Property three-level service standard

The three-level service standards of the property are as follows:

1. Basic conditions: the community is closed, there are fixed management service rooms, the greening rate is over 25%, there is a special leisure activity center, the venue is over 500 square meters, the fixed activity hall is over 100 square meter, and there are simple sports equipment and facilities.

2. Maintenance of public order: The gatehouse shall be clean and tidy, and the property management personnel shall be on duty 24 hours a day to verify the entry and exit of motor vehicles in this area and register foreign motor vehicles. Guide motor vehicles to enter and leave the community in an orderly manner, and guide them to park at designated locations, and non-motor vehicles to park in designated areas.

3. Cleaning service: the public areas (hardened ground, main and secondary roads) of the community are cleaned/kloc-0 times a day, clean and tidy. Outdoor signs, billboards, mailboxes, etc. Wipe 1 time every half month. Public corridors are cleaned/kloc-0 times a day, and handrails are scrubbed twice a week. Public toilets should be cleaned twice a day to keep them clean and tidy. The appearance of trash cans and dustbins should be neat, free of scattered garbage, and free of sewage and footprints on the surrounding ground.

The scope of property management is as follows:

1, house maintenance management, which is the main aspect of house management. Maintenance and management of the house and its equipment, ensure that the house and its equipment are applicable under normal circumstances, and will not be damaged due to unreasonable facilities and improper use, and keep the house and its equipment in good condition. Through the repair of houses, equipment and facilities, the service life of houses, equipment and facilities will be extended and natural elimination will be reduced. Give full play to the utility of houses and equipment and safeguard the legitimate rights and interests of property owners and users;

2. Greening management. Formulate and implement the regulations on greening management in residential areas to provide a warm and elegant living environment for property owners and users;

3. Health management. Provide high-quality sanitary environment areas for owners and users to meet the housing needs of owners and users;

4. Public security management. Including the safety management of buildings and their equipment and facilities, the personal safety and property safety management of property owners and users, and the formulation and implementation of safety measures such as fire prevention and theft prevention;

5. Vehicle traffic management. Management of main passages, parking spaces and facilities in the community;

6. Management of public municipal facilities. Entrusted to manage municipal facilities such as water supply, power supply, gas supply, heating, posts and telecommunications. , including collecting and paying related fees;

7. Management of illegal buildings. Cooperate with the competent department of illegal construction to report, supervise and manage illegal construction;

8. Various life services. Carry out routine services such as public corridors, roads outside buildings, public toilets, and garbage removal; Open up night parking lots, farmers' markets, tourism services, flower and seedling sales and other business services. Provide convenience for owners and users, increase income and make up for the shortage of management funds.

To sum up, the three-level service standard of the property is the property management office to be established, which can receive the owners in time and provide some related services every day. In addition, the owner needs to handle and complete the maintenance in time, and the property needs to communicate and handle the owner's complaints in time, and provide more than three paid services and more than two convenience services. Although the service is poor, it is still a good property service standard.

Legal basis:

Article 34 of the Regulations on Property Management

The owners' committee shall conclude a written realty service contract with the realty service enterprise selected by the owners' congress.

Property service contracts shall stipulate property management matters, service quality, service fees, rights and obligations of both parties, management and use of special maintenance funds, property management premises, contract term, liability for breach of contract, etc.

Article 35

The realty service enterprise shall provide corresponding services in accordance with the stipulations of the realty service contract.

The realty service enterprise fails to perform the realty service contract, causing personal and property safety damage to the owner, and shall bear corresponding legal responsibilities according to law.