Summary of the work of property quality management department

Summary of the work of property quality management department

Introduction: There are many thoughts and gains in quality management. The following is a summary of the work of the property quality management department I brought to you, hoping to help you.

Time flies, in a blink of an eye, the three-month probation period of the quality Commissioner is coming to an end, and the functional work of various departments is coming soon. Looking back on my three-month work, with the strong support of my colleagues and company leaders, I have made great progress in my three-month work.

Three months of quality management work, thinking too much, gaining too much. For me, the three-month quality management probation period is unforgettable and the most impressive. The changes and changes in job responsibilities and job content, coupled with the adaptation and adjustment of a series of work ideas and methods, have also brought many high-quality work gains. With the strong support and guidance of my superiors and the cooperation of my colleagues, I completed my own work and other tasks assigned by my leaders.

1. Main work contents and achievements of probation period

1. 1 Establish ISO quality system documents according to the company's development, and modify and revise some documents;

1.2 Prepare detailed daily inspection, weekly inspection, monthly inspection and inspection standards, prepare inspection reports and monthly inspection reports, communicate with the service center manager in time when problems are found, solve problems in time, and finally improve the quality of community service;

1.3 check the implementation of weekly meeting and monthly work plan of service center, and urge the sound implementation of this system;

1.4 Rectify order maintenance according to the company's requirements;

1.5 Conduct routine inspection of all departments and property service centers according to quality management requirements? Four inspections? And form a rectification notice to urge timely rectification;

1.6 safety protection; Conduct special inspections on the operation of the monitoring system, and urge the implementation of community to further standardize the operation;

1.7 monthly special inspection to find the management service gap for the service center and further deepen the quality requirements of the service center;

1.8 Follow up the implementation of the minutes of biweekly meetings and sort out the rectification opinions;

1.9 Participate in bidding;

1. 10. Check the reports of some special events, check their authenticity, and lay the foundation for reply;

1. 1 1 Handle some complaints;

1. 12 patrol the post twice at night;

1. 13 Other work assigned by superiors.

2. Practice and experience

2. 1 Do a good job of monthly inspection, increase communication with the service center, and try to help it improve its service quality;

2.2. Carefully check the implementation of the monthly plan and weekly work meeting minutes, and actively urge the service center to implement it on time;

2.3 Seriously carry out various special inspections and urge the service center to operate according to the system;

2.4 Seriously carry out various verification work to provide real materials for superiors;

2.5. Seriously maintain the normal operation of ISO quality system documents;

2.6 Actively organize and participate in various trainings to lay a good foundation for all work;

2.7 Attend regular work meetings, listen carefully and make good preparations for all work;

2.8. Seriously complete the tasks assigned by the superior leaders.

3. Existing problems, deficiencies and improvement measures

3. 1 self-criticism needs to be deepened, and colleagues don't listen much to the opinions of the quality department;

3.2 Execution needs to be strengthened, and the assigned tasks are not completed on time;

3.3 Summing up lessons from mistakes and learning from them will make you think more comprehensively and work more smoothly when dealing with various problems in the future.

3.4 Although the work of the Quality Management Department is complicated, as long as we maintain a serious, cautious and responsible attitude in our work, we will certainly be able to do a good job and gain something in our work.

4. Working assumptions

4. 1 data collation and strict improvement of rules and regulations;

4.2 Pay attention to a series of family-friendly and humanized service training, improve the service level of the company, and meet the support and recognition of the owners as much as possible;

4.3 On the basis of reducing costs and controlling expenses, the company conducts strict assessment, sets up saving awards and completes articles on strict management;

4.4 Star-rated examinations for various majors are conducted one after another, which embodies the concept of service priority and encourages employees to strive for advanced.

5. Suggestions for management improvement

5. 1 Establish the ISO900 1 working group, which is responsible for the management and implementation of the ISO900 1 document.

5.2 Under the atmosphere of corporate culture construction of the group, we should build the corporate culture of the company and establish the subculture of the property management company.

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