meet the minimum level (level 4) property conditions, should be reduced on the basis of level 4 property charges 10-20%.

Zhai, director and deputy director of the owners' committee, is the main person in charge of this project.

Three. Environment and Community Culture Construction

In order to enrich the community culture and create a good community environment, the management office is required to improve the construction of community culture and rectify the living environment as soon as possible. The specific requirements are as follows:

1. The management office organizes community or outdoor cultural activities during the Spring Festival. Efforts must be made to ensure that at least 60% of families participate.

There is still noise in the bar on the first floor. Moreover, there have been fights and quarrels, which have affected the rest and safety of the owners. The management office must order them to make rectification within a time limit. If the above problems occur again, you must stop operating according to law.

3. Referred to the developer's contract and the contents published in the sales advertisement, re-planned the entertainment places on the third floor, appropriately increased sports equipment, and enriched the health recreation room. Let the third floor truly become a comfortable place for owners to entertain, keep fit and communicate. (For details, please seek the opinions of the owner and the guidance of the industry committee. )

4. The residential parking lot is paid by the owner. Large foreign vehicles are not allowed to enter.

5. Create good community visual and sensory effects. Deal with visual and sensory clutter and create a comfortable living atmosphere. For example, the glass wall of the auto parts mall in the lobby of Building B is placed at will, and the bicycles at the entrance of the halls of Building A and Building B are not placed in the garage. Hang clothes on the third floor. Cleaning tools, security, fire fighting equipment, etc.

6. Strengthen the sanitation of the community. The sanitation situation is not as good as before. Health conditions must be guided and supervised.

7. The greening of the community can't keep up, and the lawns on the third floor and the first floor have been neglected for a long time. Causing withering or weeds.

8. Everyone's cooling tower must be rectified. After rectification, its exhaust gas, noise and vibration must pass the detection of environmental protection department and meet the requirements of environmental protection.

9. The illegal car washing on the first floor was banned, and the owners reacted strongly.

10. In the future, investment promotion on the first and second floors must be submitted to the industry committee for approval before investment promotion can be carried out.

1 1. Set up cultural publicity columns in Building A and Building B respectively. In order to improve the publicity of community culture and daily norms. The content is updated at least once every two months.

12. Whether the entertainment venues on the third floor are charged should be reassessed by the industry committee, and business activities are not allowed on the third floor.

13. The management space on the third floor is too large, occupying the activity space on the third floor.

Li Sheng and Lian Jinxia, members of the owners' committee, are mainly responsible for the project, urging the property management to come up with a feasible planning scheme within one week, which will be implemented by the property management after discussion and approval by the industry committee.

Four. Service and discipline issues in the management office

In view of the service and safety situation of the management office, it is required that the management office establish an effective assessment mechanism as soon as possible and establish a good image and work style. The specific requirements are as follows:

1. A complaint mechanism shall be established within the management office, and the internal personnel shall be assessed according to the owner's complaints.

2. During the day, there are full-time administrators to receive residents, handle public affairs within the scope of services, and accept consultations and complaints from residents; At night, someone is on duty to handle urgent repairs, and urgent repairs such as water and electricity should be reported to the site within 15 minutes.

Gambling is forbidden in this community. No one is allowed to engage in any form of gambling activities in the community. A complaint from the owner confirmed that all security guards in the casino on the third floor of the community let outsiders gamble, and some security guards gamble. Is it convenient for gamblers to hang curtains in the chess room of the management office?

4. Improve and strengthen the professional quality of security and property management personnel. The awareness and quality of some security services are poor.

Next, publicly swear in the community. I have a poor mental outlook at work! The whole security team is lazy and lax, and even a few security guards are joking, beating and cursing, and riding bicycles indiscriminately.

5. Property management personnel and security guards are not allowed to engage in public entertainment activities in this community.

Zhai, director and deputy director of the owners' committee, is mainly responsible for the project and urges the property to be rectified immediately.

Verb (abbreviation of verb) financial audit of residential quarters

In view of the fact that the financial accounts of the management office of the property management company have never been disclosed to the owners since the residential area moved in, it is necessary for the industry Committee to audit it and publicize the audit results to the owners. The management office of the property management company is required to actively cooperate.

Led by the industry committee, a financial audit team was formed, and the personnel of the audit company were hired to conduct a comprehensive financial review of the Xinyu Jiayuan Management Office of Jingdi Property Management Company from 2005.438+0.23, and to review all financial accounts from September 26, 2002 to the present. Please ask the property management company to cooperate to ensure the smooth progress of the audit. After the completion of the account audit, the property management company must publish the property management income and expenditure accounts to the owners every three months, and provide the owners with a monthly list of expenses. Property management companies do not publish revenue and expenditure accounts, and owners have the right to suspend the payment of property management service fees. "

Zhai, director and deputy director of the owners' committee, is the main person in charge of this major project.

The meeting discussed the above five issues respectively, and the two sides reached an understanding and agreed to solve them as soon as possible. In response to the above five questions, Director Meng Xianxi, the representative of the property management company, stated the following one by one:

1. The security problem should be taken as a major event, and the community should be closed, which can be completely solved. IC system management has been planned.

2. You can't engage in gambling activities on the third floor of the community. Starting from tomorrow, gambling activities will be eliminated. If you don't obey the management, you will terminate the contract.

Actively support activities for the elderly and appropriately increase cultural and sports facilities (1, 3rd floor).

The problem of water tower must be solved before the machine rings, and those that fail to meet the environmental protection requirements must be dealt with.

The problem of leverage is valid after rectification and will not be renewed upon expiration.

3, 5. Management fee reduction and financial audit, carefully audit the financial accounts of the past two years, and then negotiate with the industry Committee to adjust the management fee, so as to publish the accounts every quarter.

4. The Management Office has established a complete management system for its own construction. When problems are found, they will be rectified in time to continuously improve service quality.

Meng Xiangsheng, director of the management office, said: Safety is the primary issue. After taking office, I feel that there are many security problems, which must have changed recently. The next step is to enrich the system and strengthen training. My own supervision is not in place.

After the minutes of this meeting are delivered to Jingdi Property Management Company, the property management company should give a specific and detailed reply as soon as possible. The industry Committee will urge the property management company to implement it.

Not bad, not bad.