How to improve service quality (property)

How to improve the management and service level in the new period

(1) Start from within the enterprise and strengthen the cultivation of self-service awareness.

To do a good job in service, we should first start from the inside of the enterprise, strengthen the ideological transformation of enterprise leaders, strengthen the ideological and moral quality education of employees, and strengthen the service consciousness and self-quality of all employees in the enterprise. By changing the internal mechanism of the enterprise, we can enhance the competitive consciousness of employees and straighten out the working relationship by changing the operating mechanism of the enterprise. The relationship within the enterprise has been straightened out, and the service awareness and quality of employees from top to bottom have been improved, and the service quality will naturally be significantly improved.

1. Accelerate the training of enterprise talents and form a professional technical force with professional service level.

If any enterprise wants to participate in market competition, it must be able to provide quality products for the market. The products provided by property management enterprises for the market are services, and talents are the key for property management enterprises to provide quality services. Therefore, accelerating talent training is the basis for property management enterprises to provide quality services. Therefore, on the one hand, we should introduce some high-level management talents with relevant knowledge and experience, on the other hand, we should improve the quality of employees in property management enterprises through training, regular assessment and appraisal. With the improvement of staff quality, management means and management level, the service quality will also be improved accordingly.

2, change the internal mechanism of enterprises, and enhance employees' awareness of market competition.

The development of modern enterprises is characterized by the establishment of modern enterprise system, the establishment and improvement of relevant internal operation mechanism, so that enterprises can meet the needs of market development and continuously improve their management level. The main purpose of enterprise reform is to improve the operating mechanism of enterprises. To improve the service level, we must first strengthen the assessment of employees' professional quality, with clear rewards and punishments. Actively implement competition for posts, continue to employ those who meet the service requirements, and strictly dismiss those who do not meet the service requirements; Strengthen the selection and employment of talents, implement the professional selection and employment of social professional posts, and ensure that the advanced management professional knowledge of society can be used by enterprises. Through the establishment and improvement of the internal mechanism of the enterprise, enhancing employees' awareness of market competition is conducive to mobilizing employees' enthusiasm for work. Only by giving full play to the subjective initiative of employees, can service be by going up one flight of stairs.

(B) property management companies should regulate their own service behavior.

1, the service content of property management enterprises is many, involving many types of work. Therefore, dealing with customers and regulating their own behavior has become an important standard for customers to measure the service level of property management enterprises, and it is also a key content in enterprise management. The uniform clothing, civilized manners, friendly attitude and friendly language of employees have become the unified standards of property services. Only by making more efforts on service standards and building a management team with high professional level, rich management experience and strong self-quality, can we meet the needs of today's property management development and even meet the needs of today's customers for property management.

2. Do a good job in external publicity and strengthen normal communication with customers.

Another key for property management enterprises to do a good job in service is to strengthen contact with customers and listen to their opinions while improving service quality. Understand what services they need and what opinions and suggestions they have for property management companies. Solve customer complaints and reply in time to let customers know that the property management company cares about them all the time. This can not only understand the needs of customers, but also draw closer the relationship between the two sides, so as to support and understand each other.

At the same time, while strengthening the service work, the property management enterprises should also increase the publicity work for customers, and implement the corporate service tenet of "people-oriented, family-friendly service", "thinking about customers' thoughts, helping customers' urgent needs, and anxious customers' urgent needs", so that customers can not only understand our work content, but also supervise us, and promote us to continuously improve the service level and improve the service content.

(C) property management companies should actively improve their own service system.

The services of property management enterprises include conventional public services, targeted special services and entrusted special services. Property management enterprises should make good plans according to the nature of various services, give full play to their respective characteristics, meet the needs of customers and create a good living space.

1. Regular public services should be managed professionally, give full play to professional technical level, and ensure a good living environment.

For many property management companies, their management methods are different, but the content of management is the same. Completing routine public services is the basic commitment of property rights units to customers. For the maintenance of equipment and facilities, security, cleaning and greening, the society has also set up more professional specialized companies. Choosing a professional company to subcontract the special service content, but not the management responsibility, can not only effectively improve the management service level of special work, but also save internal manpower, optimize internal resources, strengthen external assessment, simplify working procedures, help property enterprises invest more manpower and material resources to develop targeted special services and entrust special services, meet the growing material and cultural needs of residents, improve service items and provide better service content for customers.

2, according to customer demand, increase the development of targeted special services and commissioned special services.

Property management companies are not engaged in all services, which will lead to the dispersion of financial resources of property management companies and the service level of individual services cannot be guaranteed. The establishment of service projects of property enterprises must come from the investigation of customer needs. Property enterprises set up business centers such as typing, copying, scanning, printing business cards, and selling air tickets on behalf of others, which made property enterprises achieve great social benefits and good reputation and ensured the preservation and appreciation of intangible assets of enterprises.

3. In terms of service technology, we should speed up the introduction of science and technology and improve the level of service modernization.

The times are progressing and technology is developing. In the process of daily management services, property management should speed up the introduction of advanced technology and equipment, reduce management personnel, and improve service accuracy and labor efficiency.