The goods delivered by Debon Express were lost during the epidemic. No message, no phone, I can't get through. I should

Open the Debon Express app and contact the manual customer service to make a claim.

The claim settlement process is as follows.

1. First, open the Debon Express software of the mobile phone.

2. Then click on me in the lower right corner.

3. Click online customer service.

4. Then click after sales.

5. Then click on how to deal with the loss.

6. Finally, make a phone call with your mobile phone, and then transfer to manual service for claim settlement.

The compensation for the loss of express delivery is:

1. If the insured mail is lost or totally lost, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

2. If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.