What do property companies care about?

Question 1: What does the property really care about? The property management company only maintains and repairs the public facilities and equipment in your community to maintain the normal level of your community. As long as the facilities and equipment of your home are out of the maintenance period, whether it is repair or maintenance, it is paid service.

Question 2: What is the property responsible for? 1. Regulations of the State Council Municipality on Property Management. Implemented on June 1 2007.

1 Article 35 The owners' committee shall conclude a written realty service contract with the realty service enterprise selected by the owners' congress.

Property service contracts shall stipulate property management matters, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management premises, contract term, liability for breach of contract, etc.

2, forty-fifth property management area, water supply, power supply, gas supply, heating, communications, cable television and other units shall charge the relevant fees to the end users.

Where a realty service enterprise accepts the entrustment to collect the fees mentioned in the preceding paragraph, it shall not collect additional fees such as handling fees from the owners.

3. Forty-sixth acts in violation of laws and regulations such as public security, environmental protection, property decoration and use within the property management area. The realty service enterprise shall stop it and report to the relevant administrative departments in a timely manner.

After receiving the report from the realty service enterprise, the relevant administrative department shall stop the illegal act or deal with it according to law.

4. Article 47 A realty service enterprise shall assist in the safety work within the realty management area. When a safety accident occurs, the realty service enterprise shall, while taking emergency measures, report to the relevant administrative departments in time to assist in the rescue work.

The realty service enterprise shall abide by the relevant provisions of the state when hiring security personnel. Security personnel shall perform their duties in maintaining public order in the property management area and shall not infringe upon the legitimate rights and interests of citizens.

5. Forty-ninth local people's real estate administrative departments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

Second, the main items of property management services:

(a) the maintenance, conservation and management of all parts of the property. Comprise a main load-bearing structure of a house, an outdoor wall surface, a hall, a stairwell and a corridor;

(2) Maintenance, conservation, operation and management of facilities and equipment used in the property. It mainly includes water supply and drainage pipes, downpipes, garbage passages, chimneys, * * * lighting and fire fighting facilities and equipment in the building; Maintenance, conservation and management of ancillary buildings, structures and supporting buildings and facilities. Including roads, septic tanks, ditches, pools, wells, bicycle sheds, parking lots, etc.

(3) Public health in the property management area. It mainly includes the cleaning and sanitation of corridors, corridors, halls, roofs and other parts, dust removal of internal walls, cleaning of public doors and windows, garbage collection and removal. (four) the maintenance and management of greening in the property management area. Mainly includes * * * with green space, flowers and trees, architectural sketches, such as maintenance and management, rodent control, spraying, etc. ;

(five) to assist in the management of safety, fire control, traffic and parking order in the property management area. This service does not include the personal and property insurance and property custody responsibility of the owner or user;

(6) Property file management. Specifically, it includes the acceptance and handover files, household files, facilities and equipment operation and maintenance records of various property facilities in the property management area;

(seven) property decoration management services. Including the safety of house decoration and the treatment of construction waste;

(8) Other management matters. For example, if the owner or the user of the property violates the owners' convention or the property use norms, measures such as persuasion and stop should be taken according to the specific behavior and the seriousness of the case. Assist in organizing community cultural and recreational activities.

Question 3: What is the responsibility of the property management company? According to the Measures for the Administration of New Urban Residential Quarters promulgated by the Ministry of Construction 1994 in March, property management enterprises have the following rights and obligations.

Rights: ① The property management company shall, in accordance with relevant laws and regulations and in combination with the actual situation, formulate community management measures; (2) according to the property management contract and property management measures to manage residential areas; (three) in accordance with the property management contract and the relevant provisions of the management fee; (4) have the right to stop the violation of rules and regulations; (5) Have the right to ask the industry committee to assist in management; ⑥ Have the right to hire franchise companies (such as cleaning companies and security companies) to undertake special management business; ⑦ Diversification can be implemented to supplement the management funds of the community with its income.

Obligations: ① Fulfill the property management contract and operate according to law; (2) accept the supervision of the industry committee and the residents of residential areas; (3) Major management measures shall be submitted to the industry committee for deliberation and approval; (4) Accept the supervision and guidance of real estate administrative departments, relevant administrative departments and the masses in residential areas.

Question 4: What is the property management? Property maintenance refers to the services provided by property management companies after property damage. There are two kinds of new properties: one is the property maintenance (during the warranty period) in the early property management service entrusted by the developer, which is free for the owner of the house (in fact, it is not free, but it is free for the owner of the house). In fact, the cost is still paid by the developer); The other is the maintenance after the warranty period, when the developer no longer needs the warranty. Of course, the owner of the house has to pay for the maintenance himself.

Question 5: What does a property management company do? Property management brings together decentralized social division of labor, such as cleaning, security, environmental greening, water and electricity, etc. Each owner or tenant can handle all the daily affairs about the house and living environment with only one property management company, without having to face different departments separately. Property management companies can contract the environmental sanitation of houses to professional cleaning companies for cleaning; Hire security personnel from professional security companies; Contracting the environmental greening of the community to a professional greening team, residents only need to pay the charging notice of the management enterprise on time according to the charging standard approved by the price department, together with the rent. User-friendly and unified management. Perfect property management, comprehensive management and service of the whole life cycle of the property, and contracted operation according to the contract. Its management and service projects can be described as rich, substantial, diverse and thoughtful, generally including the following contents: (1) Management of houses, infrastructure and public facilities. Including house maintenance and repair, elevator equipment maintenance and opening; Management and maintenance of landscaping, roads, street lamps, power supply facilities, water supply and drainage pipe networks, tap water pressurization stations, domestic sewage treatment stations, gas and heating. (2) Real estate management. Illegal land use, such as illegal construction, occupation, and heaping, is mainly prohibited. (3) Comprehensive services. Including public security-anti-theft, fire prevention and extinguishing, on duty, parking care; Hygiene-maintain the capacity and appearance of the area, clean and protect indoor and outdoor areas, and clean the reservoir regularly. Life services, including housework, sending patients to hospital, sending children to school and home, repairing household appliances, changing gas, collecting and paying water, electricity and gas heating fees, paying insurance and taxes, collecting and sending letters, newspapers and magazines, paging telephones, publicizing the knowledge of rational use of houses and equipment, not polluting the environment (making noise and littering), not damaging landscaping and entertainment facilities, not allowing trucks to enter residential passages, and not allowing them. (4) Organize beneficial community entertainment activities. This management method has greatly improved the socialization and specialization of urban management.

Question 6: What do property companies usually do? Responsibilities of manager of property management department. According to the entrusted contract and service scope of property management, do a good job in the management area. Two, to "national excellent buildings/residential property management" standard as the working standard, responsible for the overall work of regional property management. Third, guide the electromechanical supervisors and employees to serve the owners in a standardized way to satisfy the owners. Four, in accordance with the provisions and requirements of ISO9000 quality system documents to complete the property services of this department. Five, adhere to the daily manager inspection work. Six, understand the operation of equipment, ensure the normal operation of equipment. Seven, urge relevant personnel to do a good job of equipment maintenance in advance; Arrange the maintenance items and post-inspection required by the owner. Eight, responsible for building/residential security work. Nine, the management of local health cleaning and garbage removal work. Ten, do a good job in fire safety, supervision of fire maintenance units. Eleven, do a good job in the parking management of various vehicles within the jurisdiction. Twelve, do a good job in the collection of various service fees within the jurisdiction. Thirteen, urge the maintenance unit to do a good job in the maintenance of green space in the area under its jurisdiction. Fourteen, regularly carry out the owner's consultation and service investigation activities, and accept the supervision of the owner. Fifteen, straighten out the relationship with street offices, police stations, fire stations, heating companies and other related units to ensure the normal operation of the building/community. Sixteen, conscientiously implement and implement the company's ISO9002 quality system related documents. 17. Do a good job in employee training, and carry out relevant safety training, technical training, rules and regulations training, new employee training and professional ethics training according to the annual training plan. Eighteen, do a good job in the ideological education of the staff of this department, and care about the difficulties of the staff. Nineteen, organize the formulation of relevant rules and regulations and work standards of this department. Twenty, seriously implement the company's requirements and instructions and implement them to the employees of this department. Twenty-one, report to the company on time the work of this department.

Question 7: What do property management companies mainly do? Security guard clean electrician

Question 8: You have to pay the property fee for living in a building. What does the property manage? What are they responsible for? Property management refers to the activities in which the owner selects a property management enterprise, and the owner and the property management enterprise repair, maintain and manage the house, supporting facilities, equipment and related sites according to the property service contract, so as to maintain the environmental sanitation and order in the relevant areas. Strictly speaking, the property management company provides a kind of service, not management. If specific, list the following points for your reference:

1, community safety service, parking service

2. Community cleaning services and greening services

3. Public facilities and services (such as repairing broken street lamps, broken floor tiles, broken pumps and elevators, etc.). )

4. Assist neighborhood committees to make some contributions (such as family planning, temporary population management, dealing with neighborhood relations, etc. )

5. The property management company is responsible for maintenance, sending electricity, water, gas and warmth in time (of course, there is nothing that can be done if the power supply bureau and water supply company stop, but it will help the owners to know the situation in time).

6. There are some additional services (some may be charged): nanny, milk delivery, dry cleaning, Internet service, etc. Now there are many services in the property management industry, and a good property management company will make the owners happy every day.

Question 9: Ask for advice; What does a property management company do? Generally speaking, the property management company has been stationed before the developer has built the house. For the old community, if there may be no property management company before, it can also be introduced through appropriate transformation. In short, a property management company is a company that manages completed properties.

Generally speaking, developers and property management companies are two completely different companies. Some developers have their own property management companies, such as the well-known Vanke in China. After the development of real estate, it is directly handed over to the subordinate property company for management. With the marketization and the gradual standardization of national laws and regulations, the phenomenon that developers directly hand over to subordinate property companies will gradually decrease. Generally, public bidding is needed to determine which property company will manage it.

There are specialized property management companies, and now specialized property management companies are getting larger and larger, with standardized management and great competitiveness, as well as companies specializing in property consultants and so on.

Property management usually includes two major contents: daily management and special services.

Daily management is economic management and service, including the following contents:

Daily maintenance, cleaning and greening, security, fire protection, compensation for daily maintenance, collection of various fees, custody and use of management funds, coordination of social relations in all aspects, and handling of interpersonal relations within the property.

Special service refers to providing various special services according to the needs of owners and households, usually paid. For example, delivering milk to newspapers, taking care of the elderly, patients and children, booking tickets, purchasing, home delivery and so on.

Property management companies can also use some properties to diversify their operations, increase their income, supplement their management funds, and reduce the burden on owners and tenants.

Property management usually includes two major contents: daily management and special services.

Current management

Daily management is economic management and service, including the following contents:

Daily maintenance

Mechanical and electrical equipment, water supply, power supply system and * * * facilities supporting the property should be maintained regularly to maintain good working conditions and prolong the service life of the equipment.

Cleaning and greening

For a residential district, cleaning and greening can create a good and comfortable working and living environment for owners and residents, and cultivate people's awareness of being close to nature, loving nature and life.

guard

In real life, everyone wants to feel safe. Property management should do a good job in safety, eliminate unsafe factors in the bud, so that owners and users have no worries and ensure the safety of people's lives and property.

Fire fighting work

Property management should attach great importance to fire fighting, ensure that fire fighting equipment is in a good standby state, and train an amateur fire brigade to respond immediately in case of fire. In addition, it is necessary to improve the awareness of fire prevention and self-help of owners and users.

Daily maintenance

There will be many problems in the use of the property. In order to facilitate the owners and users, it is necessary to have a full-time maintenance team to deal with all kinds of minor repairs and urgent repairs in time.

Collect various fees, keep and use management funds.

Regularly collect management fees, prepare budgets, income and expenditure accounts, and publish them regularly for the supervision of owners and users.

Coordinate all aspects of social relations.

Property management companies should keep in touch with police stations and neighborhood committees and coordinate their work. The management company should also communicate with water supply, power supply, gas, telecommunications, municipal administration and other departments related to property. , in order to cooperate with relevant departments to solve as soon as possible.

Handle the interpersonal relationship within the property.

Large-scale properties are occupied by owners and users of various occupations and personalities. Property management companies can provide communication opportunities for owners and users, deepen understanding and reduce disputes and disputes by carrying out networking activities.

Special purpose

Special service refers to providing various special services according to the needs of owners and households, usually paid. For example, delivering milk to newspapers, taking care of the elderly, patients and children, booking tickets, purchasing, home delivery and so on.

Property management companies can also use some properties to diversify their operations, increase their income, supplement their management funds, and reduce the burden on owners and tenants.

1) Basic concepts of property management

Broadly speaking, property and real estate are the same concept, which refers to buildings and their ancillary equipment, facilities and related sites. However, from the perspective of property management, property refers to all kinds of buildings and their ancillary equipment, supporting facilities and related venues that are being used or can be put into use. According to the nature of ownership, property can be >>

Question 10: What are the main departments of the property management company? (1) General Manager's Office

The general manager's office generally has a general manager, several deputy general managers and "three subjects" (chief accountant, chief economist, chief engineer, etc.). ), and some enterprises also have assistants to the general manager, who together constitute the decision-making level of the enterprise and make decisions on major issues of the enterprise.

(2) Human Resources Department

The main responsibilities of the human resources department include: formulating various human resources management systems of enterprises, compiling human resources development and training plans, optimizing the structure and allocation of human resources, designing and implementing salary management schemes, and completing personnel recruitment, appointment, dismissal, deployment, assessment, rewards and punishments, training and dismissal.

(3) Administration Department

The main responsibilities of the Administration Department include: compiling and implementing plans and budgets for administrative management, corporate culture construction, brand management and information construction, establishing relevant rules and regulations, management standards and work norms, and completing daily administrative management, corporate culture and community culture construction, brand planning, logistics support, internal information management, information construction and external affairs liaison.

(4) Finance Department

The main responsibilities of the finance department include: adhering to principles, observing financial discipline and implementing financial rules and regulations; Prepare financial plans and do a good job in financial accounting, cost control, budget and final accounts management, financial analysis and financial management; Supervise and inspect the financial revenue and expenditure of various projects, supervise the safe operation of funds and assets, and increase revenue and reduce expenditure; Report the financial revenue and expenditure to the general manager's office regularly.

(5) Quality Management Department

The main responsibilities of the Quality Management Department include: operation and maintenance of enterprise quality management system, service quality supervision of various property projects, evaluation and supervision of customer satisfaction, management review, assistance in establishing quality management system for newly-built property projects, coordination of external quality audit, organization and coordination of internal service quality audit, customer service supervision and management, customer relationship management, customer complaint handling and customer satisfaction evaluation.

(6) Market Development Department

The main responsibilities of the market development department include: property management market investigation and research, property management market expansion, feasibility study and analysis of property projects, tender preparation, bid management, organization and coordination of early intervention management of newly acquired property projects, management and coordination of consultancy projects, etc.

(7) Management department

The main responsibilities of the management department include: formulating and decomposing the business plan and business objectives of enterprises, formulating the assessment system, indicators and standards of property projects, and organizing the target assessment of various property projects.

(8) Engineering Management Department

The main responsibilities of the Engineering Management Department include: engineering maintenance and operation guarantee, evaluation of qualified engineering maintenance subcontractors, bidding, budget and price evaluation and contract evaluation of various maintenance projects and engineering renovation projects, providing engineering technical support, engineering equipment operation and maintenance evaluation for various property projects, supporting the handover and acceptance of newly-taken properties and new projects in engineering management, and being responsible for or participating in the preparation of relevant engineering equipment management documents.

(9) Safety Management Department

The main responsibilities of the Safety Management Department include: supervising and controlling the safety management of various property projects, making overall arrangements for safety management guidance, making overall arrangements for safety inspection and safety management review, supporting and assisting the safety management of new projects, and being responsible for or participating in the preparation of relevant bidding safety management documents. Be responsible for the formulation and implementation of the company's safety management system and work plan, and supervise, guide, coordinate and assess the implementation of various projects; Complete safety inspection, safety complaint handling and regular fire safety inspection; Assist the project to investigate and deal with major safety accidents or emergencies.

(10) Environmental Management Department

The main responsibilities of the environmental management department include: responsible for cleaning and greening management, maintaining environmental sanitation, and supervising the cleaning and greening subcontractors of enterprises; Specifically responsible for guiding and supervising the daily maintenance of cleaning and greening of various projects; Responsible for the supervision, inspection and assessment of contractors; Responsible for formulating various management measures for environmental sanitation protection, organizing the preparation and implementation of major and medium-sized repair plans for project cleaning and greening.