When does the property go to work?

Timing (prime time)

Timing (prime time)

One hour before and after the owner goes to work.

For example, the owner of an office building goes to work at 8:30, and the property service personnel should wait for the owner in the elevator hall of the lobby from 8: 15 to 9: 15 to guide the elevator and get familiar with the owner. For example, the owner gets off work at 5:30. Residential property service personnel can wait for the owners in the residential population from 6: 00 to 7: 00, welcome the owners back to the warm residential area, and sometimes increase the interaction with the owners to facilitate the collection of property service fees.

Second, the host's birthday, wedding, festivals and other festive days

The property company sends blessings at this time, which can most impress the owners and bring them closer. For example, on March 8th Women's Day, we launched the activity of "sending roses and leaving lingering fragrance in our hands".

Three. When the owner is sick, moves and needs help.

The property management company should provide assistance within its power, and when it is in danger, it can realize the transcendence from satisfaction to emotion. For example, if the municipal water supply of a project stops, in addition to giving a warm reminder in advance, an administrator will be arranged to help the upstairs owner fetch water from the first floor. Only this move can win the good reputation of the owners!

The so-called important area of property services is the place where security risks are most likely to occur, and it is also the place that owners must pass every day. In these places, they must be the focus. The specific location is:

2

Geographical location (key area)

I. Import and export

If the owners can feel the smiles and greetings of the property service personnel every day when they import and export, that kind of cordial and warm feeling arises spontaneously. This is also the first level of anti-theft, and strict management can prevent the occurrence of safety accidents.

Second, the underground garage

Especially the elevator hall leading to the underground parking lot, should be clearly marked and kept clean.

Third, the computer room

The quality of equipment and facilities management can reflect the professional level of a property service enterprise. Therefore, property service enterprises regularly organize owners to visit the equipment room, which can not only make owners experience the hardships of property service, but also enhance the pride of property service personnel.

In order to let the owners recognize their work, first of all, the owners themselves should learn the criteria for judging the quality of the community! You can judge the quality by "six looks":

three

Human harmony (standard)

First, the doorman's attitude towards strangers.

In addition to the landlord/tenant, security guards should have different reception methods for three main types of visitors, such as nanny, milkman and courier. , often into the community, the doorman will ignore them or give them a temporary pass on a monthly basis; When a friend of the resident enters the community, does the doorman call the family to register? Are temporary visitors such as investigators and housekeepers registered when they enter the community, and are they accompanied by security guards?

Second, the community public area and greening

Whether the greening is neatly trimmed, whether garbage can be seen on the road surface, whether the water quality in artificial rivers and waterscapes is clean, whether there is odor, and whether mosquitoes are flying around. Can you see black dirt in public areas such as driveways, sidewalks and corridors?

Third, the building facade

Can you see obvious stains and rust spots on the facade of residential buildings? Usually, if the property management company can clean the fa? ade once a year, even if it rarely does other fa? ade renovation, it can make the house surface look cleaner. If you can see that the external surface of the house is obviously different from others-there are more iron railings and glass greenhouses installed than others, and the balcony glass windows are more prominent than others, which also shows that property supervision and persuasion are not enough.

Fourth, the property response speed.

Property repair calls should be answered 24 hours a day, and emergency maintenance must be carried out within half an hour. If it is a general maintenance, can it be handled within 1 day? If there is a complaint from the owner, how long will it take to reply and deal with it? Usually it is intermediate service if it is handled within 3 days.

Verb (abbreviation for verb) safety and defense level

Does the security guard know the owner/tenant? How many security patrols can you see when you walk around the community? If the community security guards don't know the owners/tenants, and the patrol frequency is low, everyone's safety will be suspended. The security guard of Vanke Property, the industry benchmark, requires to know about the car of 0/00% of the owners and 70% of the owners in the community within three months of taking up the post. Pay attention to the official account of WeChat: property management circle. Are anti-theft nets, anti-climbing and anti-stab devices installed on the fence of the community? Have the owners who live on the lower floors specially strengthened security measures, installed anti-theft systems, or increased the number of patrols and monitoring during a specific period of time? Is the CCTV camera monitored 24 hours a day?

Six, the status of all kinds of equipment

Large mechanical and electrical equipment should be maintained every year and checked every month. Although we can't inspect the power distribution room and equipment room, we can also see the quality of property management from other equipment. Whether the security door can be opened and closed normally, whether the intercom function of the building is normal, whether the elevator buttons and lamps are in good condition, whether the elevator is clean and tidy, and whether the public lights in the open air and corridor can be used normally.