How did the trend of "no more home delivery" come about?

Is it right or wrong for express delivery not to be delivered to your door? With the continuous improvement of China's scientific and technological level, the living standard of human beings has changed significantly. We can buy our favorite products from all over the world just by shopping online on our smart phones. But these products can be sent to us thousands of miles away because of the support of powerful logistics companies. In recent years, the rapid development of the express delivery industry has also spawned a number of first-line delivery courier brothers. Although it has greatly improved our daily happiness, there are also many problems. For example, the non-delivery of express delivery has become one of the biggest complaints received by official customer service.

In fact, express delivery is not delivered to your door, not because the courier is lazy or the company stipulates, but because of practical reasons, you can't come to your door one by one as before. The volume of express delivery is increasing. Many couriers deliver hundreds of express mails a day, which is the peak every year, such as double 1 1 or Spring Festival. Every day, they have to face a huge amount of delivery. If everything must be delivered to the door, it will have a great impact on their timeliness and slow down the delivery speed.

In addition, in many communities, property management is very strict, except this community, all personnel are not allowed to enter. If the customer must ask for home delivery, the courier will naturally communicate with the security guard, but under normal circumstances, there will be unpleasant results, resulting in no way to deliver the express mail to the customer. The courier not only has to talk with the property theory, but may even be complained by the customer.

But if we want to solve this kind of problem, it is not without any solutions. If the courier finds that there is a clear need to send a note to the door during the delivery process, he can communicate with the consignee by telephone in advance and make an appointment for the door-to-door time. If, after understanding the consignee's situation, it is found that they are really inconvenient to receive the goods, or there are other objective factors, then the sender has the obligation to give the customer's express mail to them, which is an obligation that a courier should perform.

At the same time, as the consignee, in the process of ordinary online shopping, if you encounter some big items or items that are difficult for you to pick up, you should explain your requirements to the customer service at the time of purchase, and you must deliver them to your door, which will not only reduce the follow-up communication, but also improve the work efficiency of the courier brother and the speed of receiving the courier yourself. Only with the joint efforts of all parties can the express delivery industry become more and more standardized.