Personal annual work summary report in 2020

At the end of the year, we have finished our own work, so we should make an annual work summary report. The following is my personal annual work summary report in 2020 for your reference only. Welcome to reading.

Personal work summary report for 2020 (I) Summary of the company's front desk work The front desk is the starting point for showing the company's image and service. For every guest who comes to xx, the front desk is the first step for them to contact our company and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully. The foreground work completed this year is summarized as follows.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the company's requirements, and carefully handle the temporary visitor card for each visiting guest. I will always pay attention to maintaining a good service attitude when visiting guests or petitioning in the local area and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the company organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.

Second, strive to create a good foreground environment.

To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.

Third, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of xx, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

I have been a receptionist for almost a year, and my work scope is small; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the company.

Four. Future work plan

1, strive to improve the quality of service, do things quickly, efficiently and without mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

2. Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mary Kay, and the knowledge is very practical. After class, people will be more confident and have more temperament.

3. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.

Although the work at the front desk is relatively easy, you should do everything seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!

Personal annual work summary report passed in a hurry in 2020 (2), and the operation of xx Co., Ltd. has also been on the right track. Under the correct leadership of the company's leaders and the joint efforts of all departments of the company, the human resources department has successfully completed various tasks assigned by superiors and company leaders closely around the development goals of the group company. The work of the human resources department is based on the annual human resources management work plan, and is gradually carried out in line with the company's work priorities. The work completed by our department in the past year is summarized as follows:

First, establish and improve the company's human resource management system.

In the first year of the company's establishment, the human resources department divided and defined the organizational structure of each department, analyzed and formulated the post setting and staffing of each department, thus preliminarily determined the staffing of the company, and constantly made appropriate adjustments to the staffing of each department according to the actual situation and work priorities, so as to make the staffing and staffing of the company achieve configuration and give full play to the roles of various functional departments and employees as much as possible.

We know that strict and standardized management is of great significance to the survival and development of a company, so the human resources department has been committed to establishing a sound internal management system. The human resources department is committed to establishing and improving the basic management system of the company, but also does not forget to establish its own standardized management system. A new salary system has been established. In order to cooperate with the company's new salary system, a draft performance appraisal system has been formulated and constantly adjusted and improved.

Second, the determination of the number of employees.

In one year's operation, I deeply feel that determining the number of employees is the most important task of the human resources department. The human resources department is a "manager" department. Only by accurately understanding the number of employees in the company can we calculate wages, personal income tax, welfare expenses and other work smoothly. If the number of employees is wrong, it will be useless to do anything next, and it will also bring disastrous losses to the company. However, the company will constantly adjust its production plan with the changes of the market every year, and the production line, direct workers and management personnel are all changing, so the work of determining the number of employees is quite heavy.

Three. Recruitment of company personnel

The first year is a year of rapid development of the company, a year of frequent turnover of personnel and a year of heavy recruitment tasks. This year, the company has many vacant positions, many personnel needs, and the time for employees to arrive at their posts is pressing. The human resources department has spent more time and energy on recruitment.

Fourth, the training work

Staff training is mainly reflected in the extraction of training fees. Because the qualified rate of products and xx are directly related to training, employee training is closely related to production. In order to apply for xx, the qualified rate of products produced by the company must reach above 90%, so training fees should be invested every year to maintain the qualified rate of 90%. However, training will improve the level of employees. After one year of training, the company's original staff level will be improved, and the staff level is too high, which will bring unnecessary salary expenses to the company. It will be a good choice to lay off high-level employees and hire low-level workers at this time. Therefore, when extracting training expenses, we should also make good compensation for laying off redundant senior workers in the coming year.

Verb (abbreviation of verb) daily personnel management

While completing the above work, our department has given full play to its basic functions and played its due role in standardizing management, wage accounting, handling employee insurance and organizing various activities. In a word, in the year of the company's market operation, the human resources department adhered to the principle of putting the company's interests first in the case of insufficient manpower, and played a good guidance and demonstration role in various departments.

Of course, in the course of one year's work, our department also has some shortcomings. Mainly reflected in: in the establishment of the management system, we only had good ideas, and did not increase the promotion, resulting in some work not being completed on time. In terms of coordination between departments, it needs to be strengthened. The division of labor among departments is not clear enough and needs to be followed up. Failing to put more energy into employee training, resulting in the training work can not be organized systematically.

To sum up, the work of the human resources department in the past year is quite effective, and as an important member of the company's operation, it has played its due role. We are determined to constantly develop our advantages and experience, improve our shortcomings, and play a greater role and efficiency for the further development of the company.

Personal Annual Work Summary Report 2020 (III) After the formal establishment of xx Property, I took over the work of customer service foreman in the customer service department of xx Property, and was responsible for the management of customer service group, cleaning group and maintenance group. It took a year, from groping to familiarity, learning by doing. Every step of my progress has been warmly helped by company leaders and colleagues, and also supported and recognized by most residents. In this year, we faced a lot of pressure and overcame many difficulties, but we were happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties, served well, and completed the tasks assigned by leaders at all levels. Details are summarized as follows:

First, standardize behavior, strengthen internal management and improve the quality of self-construction.

An employee in the management office is applying for a position. For the service of residents and customers, follow the process required by the center, and implement the working procedures such as polite hospitality, resolving contradictions, smiling service and timely praise. Employees' punctuality, attendance and vacation need to be approved by the team and supervisor. The staff has a clear division of labor, the work content is implemented to everyone, and they are familiar with job responsibilities, work standards and work processes.

Second, standardize services.

Really write all the work logs, documents and records clearly. The daily cleaning and maintenance checklist was established, and the handover work log was implemented. The customer service team holds a weekly meeting every Tuesday afternoon. On the basis of the employee's work report, summarize, comment and induce the tasks completed in the previous stage, arrange new tasks at the same time, publicize the provisions of the regular meeting of the center, put forward clear requirements, and report to the supervisor and ask for instructions in time. Establish and improve the file management system, and classify and file all kinds of documents collected. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, statements, property fees, owner information, the simultaneous establishment of electronic files, can be consulted at any time.

Third, housing management is meticulous.

Deal with the maintenance problems in home and public areas in time. There is a large amount of maintenance in the residential area and few technicians, which requires technicians to be comprehensive in technology, and also undertakes night maintenance and Beiyuan day and night maintenance tasks. Maintenance personnel always work silently, never complain, never care about personal gains and losses. Our master Zhang Liyong always rides a bike while carrying a ladder. From door to door, he always smiled warmly and explained and publicized the maintenance knowledge seriously. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication and sincere and persistent efforts in their posts.

Fourth, the management and maintenance of houses.

For the house being renovated, we strictly follow the house decoration regulations, urge the householder to decorate it according to the regulations, and apply for and decorate the personnel to implement xx card management to prevent violations. The management office takes several ways to help residents solve their problems, such as the leakage of the owner's house. On the one hand, report to the school for handling; on the other hand, report to the school construction center; on the other hand, actively contact the construction unit. Implement maintenance according to the problems reflected by residents.

This year's work also exposed its own problems and defects, such as weak equipment management and insufficient communication with the upper level, which need to be improved and studied in the future work. At the same time, I also hope that I can have the opportunity to study in mature communities, master better skills, improve my professional level, and have more horizontal contact with my peers.

The new year is coming, and I am determined to put more time and enthusiasm into my post, complete all the work assigned by my superiors and live up to their expectations. I hope everyone in our team will cherish the harmonious atmosphere together, create more surprises and transcendence, give full play to the team spirit, take "no complaints from residents, no defects in service, no blind spots in management and no hidden dangers in engineering" as the working goal, let our xx property sneak into the hearts of residents and work hard for the arrival of the new year! "

Personal annual work summary report for one year since 2020 (IV) With the help and guidance of leaders and colleagues, I have further improved my professionalism, ideological level, professional quality and work ability through my own efforts, and achieved necessary work results. Now I summarize my work and study scenes as follows:

First, strengthen study and pay attention to improving personal cultivation.

Through magazines, newspapers, computer networks, TV news and other media, we will constantly improve the level of political theory and strengthen political thought and moral cultivation. Seriously study the provisions of financial integrity, and consciously act in accordance with national financial policies and procedures. Study business knowledge hard, participate in various business skills training organized by relevant departments, and always take patience, willingness to pay and obscurity as their own criteria; Always take enhancing service awareness as the basis of all work; Always make the work rigorous and meticulous, down-to-earth, pragmatic.

Constantly improve the learning methods, stress the learning effect, "learn at work, work in learning", persist in applying what you have learned, pay attention to integration, integrate theory with practice, consolidate and enrich comprehensive knowledge with new knowledge, new thinking and new enlightenment, so as to keep up with the times and constantly improve your comprehensive skills. Actively participate in the learning activities organized by the district, and study and participate in the activities seriously according to the instructions of superiors.

Second, strictly perform their duties and work hard.

With a high sense of responsibility and dedication, I consciously obeyed the arrangement of the organization and leadership, worked hard to do all the work, and successfully completed all the tasks. Because of the complexity of accounting work, its work has the characteristics of transaction and suddenness, and this period is the key stage of the reform of centralized treasury payment in Hanting District. I pay attention to every detail in my work. Responsible for the entry of other fund indicators, the approval of payment plans, the issuance of payment quotas, the settlement of other funds and the issuance of temporary payment quotas. In terms of external payment, it is necessary to strictly control, strictly implement and abide by the national financial system, so as to achieve daily settlement and monthly settlement, and the accounts are consistent with the facts.

Responsible for sending and receiving documents and materials, filing and collecting office supplies for housekeeping work. These jobs are piecemeal, and I finished them carefully and patiently. Responsible for the financial allocation of funds, involving many departments, projects and funds. Some funds are distributed for a long period of time, and the preparation of materials for distribution is complicated because it involves many departments and units, so I handle every business very carefully and can coordinate quickly when there is an emergency. Complete other temporary work assigned by the leaders. These tasks are normal tasks arranged by the leaders. I study hard at work, I am serious and responsible, and I work easily. In these work, I have always adhered to the eight-character principle: "accurate, timely, comprehensive and effective".

While doing these tasks, I always keep in mind that I am a member of the department, give full play to my creativity in my work, and make suggestions for the improvement of the payment center, which is also my own contribution. At this moment, no matter how heavy the workload is and how difficult it is, I have the confidence to finish it with the highest efficiency. I have never taken a vacation this year. In the process of colleagues' vacation, I have always been strict with myself, do a good job of handover, and make myself a screw, where to nail.

In this series of work, I know that as a qualified financial worker, I should not only have relevant knowledge and skills, but also have a rigorous, meticulous and patient work style. At the same time, I realized that no matter what position, even if it is a humble job, I should do it with my heart. Even if it is a boring job in the eyes of others, I should be good at finding fun, learning from work and innovating from change.

Personal annual work summary report 2020 (May) will soon be over. Looking back on my work this year, I can say that there are many places worth remembering. As an administrative assistant, I have a lot of work to do. With the care and support of the leaders and the enthusiastic help of my colleagues, I constantly strengthened my self-construction, strived to improve my self-cultivation, earnestly performed my duties, and successfully completed various tasks. This year's work is briefly summarized as follows:

First, be strict with yourself and establish a good image.

Strictly abide by the rules and regulations of the office, always focus on the work and the overall situation, and work overtime in case of urgent tasks without complaint. The leader gave the order and will try his best to finish it. Obey the leadership and distribution, attach great importance to every work arranged by the leadership and the office, regardless of size, always do it dutifully and conscientiously, and never care about personal gains and losses, discounts and conditions. Self-examination and self-encouragement, criticism and self-criticism, strict restraint of their words and deeds, every move, set up a good image of office staff.

Second, strengthen study and constantly improve professional quality.

Learn from colleagues with an open mind, often use network tools to exchange ideas with colleagues in the same position, and gradually improve yourself. In my work, I always follow the example of leaders and outstanding colleagues, ask questions if I can't learn, learn from each other's strengths, and always maintain a positive attitude of modesty, prudence and diligence, and my comprehensive ability has been significantly improved.

Third, work actively to complete various tasks.

For our service industry, all holidays have a great impact on our business. So before the festival comes, everything related to all the work should be ready. According to the arrangement of the leader, do a good job in all kinds of documents, notifications, printing, proofreading and communication; Serving the leaders in an all-round way, asking for instructions and reporting frequently, and trying to be a good staff assistant have played a positive role in the orderly development of the whole office. At the same time, we often go deep into grassroots investigation and study to understand the ideological trends of employees and provide reliable basis for leading scientific decision-making.

Fourth, personnel management.

Relatively speaking, our personnel work still needs to be improved. This year, a serious problem appeared, that is, the head office should make a good plan to keep people, that is, "talk to employees", but it has not been implemented yet. Some departments have done it, but they have not done it as required. This shows that this matter has not attracted the attention of managers, and we haven't got a good understanding of employees' thoughts, so we can't talk about retaining people. This year, the number of new recruits is basically the same as the number of resignees, and the number of resignees this year is greater than the number of new recruits. This shows the importance of understanding the ideological work of employees. Among them, the reason why this work has not been completed is that I have not done a good job in supervision, which is the performance of my dereliction of duty. This incident shows that my execution is not strong enough, and I will strengthen this ability in my future work.

Although I have made some achievements in my work, there are still some problems and shortcomings. In the future, I will, as always, learn from the leaders, carry forward the advantages, overcome the shortcomings, keep pace with the times, make positive progress, and strive to make my professional quality and professional level reach a new level in a relatively short period of time, so as to meet the needs of the rapid development of modern society and better complete the tasks assigned by the leaders.

In the future, I will make persistent efforts to be a ladder and let leaders and other employees work hard in their posts. Now my work makes me very satisfied, so I will continue to work hard in my work, and I firmly believe that I can do it well. Of course, in many practical situations, I have a lot of things to do. However, busy life is normal, and I firmly believe that I will go better in the future!