How to compensate for scratching the property railing at the rear of the car?

The day before yesterday morning, in a residential area in Pushang, Cangshan District, Fuzhou, when an owner was driving through the residential access control, the rear of the car was hit by the access control railing. The owner found that the paint on the rear of the car had fallen off and claimed compensation from the property office. The captain of the community security guard said, "The railing is made of foam and it is unlikely to scrape off the car paint. If you want to make a claim, you need the police to identify the responsibility. "

Ms. Huang told reporters that at about 9 am the day before yesterday, she drove through the gate of the community to get the door. At first, the railing of the passage was lifted and she passed. Because the intersection was downhill and the ground was slippery, she paused. As a result, she heard a bang and the railing hit the rear of the car. Because there were many cars going out in the morning, Ms. Huang drove the car away first in order not to hinder everyone.

On the way, she was not at ease, so she stopped the car again and found traces on the back of the car, so she took off the paint. Ms. Huang said that she inquired about the 4S shop and that it would cost more than 600 yuan to repair this trace.

In the afternoon, the reporter came to the community. Captain Wu, the security guard of the residential property office, said that there are some problems in the access control system of the residential area at present. The system is fully automatic, and the car body will automatically fall after about two seconds. At that time, Ms. Huang's car stopped before being hit.

But for the scratches on Ms. Huang's car, he thinks it is unlikely to be caused by the railing. "The railing is made of foam. How can it be scratched when it falls at the rear of the car? " Captain Wu said that when the incident occurred, Ms. Huang drove the car away from the scene, and it was unclear how the scratches were caused. It is suggested that Ms. Huang call the police and the police issue a trace identification. If it is confirmed that it is caused by the railing of the passage, they will make compensation.

Ms. Huang believes that the property company has no right to ask her to issue a "car mark appraisal" made by the police, because to do this appraisal, her car will have to stop for more than a week, and an appraisal fee of several thousand yuan will have to be paid in advance. At present, the double return is under negotiation.