What is the responsibility of the operation supervisor?

The operation supervisor needs to be strong in execution, meticulous in work, strong in service awareness, familiar with after-sales service, consumer rights, contract documents and other relevant laws, regulations and financial knowledge; The following are my job responsibilities carefully collected as the operation supervisor. Let me share them with you and enjoy them.

Operation Supervisor 1 Job Responsibilities

1, supervise and guide the store manager, strictly implement the store standardization requirements, and improve the efficiency of the store;

2. According to the market situation, reasonably carry out store marketing activities to promote turnover growth;

3. Plan and manage the attendance, training and development of regional personnel;

4. Solve the abnormal problems in daily operation in time and convey the company's instructions;

5. Coordinate the personnel, materials, equipment, health management and product quality supervision of each store;

6. Optimize the revenue and expenditure of each store, effectively implement the work arrangement and standardize the personnel structure;

7. Ensure the daily operation of the store and do a good job in cooperation, communication and cooperation with other departments of the company;

8. Complete the temporary tasks and indicators issued by the leaders and the company.

Job responsibilities of operation supervisor 2

1. Refer to the annual investment promotion plan of the project, and cooperate with the department heads to complete the investment promotion of the areas, formats and floors under their responsibility. Decompose and implement the work of operating diversified business expenses, strengthen the cooperation of various departments, complete the expansion of diversified business merchants, enrich the field diversified business categories and activities, and realize diversified business investment indicators and diversified business income.

2. According to the planning nodes and management requirements of the company, under the organization of the investment manager, prepare annual, quarterly and monthly investment promotion plans and diversified expansion, and regularly feed back the implementation of the investment promotion plan and diversified expansion to the investment manager.

3. Invite investment according to the project format planning, expand business according to the work plan, and strictly control the quality of settled businesses and brands.

4. Collect relevant business information and improve the investment promotion system.

5. After docking in the merchant site, exit the site for follow-up;

6. Pay attention to and master the business and sales trends of diversified merchants, regularly complete the analysis of business structure and operation, and be responsible for the data collection, collation and analysis of diversified merchants after each activity;

7. Maintain the relationship between key brands and merchants, and strengthen communication and contact with merchants;

8. Responsible for the collection of fees from multiple merchants (operating period);

9. Complete other tasks assigned by superiors.

Job responsibilities of operation supervisor 3

1, according to the needs, accumulate various brand business resources and carry out investment promotion in various formats;

2. Negotiate the introduction and lease renewal of merchants, and provide comprehensive consulting services for merchants;

3. Be responsible for the operation and management of shopping malls, urge merchants to enter the site for decoration, and cooperate with the engineering and property management departments to manage the decoration of merchants;

4. Responsible for providing regular business guidance to tenants, supervising and managing merchant services, and organizing the specific collection of rent, property management fees and energy fees;

5 responsible for planning and organizing the supervision, inspection, assistance and guidance of diversified business activities and building advertising space leasing.

6, responsible for the management, supervision and inspection of daily complaints, repair work, check the implementation of the rules and regulations of the department;

7. Responsible for the management of opening and closing stores in shopping centers;

8. Responsible for collecting merchant information and related industry information, and establishing key merchant files and merchant information database.

Job responsibilities of operation supervisor 4

1, responsible for monitoring the business behaviors of merchants in the responsible area, such as personnel discipline, specifications for opening and closing the city, etc. ;

2. Import and export management of merchants to ensure reasonable release;

3. Responsible for urging merchants to standardize cashier and truthfully report sales;

4. Responsible for the collection of various fees such as the rent of merchants in the region;

5, responsible for guiding businesses to carry out various marketing activities;

6. Supervise merchants to go through the formalities of entering and leaving the site and construction according to regulations;

7. Ensure that merchants have certain market competitive advantages and organize market adjustment, such as commodities, promotional activities and exhibitions.

8. Regularly invite merchants to communicate face to face, and coordinate and solve problems in a timely and effective manner;

9. Be responsible for formulating regional merchant assistance plans and achieving business targets;

10, to ensure the legitimate operation of the merchants.

1 1. Monitor the sanitation, safety and operation of facilities and equipment in the shopping mall;

12, learn more about all kinds of on-site inspection results and follow up the implementation of rectification;

Responsible for coordinating the on-site requirements of customers, merchants and other departments and reporting them in time.

13. Accept the opinions and complaints put forward by merchants and customers, and follow them up in time;

14. Follow up the results with the "first inquiry responsibility system" and feed them back to the customer service center for filing;

Major customer complaints need to be reported in time for assistance.

15, organize targeted market research and put forward improvement suggestions;

16. Organize the survey activities of merchant satisfaction and customer satisfaction;

17, responsible for the collection, collation and analysis of sales data, and improve the work accordingly, and make suggestions to relevant departments;

Establish merchant files, regularly evaluate the business status and credit status of merchants, and put forward improvement suggestions accordingly.

18, be familiar with the emergency handling process, and take timely measures according to the emergency plan to reduce and avoid losses when emergencies are discovered; Complete other tasks assigned by the leaders.

Job responsibilities of operation supervisor 5

1, responsible for the daily operation and management of the express delivery center to ensure the normal and efficient operation of the store;

2. Manage the connection, sorting, delivery and problem handling of express delivery centers;

3. Be responsible for improving the express information of the express center, ensuring the safety of the goods and ensuring that the goods are correct at the station;

4. Other tasks assigned by superiors.

Job responsibilities of operation supervisor 6

1, development and implementation of investment promotion.

2. Control of supplier's business activities.

3, floor infrastructure operation inspection and rectification tracking;

4. Other tasks assigned by the leaders.

Job responsibilities of operation supervisor 7

1) Implement effective management for field business personnel;

2) Responsible for the decoration formalities of the merchants entering the site;

3) Responsible for handling all kinds of construction access certificates and issuing certificates for publicity materials;

4) Responsible for the inspection and management of the shopping mall environment and decoration site;

5) Cooperate with the Property Management Department to carry out necessary repairs and maintenance for daily maintenance problems;

6) Responsible for handling all kinds of emergencies, emergencies and customer complaints within the management area;

7) Conduct irregular inspection on the management area, and make inspection diaries and records;

8) Establish friendly relations with merchants to help them solve business problems;

9) Drafting notification letters on relevant matters when necessary;

10) Assist the Finance Department in tracking and urging merchants who have not paid management fees;

1 1) coordinate the work between departments;

12) assist the operation manager to handle the daily affairs of the mall and strictly implement the instructions issued by the manager;

13) Complete other tasks assigned by superior leaders.

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