Property fees have been misappropriated.

According to the data released by the National Bureau of Statistics, the urbanization rate of permanent residents reached 64.7% at the end of 200212, which was 1.6 percentage points higher than that at the end of 20 12, with an average annual increase of 1.3 percentage points. In the past nine years, nearly 200 million rural people have entered cities. City life is very different from rural life, especially in housing. Rural areas are their own homesteads and single-family houses, while in cities, houses exist in the form of communities, where hundreds or even thousands of residents live. With so many people living in a community, it is very difficult to manage it entirely by the owners themselves. After all, the residents in the city are usually very busy and have no time to manage the community. It is also for this reason that the current residential areas are basically equipped with property companies to manage the daily affairs of the residential areas.

From the business model, property service is a win-win business model. On the one hand, owners are willing to spend money to enjoy services, on the other hand, property companies provide services to gain income. There is property service management in the community. Although the owners pay the property fee, their life will be much more convenient, not only the living environment and living experience are much better, but also their daily work will not be affected. So when buying a house, many people want to buy a good property from a property company, so people would rather pay a high price to find a good property company to buy a house. In a general provincial capital city, the price difference between two buildings in the same location is generally 1000 yuan/square meter because of different property companies, which means that the price difference of a house is about 654.38+10,000 yuan, which shows that people attach importance to property services.

Although people are willing to pay for good property services when buying a house, in recent years, the voice of canceling property is getting higher and higher, and people's impression of property companies is getting worse and worse. Why is there a crack in the business model that could have won? Naturally, there is a problem with one side. In most cases, this party is the property management company. Now many property companies position themselves as owners or leaders of residential areas, which is a very wrong positioning, because the original responsibility of property companies is owners, and the positioning should be service personnel. The wrong positioning has changed the service attitude of property services. The service personnel of many property companies have a very bad attitude towards the owners. What they think about every day is how to make more money, not how to serve the owners well. More importantly, this situation is not a case. Many property companies have this problem, the difference is obviously not obvious.

In fact, the owners can see and feel the service level and attitude of the property company, and they like the owners of the property company with really good service attitude and service level, and most of the owners of the community hope that their community can have a good property company. For example, on 202 1, something happened in Suzhou, that is, a certain district in Suzhou warmly welcomed Japanese property companies to settle in the district and severely slapped the domestic property industry. "It's not that the service attitude of Japanese property companies is really good, but that the service level of our property companies is too poor", which is the original words of the residents in the community. It can be seen that the practices of many property companies have hurt the owners' hearts.

However, in view of this situation, the property management company also has its own statement. The statement of the property management company is that the owner is unwilling to pay the property fee, and the service level will naturally decrease if the property fee is not received. In view of this problem, the author believes that this is not the reason for the poor service level of property management companies, which is unfair to most owners who pay property fees, but should demand property fees through legal means, rather than forcing owners to pay property fees by lowering the service level. In addition, some property companies have forced owners to pay property fees by cutting off water, electricity and electricity, and preventing owners' cars from entering the community, which has violated the original intention of the property industry.

In the past two years, there have been cases in which property fees are forcibly charged, even in the middle of the night. For this kind of property management company, the owners really don't blame the owners for not paying property fees. As long as you have seen such a property company, you will not have a good impression on the property industry. In the past two years, the owners have been sending "pennants" to the property companies in their own communities, which shows how dissatisfied and helpless the owners are with the property companies in their communities. In the past, owners could only express their dissatisfaction with property companies by refusing to pay property fees, so it was very difficult to change property companies. However, in 2022, according to the latest new property regulations issued by the state, there are three new rights and interests worthy of owners' attention.

First: if you are not satisfied with the community, you can vote for the property.

Although we can change the property management company by voting in the past, we all know that it is very difficult, not only the process is very complicated, but also the property management company may disagree and refuse to leave. But it's different now. According to Article 284th of the Civil Law, the owner has the right to change the realty service enterprise or other managers selected by the construction unit according to law. In other words, the law gives the owner the right to change the property company in the future, even if it is the developer's own property company, the owner has the right to change it according to law. If the proposal to replace the property company is voted by the owner, it is illegal for the old property company to continue to exist. Therefore, in the future, owners can take up legal weapons to safeguard their rights and interests. With the support of laws and regulations, owners can better safeguard their rights and interests.

Second: the owner has the right to know the details of the property fee and the purpose of the property fee.

Article 943rd of the Civil Code stipulates:

Property service personnel shall regularly disclose service matters, responsible personnel, quality requirements, charging items, charging standards, performance, use of maintenance funds and operating income of some owners in a reasonable way, and report to the owners' meeting and owners' committee. It can be seen from this regulation that in the future, property management companies need to regularly announce the affairs of the community, especially the details of the community property fees, the use of property fees, public maintenance funds, and the use of income in public areas of the community. This means that in the future, owners can clearly know how much their property fees are, and they can also know where the property fees are. In the past, the owners not only paid the property fees in a muddle, but also didn't know where the property fees were. Now that the use of these funds has been announced, the owners can supervise the work of the property management company through the use of these funds, so that the property management company will not only stop charging arbitrary fees, but also cut corners on the public facilities in the community.

Third: the public area income of the community clearly belongs to all owners.

In the past, the income of the public area of the community has always been a muddled account, and most property companies will not distribute this income to the owners. When the owner asks, the reply is also used for community construction. But obviously, this is an excuse for property management companies. After all, the owner paid the property fee and did not need to use the funds at all. Most owners are well aware that the money was misappropriated by the property company, but the owners have no evidence. But it's different now. According to the provisions of the civil law, the operating income of the public area of the community, after deducting the operating costs, shall be owned by all owners. This part of the income can be supplemented to the public maintenance fund in priority, and the rest should be distributed to the owners.

In fact, the income of the public area of the community is not small every year, especially in some large communities, the advertising fees and booth fees are very considerable. If this income is added to the public maintenance fund, the owners may not have to pay the public maintenance fund for a long time. In fact, in recent two years, some residential property companies have distributed this income to the owners, which is also an extra income for the owners. If some property companies also embezzle income in the future, it is not illegal, but illegal.

It can be seen that the new property regulations introduced now are all unreasonable in regulating the property industry, which can well safeguard the rights and interests of owners and at the same time make the property industry develop better. At present, it is unrealistic to cancel the property before finding a new business model to replace the property company, so what we need to solve now is to standardize the property industry so that the property company and the owners can achieve a real win-win situation. Of course, at present, some communities have achieved autonomy and achieved good results, but this is only an example. Not all community owners can have the time and energy to manage their communities well.