Property management target responsibility book

Property management target responsibility book

Property management target responsibility book, in order to ensure that things or work can be carried out correctly, it is often necessary to make plans in advance, and the plan is the method plan obtained before filing the case. So how to complete the property management target responsibility book, let's take a look.

Property Management Target Responsibility Letter 1 I. General Provisions

In order to fully mobilize the enthusiasm of the project manager and all employees, ensure the quality of project property management services, stabilize and improve the project property management income, and make the project property management service objectives and business objectives more detailed and specific, the property management company and the project manager signed the project property management service objectives and business objectives. After signing this responsibility letter, the project will take care of itself.

The company will, according to the achievement of the service objectives and business objectives of the project property management, and according to the agreement in the letter of responsibility signed by both parties, the project manager will enjoy corresponding rewards and assume corresponding responsibilities.

Second, the business objectives

1. The annual income from property management is RMB.

2. The total annual property management fee is _ _ _ _ yuan, and the charging standard is _ _ _ _.

3. The parking fee is _ _ _ _ _.

Third, the service objectives

1, division of responsibilities, responsibility to people. Establish and improve the inspection system, strictly manage the examination and approval of decoration, and improve the file records.

2, according to the cleaning standards, the implementation of regular programmed operation, park and corridor clean, neat, no dirt in the park.

3. Take measures to strengthen communication with users, visit users regularly, set up user reception days, solicit management opinions, strengthen service awareness, and solve problems for users in time. Ensure that complaints are handled with results, records and return visits.

4. Implement humanized management, enhance service awareness, strengthen communication with users, improve services, and pay attention to widely collecting users' opinions in daily work. There were no major complaints from the owners throughout the year, and the satisfaction rate of the owners was over 95%.

5. Security guards are on duty 24 hours a day, with good image, orderly management of vehicles and personnel entering and leaving, regular patrol and perfect records and files.

6. There were no major accidents in the park all year round. There were no public security incidents or fire incidents.

Fourth, the rights of the project

1. The project manager can adjust the department organization and personnel compression according to the company's organization and staffing plan for the project (including personnel recruitment and dismissal, etc.). ), but the company's opinions must be sought for the adjustment of important positions and personnel in important departments of the project.

2. Employees who violate the project management system shall be punished according to the company management system and reported to the company for review and filing.

3. The project manager can calculate the overtime expenses of employees or compensate overtime employees in the form of vacation according to the specific conditions of the project, and report to the company for review and filing.

4. The company should actively support the project to participate in social activities beneficial to the company's interests or participate in industry-related appraisal on behalf of the company. If the project is fulfilled, the company will give material rewards.

Verb (abbreviation for verb) the obligation of the project

1. The project should do a good job in property management, charging and operation according to the property charging business objectives set by the company.

2. The project should provide corresponding property management services to the project owners in strict accordance with the provincial and municipal property management service standards.

3. The project should actively cooperate with the company's work, implement the company's plans and arrangements, and attend company meetings on time.

4. The project has the obligation to accept the property maintenance entrusted by the developer and other work on the project property entrusted by the developer.

Incentives for intransitive verbs

1. By the end of the year, the company has not received any effective complaints from the project property, and the company has given the project incentives.

2. The project is the honor and reward obtained by the company and itself. The company rewards the projects and individuals who participate in the activities in the form of cash or other materials.

Seven, the punishment method

1. If the project fails to serve the owner in accordance with the provincial and municipal property management service standards, causing complaints from the owner and affecting the company's reputation, the company will give informed criticism and guidance to the project.

2. If the company receives an effective complaint from the owner about the service quality of the project property, it will be punished according to the management regulations, and if necessary, it will be combined with performance appraisal to deduct the annual performance appraisal salary and reward.

General Manager of Luban Property Management Development Co., Ltd.:

_ _ _ _ _ _ _ _ _ Project Manager:

Signature time:

Property management target responsibility book 2 property management target plan

In order to implement the "Proposal on Strengthening Property Management in Residential Areas according to Law" deliberated and adopted by the Third Session of the 13th Municipal People's Congress, further standardize property management activities, earnestly safeguard the legitimate rights and interests of owners and property management enterprises, and strive to improve the level of property management, this scheme is formulated in accordance with the "Regulations on Property Management" and relevant laws and regulations, combined with the actual property management work in our city:

I. Guiding ideology

Based on the national property management regulations, guided by the spirit of the Shenyang Urban Management Work Conference, focusing on the implementation of the Proposal on Strengthening Property Management in Residential Areas according to Law, and aiming at standardizing management and improving property service level, we will further strengthen property management in residential areas and promote the healthy development of property management in our city.

Two. Objectives and scope

(1) goal:

1, effectively solve the problems left over from development, and the rectification rate will reach 90% before the end of the year; Houses with engineering quality problems should be repaired in time, and the timely maintenance rate should reach 90%.

2. The bid winning rate of new residential quarters reaches100%; For buildings newly entering the market in 20xx, 1 0,000% shall sign the preliminary property management contract and the temporary owners' convention before the commercial housing is sold.

3, all enterprises engaged in property management activities, to 100% to obtain the "property enterprise qualification certificate".

4. Strengthen the supervision of property management behavior and the training of employees. The certificate-holding rate of property enterprise managers reached 100%, and the integrity files and credit files of property management enterprise managers were established.

5. Vigorously promote property management. Before the end of the year, the property management rate of residential quarters with property management conditions will reach 100%.

6. Strengthen the autonomy and self-discipline of the owners. Before the end of the year, more than 80% of qualified residential quarters should set up owners' meetings and owners' committees.

(II) Scope: To investigate 244 residential quarters with property management in the whole city. According to the survey results, clean up and rectify, and further standardize property management behavior.

Third, the work content

(1) Improve the construction of local laws and regulations on property management in our city. According to the national "Property Management Regulations" and related supporting laws and regulations, combined with the actual situation of property management in our city, through investigation and learning from the successful experience of domestic advanced cities, the "Shenyang Property Management Regulations" was promulgated and implemented as soon as possible to strengthen the supervision and management of property management activities in our city according to law.

(two) to solve the problems left over from the development and construction. As the main body of behavior, the development and construction unit should earnestly assume the responsibility, improve the problems existing in residential areas according to the planning, design and construction standards, and the construction committee, planning, real estate and other relevant departments should implement the responsible units according to the responsibilities of various departments, so as to solve the problems and who is responsible. For residential quarters with problems left over from development and construction, establish rectification files one by one and formulate rectification measures. After rectification, the number will be cancelled. In particular, houses with engineering quality problems should be repaired in time. Before the end of the year, the responsibility for housing maintenance should be fully implemented to units and individuals to ensure that the timely maintenance rate is above 90%. At the same time, relevant departments should promptly formulate corresponding laws and measures, clarify the delivery system of residential areas, and put an end to the problems left over from the development and construction of new residential areas.

(3) Strengthen the supervision of the property market and standardize the property management behavior.

First, strengthen the supervision and guidance of property management bidding, fully implement the pre-bidding mechanism of property management, create a fair and just competitive environment, and promote the specialization, marketization and socialization of property management. According to the national "Property Management Regulations" and "Pre-property Management Bidding Measures", timely formulate the "Shenyang Pre-property Management Bidding Management Measures" in line with the actual situation of our city. New residential quarters need bidding system. New residential quarters with a construction area of more than 50,000 square meters (including 50,000 square meters) must employ property management companies through public bidding. Newly-built residential quarters with a construction area of less than 50,000 meters may, with the approval of the district and county (city) real estate administrative departments, employ property management enterprises through bidding and negotiation. At the same time, the owners' congress is encouraged to select property management companies through bidding. In addition, the (pre) property service contract and the owners' (temporary) convention should be signed in time, and the pre-property management contract and the owners' (temporary) convention should be signed before 65,438+000% of the commercial houses are sold in new residential areas.

The second is to strictly review the qualifications of property management companies. Property management enterprises engaged in property management activities in our city shall obtain the qualification certificate of property management enterprises in accordance with the requirements of national property management laws and regulations, and undertake property management projects in accordance with the provisions of the Measures for the Administration of Property Management Enterprise Qualification of the Ministry of Construction. At the same time, strengthen the annual inspection and qualification evaluation of property management enterprises, give warnings to those who violate the rules and break promises, rectify within a time limit, and cancel their property management qualifications if the circumstances are serious.

The third is to strengthen the supervision of property management behavior and the training of employees to improve the level of property management. Establish credit files of property management enterprises, credit files of managers of property management enterprises and access and exit mechanisms, supervise property management enterprises, employees and property management enterprises to perform property service contracts, and implement a real-name credit evaluation system for property management enterprises and property management project managers. If a property management enterprise or property management project manager violates laws, regulations and commitments, the corresponding score will be deducted according to the seriousness of the case, and a comprehensive evaluation will be conducted at the end of the year. The evaluation results will serve as the basis for the annual inspection and rating of property management enterprises. Supervise the property enterprises to provide services with quality and price in accordance with the standards agreed in the contract, and improve the management service level.

At the same time, strengthen the training of property management practitioners, jointly with the training center of the Ministry of Construction, and continue to train property management practitioners in our city, so that employees must hold relevant certificates. In particular, it is necessary to train property management enterprise managers and project managers (directors of property management departments). On the basis of obtaining the post certificate of the property management enterprise manager of the Ministry of Construction, the municipal real estate administrative department and the China Property Association jointly carry out the post training system. After practical training, the certificate of professional post of property management practice operation of China Property Association was awarded after passing the examination, and those who failed were disqualified.

Fourth, standardize the owners' assembly and owners' committee, and actively guide owners to correctly exercise their rights and fulfill their obligations. According to the relevant documents of the State and the Ministry of Construction, combined with the actual situation of our city, we will strive to issue the Guiding Opinions on Strengthening the Work of Establishing Owners' Congress and Owners' Committee before the end of the year, clarify the responsibilities of various departments, fully mobilize the enthusiasm of streets and communities, and establish owners' congress and owners' committee according to regulations, so as to make this work related to the interests of the masses and community stability more standardized and operational. On the basis of fully respecting the wishes of all owners, the owners' meeting will be guided to elect owners who are enthusiastic about public welfare undertakings, have a strong sense of responsibility and have certain organizational ability to join the owners' Committee in accordance with legal procedures. Standardize the behavior of owners' congress and owners' committee, promote owners' self-discipline and democratic decision-making, and earnestly safeguard the legitimate rights and interests of owners.

(four) to establish a clear responsibility system for cities, districts, streets and communities. For residential quarters with property management conditions, it should be clear that professional management should be carried out by property management enterprises, and the property management rate should reach100% before the end of the year; For residential areas that do not have property management conditions, it is necessary to determine the management unit and implement special services. Property management will be implemented after conditions are met. Gradually form a new management system based on community, combining professional management with owner autonomy management. All relevant units and departments involved in property management activities shall assume social management responsibilities according to their respective responsibilities and create a good property management environment.

(five) to take various forms to increase the publicity of property management laws and regulations. Formulate specific publicity programs, publicize the national property management laws and regulations and related supporting documents in stages, step by step, in depth and in detail, so as to arouse the attention of all sectors of society on property management, let the owners constantly understand the policies and regulations on property management, guide the whole society to establish a correct consumption concept, and promote social harmony.

Fourth, the division of responsibilities

Standardizing property management is a systematic project, and it is necessary to adhere to the principle of "compartmentalization and regional responsibility", and the municipal leading group will be fully responsible for the supervision and guidance of this work; The municipal leading group office is responsible for the daily guidance, coordination, supervision and inspection of this work; District governments should be responsible for the specific implementation of this work in view of the problems existing in property management; All relevant departments should follow the division of responsibilities and closely cooperate with the district government to implement the rectification work. All units and departments should clearly define the division of labor, implement responsibilities, cooperate with each other, strengthen inspection and acceptance, and effectively improve the level of property management in our city.

The Municipal Real Estate Bureau is the administrative department in charge of the property management of residential quarters in the city, specifically responsible for the guidance and supervision of the property management in the city, and in conjunction with relevant departments, do a good job in rectifying the problems existing in property management enterprises and residential quarters, such as: property management legislation, preliminary property management bidding, qualification examination of property management enterprises, owners' meeting, establishment of owners' committee, investigation and publicity of property management work, etc.

The Municipal Construction Committee and the Planning Bureau are the management departments of development and construction units. First, in the pre-planning of residential quarters, it is necessary to plan and build necessary property management service rooms and other related supporting facilities to facilitate the later property management work; Second, the residential area is completed and accepted in strict accordance with the plan. Not according to the planning and construction of residential areas, can not be accepted and rectification within a time limit; Third, for the problems left over from development and construction, it is necessary to formulate rectification work plans, actively organize rectification, and reach the qualified standards.

The Municipal Administrative Law Enforcement Bureau and the Public Security Bureau are responsible for investigating and handling property management behaviors, so as to standardize property management activities and improve the level of property management.

As the main body responsible for property management, district governments should formulate specific rectification work plans for the problems existing in property management, actively cooperate with relevant departments of the municipal government, strengthen management, seriously organize rectification, and solve problems in a timely and effective manner.

Verb (abbreviation for verb) protection

(1) Raise awareness and clarify responsibilities. Leaders at all levels should take strengthening the property management of residential quarters as an important task, implement the "number one" responsibility system, and implement responsibilities at all levels. Establish a clear responsibility system and long-term management mechanism for cities, districts, streets and communities. The relevant functional departments of the municipal government should assume the responsibility of social management in accordance with their respective responsibilities, earnestly do a good job in the property management of residential areas, and achieve results.

(2) Cooperate closely and do a good job in rectification. The relevant departments of the municipal government and the district governments should work together and cooperate closely, formulate feasible rectification measures in view of the problems existing in property management, and do a good job in rectification work. If the rectification is not timely and thorough, the relevant departments should investigate and deal with it in accordance with relevant regulations to ensure that all the standards are met.

(3) Strengthen publicity and create an atmosphere. It is necessary to combine the activities of "implementing the property management regulations and rectifying and standardizing the property management market", vigorously publicize the policies, regulations and related rules and regulations of property management, let residents know about the relevant policies, rights and obligations of property management, further enhance their awareness of participation and rights protection, establish a correct consumption concept, and make property management gradually move towards a virtuous circle.

(4) Strengthen management and consolidate achievements. The relevant departments of the municipal government and the district governments should take property management as an important part of social management, divide their responsibilities and strengthen management. Especially after the existing problems are rectified, it is necessary to further clarify the management unit and management responsibility, avoid the recurrence of similar problems, and earnestly safeguard the vital interests of residents and social stability.

In order to standardize the management of residential quarters and provide quality property management services for owners, our company will take a series of management measures to ensure the quality of residential quarters.

management objective/target

The property management company adheres to the quality policy of "scientific and standardized, dedicated and efficient, safe and civilized, and sustainable development" and the service management concept of "people-oriented", implements scientific management of residential properties and provides quality services, constantly adjusts and updates on the basis of existing management experience and management resources, and introduces advanced management concepts, so that the majority of owners and users can truly feel the noble enjoyment brought by high-grade properties and high-quality management. Our company will ensure that the comprehensive satisfaction rate of owners and users reaches above 90% according to the relevant standards of Hebei Province and Tangshan City (and higher than this standard).

Second, management principles.

In order to achieve the established management objectives and pursue the best environmental, social and economic benefits, we must always grasp the following principles in the process of property management:

(A) the principle of service first and strict management

"Service first" is the purpose of property management. In management, we should continue to adhere to the "people-oriented" management concept, proceed from the needs of owners and users, strengthen service functions, enrich service connotations, and provide high-quality, thoughtful and timely services. "Strict management" is the guarantee and foundation of service, including the maintenance and management of property, the management of employees, the management and dissuasion of improper behavior of owners and users. Establish a strict and comprehensive management system, implement legal management, strict management and scientific management, and ensure that property management services receive due results.

(B) the principle of combining professional management with owner autonomy management

In daily management, we should give full play to two enthusiasm, that is, the enthusiasm of property management companies and the enthusiasm of owners and users. Property management enterprises should respect and follow the requirements of owners and users, implement professional management of residential areas through service centers, and strive for the support and cooperation of owners and users at the same time, so that they can correctly use and maintain the property, consciously abide by the owners' convention, and create a civilized office environment.

(3) The principle of giving priority to property management and diversified management.

While doing a good job in daily management and routine services, we should carry out a series of diversified services from the reality of the property, which not only meets the different needs of owners and users, but also enhances the hematopoietic function of property companies and increases economic accumulation, so as to better serve the owners and users.

Three management methods

(a) the implementation of the whole process of property management, from the perspective of developers, owners and professional property management companies to put forward reasonable suggestions on the property, and build an excellent hardware environment for property management;

(two) the establishment of a property service center, equipped with professional management personnel, the implementation of professional management;

(3) On the basis of the company's existing management resources, fully draw lessons from the advanced management experience of the industry, actively cultivate high-quality management talents and form a high-quality property management team;

(4) Formulate a set of practical rules and regulations, determine a series of high-standard property management codes of conduct, promote management by system, and combine management with service;

(five) strictly abide by the laws and regulations related to property management, and formulate feasible management plans; Sign various agreements with the owner to bind the behavior of both parties according to law;

(six) in accordance with the market-oriented and enterprise-oriented operation mode, provide all-round services and carry out diversified operations.