Concept and basic knowledge of property management

Basic characteristics of property management:

1. Socialization

2. specialization

3. Marketization Fourth, the theoretical system of property management.

1. Differentiation based on building ownership

2. Take the property service contract as the core.

3. On the premise of equivalent compensation

4. Combination of professional services and self-discipline. 5. Aim at the normal use of property.

If the attribute can't be used normally, make the attribute

Value-added and value-preserved are empty words. Therefore, guarantee property.

Normal use, for the owners, property users to create a

Live, work and study safely, comfortably, quietly and cleanly.

Learning environment has become the primary goal of property management. 6. Pursuing customer satisfaction is fundamental.

The owner holds the initiative of the market, and winning the owner's satisfaction means winning the market. If the owners can't be satisfied, the operation of property management services can't be successful.

Customer satisfaction is the core concept of property management service marketing, and it is also an important link in the service profitability of property management enterprises.

Only by constantly improving service skills and service level, pursuing customer satisfaction and gaining the trust of owners can property management enterprises truly establish a long-term friendly and mutually beneficial relationship with owners, win the market and enhance brand value. Section II Basic Contents of Property Management

I. Housing Repair Management

Second, the property management of public facilities

Third, environmental management.

Fourth, safety management.

Verb (abbreviation for verb) public management

Six, file management

Seven. Community culture

I. Housing Repair Management

Division of repair responsibilities:

A for newly-built houses, the construction unit shall be responsible for housing quality warranty within the specified warranty period from the date of completion and acceptance of each house. The construction unit is responsible for the time difference between the completion acceptance and the owner's occupancy.

B after the warranty period expires, the owner shall bear the repair responsibility and repair expenses.

C. If the house is damaged due to improper use or man-made, the actor shall be responsible for repair or compensation. Minimum warranty period of the house:

A the foundation and main structure are reasonable for the project specified in the design document.

Service life.

B Roof waterproofing works, toilet waterproofing and external wall leakage prevention, 5 years.

C heating and cooling system consists of two heating (cooling) periods.

D. Installation of electrical system, water supply and drainage pipelines and equipment, 2 years.

E. renovation project, 2 years.

F the warranty period of other projects shall be agreed by the construction unit and the construction unit.