Summary of reception work at the front desk of property company

The front desk is the facade of a company. It is hard work to handle things carefully and entertain guests well. The following is a summary of the reception work at the front desk of the property company, which I compiled for your reference only. Welcome to reading.

Summary of the reception work at the front desk of the property company-Today, I have changed from an ignorant student to an employee with job responsibilities, and my familiarity with reception work has changed from strangeness to strangeness. I used to think that the front desk work was simple, monotonous and even boring, but I just answered the phone and took notes. In fact, to be a qualified and competent property receptionist, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Looking back at the front desk work, there are gains and losses. Let me briefly summarize as follows:

I. Daily reception and telephone answering

Warmly receive the visiting owners and actively solve the difficulties for the owners. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner.

Second, the daily maintenance processing

According to the different maintenance contents, actively dispatch workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Third, other work.

Check the sign-in of all departments every morning. Check the sanitation of the hospital and corridor, and notify the cleaning staff to clean up the unqualified ones in time. Manage the warehouse, collect and register the warehousing items in time. Collect the utilities and property fees of the store. Collect customers' opinions and suggestions on the property management process, and constantly improve the service quality and service level of residential property management.

In the process of completing the above work, I learned a lot and grew a lot. I think the most important thing to be a good receptionist is:

(1) The service attitude must be good. When you see your host in the yard, you should take the initiative to say hello. If you help him open the door and move things, it will make the host trust us more.

(2) Have the initiative, have a pair of eyes that will find problems, patrol the yard of the community every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.

As a person who has just entered the society and has little work experience, he will inevitably encounter all kinds of obstacles and difficulties in his work. In this brand-new year, I will try my best to correct the shortcomings in my past work and constantly improve and strengthen the following aspects.

1. Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve the reception details at the front desk.

2. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work;

3. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join xxxx's team right after graduating from school. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Summary of the reception work at the front desk of the property company: The rain changed in the second half of the year, and Ryutsuki in Changgou fell silent. Time passed quickly. I have been working in xx Garden for more than two years. For xx property management company, xx year can be said to be a year of continuous development and striving for quality service. While constantly improving and perfecting all kinds of work, we have ushered in a brand-new force to join our team, and it is our unremitting pursuit to build a solid and courageous team spirit.

In this process, the company's work has been concerned and strongly supported by the company's leaders, and various work systems have been continuously improved and implemented. Under the initiative of the manager, the concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the hearts of the people and integrated into the daily work and life of every employee. The new year is coming. Looking back on the work of the past year, there are gains and losses. Personal work in the past year is summarized as follows:

First, deepen the understanding of the company's various rules and regulations and the front desk post responsibility system.

In accordance with the spirit of xx's instructions, constantly learn and master the relevant laws and regulations on property management and service charging standards, and be familiar with the basic situation of community owners and facilities and equipment. In 20xx, we devoted ourselves wholeheartedly to improving the sense of teamwork, and made continuous progress towards the goal of excellent service under the leadership of the company, which was widely supported, understood and positively praised by the owners.

Second, deeply understand and master the basic situation of the overall project of the park, integrate theory with practice, and actively participate in learning and training.

Since the handover began in July of xx, the first phase of the overall project of the park has completed xx building, * * * including xx households and ***xx units. The second phase of the project has been completed in xx building, with ***xx households and * * * units. On the whole, the xx building has been taken over and xx households have moved in, among which xx households have conditions to move in and XX households have not. * * * There are xx sets of idle houses, including xx sets of vacant houses, xx sets of model houses, xx sets of project funds, xx offices borrowed by the construction unit, and xx households have the conditions to stay.

Consciously accept the training and assessment of the quality department, master the company's basic operating procedures, cultivate a high sense of responsibility and professionalism in study and work, strive to be careful and meticulous, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, the implementation of the front desk job responsibilities, timely completion of customer service and other tasks assigned by the leadership.

1. Check and record vacant houses once a month, find xx cases of equipment, facilities and hidden dangers, correct irregularities and violations of decoration management regulations, and issue 58 rectification notices when daily checking the situation in the area of responsibility, including decoration garbage piling, sanitation in the area of responsibility, occupation of public areas by the owner, unauthorized modification of equipment and facilities by the owner, stacking of sundries on air-conditioned seats, hanging of advertising banners, etc.

2. Responsible for following up the maintenance of waterproof in the park, checking and recording the water leakage on site, and notifying the construction unit to repair and deal with all kinds of water seepage and water leakage, with a total of 83 households. The maintenance caused losses, requiring customers to recover compensation, which has been reported to the department manager step by step for proper handling.

3. Contact the construction unit at any time to repair the civil plumbing in the responsible area, and the treatment rate is above 98%. The rest are hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and treatment.

4. Responsible for handling the problems of guardrail and guardrail glass in the park and following up the maintenance results. We contacted the construction party many times and the maintenance failed. Up to now, there are still xx owners' problems that have not been properly handled.

5. In order to improve innovative and high-quality services and bring more comfortable and warm living environment to the owners, the collection of property service fees in Area B in xx-xx was actively carried out (property fees were deducted by default during the settlement period due to delayed delivery of property, not counting), and xx households in B5 were due and urged to collect them, while xx households in B2 were due and paid. Among them, the unpaid owners need to continue to make dunning and explain the vacant houses that have not been renovated in other places, and some owners have objections to the problems left over from the maintenance of the previous projects. At this stage, the focus of work needs to be more focused on the follow-up maintenance and the handling of problems left over from construction, so as to satisfy the owners and ensure the smooth collection of property service fees.

Fourth, bring forth the old and bring forth the new, and constantly improve their own literacy and service quality.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. For me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager X, I dare to challenge and my personality has further settled down.

I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

20xx is a year of continuous exploration and self-pursuit. In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year, and constantly improve and strengthen in the following aspects:

1. Continue to learn the basic provisions of property management and master relevant laws and regulations.

2. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis.

3. Further improve their own character, improve work patience, pay more attention to details, strengthen work responsibility, and cultivate work enthusiasm.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.

Don't think about whether you can succeed, since you have chosen the far convenience, you only care about the bitter. No matter whether there will be cold wind and rain behind us, since the goal is the horizon, what is left to the world can only be the back. Set out, you will reach your ideal and destination, work hard, you will achieve brilliant success, and you will reap your seeds. Pursue, and you will taste an upright life. Cheer for yourself, under the leadership of the company, in the new year, overcome difficulties and create greater glories.

Summary of reception work at the front desk of property company III. The basic content of reception work.

The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 165438+xx year 10 month, started to be the front desk, knowing that the front desk was the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

Second, the experience and lessons of the front desk work

Before working in xxx enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

Third, the next work plan of the front desk

Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

Summary of reception work at the property front desk: the front desk is called "front desk". I think before doing this job well, we must first have a correct understanding of this position, so as to better exert our potential to do it well and improve it. I don't think the front desk can be understood literally. It is just the facade of the company. As long as the appearance is beautifully decorated, it ignores its internal essence. This is precisely the most important thing. As the most intuitive embodiment of the company's overall image, the receptionist will leave a deep impression on callers and visitors, and their impression is not only on the receptionist, but also on the company as a whole, so the receptionist plays a very important role in the work process.

Summary of reception work at the front desk of property companies. During this period of work, I feel that I have been competent for the work of the property front desk. I am very adapted to the working environment here; I can accept the system requirements. I also have the confidence and ability to do this job well. Since I chose this job and the company accepted me, I have no reason not to work hard. Moreover, the management mode here is very reasonable and the treatment is very humanized. Colleagues are also very easy to get along with; Makes me feel warm. You can also work with peace of mind. Because I haven't worked long, I'm not familiar with some operation processes and have no work experience in this field. There are still many shortcomings in this work. In my future work, I will study more to make up for my shortcomings. This year's work is summarized as follows:

First, the understanding of the importance of the front desk work

Although the front desk work is not as great and direct as the company's business, marketing, finance and other departments, since the company has set up this position, the leaders definitely think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well.

Second, strive to improve service quality.

The main job of the front desk is to welcome guests and answer questions for customers. Therefore, to do this job well, the most important thing is service attitude and service efficiency. Pay attention to maintain a good service attitude, such as smiling, patience and meticulous, warm tips and so on. In terms of improving efficiency, I talk about how to pay attention to speed, efficiency and error-free. Strive to satisfy every customer.

Third, strengthen the study of etiquette knowledge.

It is not enough to have a good sense of service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

Fourth, strengthen communication with all departments of the company.

Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company. Do a good job as a bridge between company departments and customers.

Five, strive to create a good front desk environment

To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.