12345 can the mayor's hotline complain about the property?

As a person who works in the community, I tell you responsibly that the hotline 12345 is very useful. Let's take a look at what the hotline 12345 is and what it can mainly do. Hotline 12345 is a non-emergency rescue and service system, which is mainly used to help callers solve some problems and difficulties in their work and life. It is a platform for municipal leading units to reflect people's lives and be close to people's significance. At present, there are 344 12345 hotlines in China.

Let's see who is responsible for answering this hotline 12345. Generally, there is a special department under each municipal leading unit, and subordinate units have special responsible units, and special personnel to manage and track this hotline. Of course, the customer service staff who answers your hotline is not a functional department, but is responsible for answering and recording your reaction questions, and then submitting these questions to a full-time department. For your phone, they sometimes give you the number of the complaint department, and sometimes ask the complaint department to call you back. None of this matters. The important thing is that after this hotline call, your problem has been sent to the table, and finally someone will definitely come forward to solve it for you.

Why is it useful? Let me give you some examples. Some people reported that the water was cut off at the entrance of a building. As a result, the community and the waterworks received calls that day and came to the water at night; Someone reported that he was over 55 years old and weak, and wanted to do subsistence allowances or find a job. Hearing this, the community found that the minimum living allowance did not meet the requirements and arranged emergency assistance for his old mother. There is indeed an age limit for finding a job, so this person will be included in the key work observation object in the future. Through these two examples, we can find that the new community is nervous when receiving 12345. Why?

For ordinary people, this is a complaint hotline; For grassroots organizations, this is a complaint hotline. Every grass-roots unit, including township units, will have a bad influence if there are more telephones at 12345 within its jurisdiction, and all staff will be nervous, solve them and follow up. Why? Because 12345 will call visitors for a return visit. If the investigation is not satisfactory during the return visit, please solve it until you are satisfied. So if you have any questions, you can call 12345, and someone will definitely give you a satisfactory explanation and answer. I don't know if there is any difference between different places, but that's how we handle it here anyway.