What are the specific requirements for building a national civilized city?

Reasonable planning, public buildings, sculptures, billboards, trash cans and other beautiful and practical shapes, harmonious with the living environment, can give people beautiful enjoyment; The streets are clean and tidy, and there is no disorderly posting (including psoriasis); Parks, green spaces, squares and other public places have a peaceful atmosphere.

2. Citizens' moral requirements in public places.

There are no uncivilized behaviors such as littering, spitting, damaging flowers and trees, quarreling and fighting in public places; All indoor public places and workplaces are completely banned from smoking, and there are obvious signs of no smoking; Theaters, libraries, memorial halls, museums, venues and other places are quiet and civilized, without loud noise, foul language and frolicking.

3. The public should have a sense of traffic.

Vehicles and pedestrians go their own way; Motor vehicles give way to zebra crossings, and vehicles and pedestrians do not jaywalk or run red lights; Consciously keep the traffic smooth, and do not artificially cause traffic jams; Vehicles and pedestrians obey the command of the traffic police; Observe order at traffic stops, wait in line and get on and off in turn. It is forbidden to drink and drive.

4. Requirements for establishing interpersonal relationships in public places.

Give your seat to the old, weak, sick, disabled, pregnant and holding a baby on the bus; Be friendly to outsiders and answer strangers' questions patiently and enthusiastically; Public places take the initiative to help the old, disabled, weak or other people in need.

5. Citizen satisfaction requirements

People's satisfaction with the administrative efficiency of the party and government organs is more than 90%; People's satisfaction with anti-corruption work is more than 90%; The popularization rate of legal publicity and education for the whole people is ≥ 80%; Citizens' satisfaction with government integrity is ≥ 90%; Citizens' satisfaction with compulsory education is ≥ 75%; The public's approval rate and support rate for the courageous behavior are ≥ 90%; The participation rate of public welfare activities such as planting green and protecting green is ≥70%.

Citizens' recognition rate of donating bone marrow and organs is ≥ 50%; The awareness rate of citizens' moral model in this city is ≥ 80%; The public's satisfaction rate with the image of the local Internet cafe industry is ≥ 70%; Citizens' satisfaction rate with bus station layout and convenient transportation is ≥ 60%; People's sense of security > 85%; Incorporate science education, culture and sports, and legal health into the coverage of community activities. 80%; The awareness rate of family virtues is ≥80%.

6. Window service industry requirements

Conduct field visits and random unannounced visits to the window industry, including: whether the service is civilized and standardized, whether the complaint mechanism is convenient and effective, etc.

These industries include: gas, heating, tap water, power supply, public transportation, taxis, railways, long-distance bus stations, civil aviation airports, sanitation, gardens, property services, postal services, telecommunications, banking, medical care, hotels, travel agencies, commercial retail, industry and commerce, taxation,1/kloc-0, police stations, traffic police, etc.

Extended data:

Give full play to the demonstration and leading role of national civilized units.

1. Optimize the window service and improve the service quality. According to the requirements of building a national civilized city, banks are an important window to show the creation work to the outside world. In view of the detailed assessment rules, the Bank set up a creation leading group, worked out a creation implementation plan, defined the designated personnel and implemented the responsibilities.

The key requirements are that the lobby of the outlet is clean and tidy, the facilities are complete, all kinds of machinery and equipment can be used normally, and the service logo is in place accurately. And open an elastic window to increase customer diversion guidance, actively relieve the pressure of long queues at the counter, and handle emergencies such as complaints efficiently and steadily. At the same time, pay attention to improving teller's business skills, advocate accurate and fast service, improve service quality and ability, and create a window of mass satisfaction.

2. Carry out sanitary cleaning and beautify the environment. According to the work requirements of relevant health inspection, the Bank will carry out comprehensive and thorough health cleaning activities from time to time, not only the desktop and floor should be clean and tidy, but also the materials and documents should be placed in an orderly and standardized manner. At the same time, the property cleaning staff also increased the frequency of cleaning, scrubbed glass windows, corridors and other public areas to create a comfortable, clean and tidy working environment.

3. Establish a volunteer team and deepen volunteer service. In order to deepen the volunteer service of learning from Lei Feng and promote the institutionalization and normalization of volunteer service, the Bank established a team of young volunteers learning from Lei Feng. Employees over the age of 35 can voluntarily join the volunteer team, and young volunteers should take the initiative to play a pioneering role, promote the transformation of outlets, optimize window services, persuade civilized transportation, and carry out public welfare activities.

4. Look for uncivilized cities and strive to be civilized citizens. Organize the volunteer activities of "Civilized Units Promote Civilization, I Contribute to Creation" to find out the uncivilized phenomenon in the city.

Baidu Encyclopedia-National Civilized City

People's Network-Give full play to the leading role of national civilized units and promote the creation of national civilized cities.