Examples are given to illustrate the quality objectives and policies of ISO quality system certification.

Quality policy of water supply company:

Customer-centered, safe water supply, to ensure that the water quality, quantity and pressure meet the specified requirements, and in the process of continuous improvement, continuously improve the water supply support capacity and service level, seek development with technology, and create benefits with management, so that the tap water quality and monitoring projects gradually reach the world advanced level to better meet customer needs.

Quality policy of property management company:

Customer-oriented, taking laws and regulations as the criterion; Continuous improvement to improve customer satisfaction; Improve the quality of life of the owners with high-quality services and create a safe and warm living environment.

Product quality objectives

Automobile-the average trouble-free mileage, top speed, maximum load, fuel consumption per 100 miles, and exhaust emissions meet several standards.

Smoke tar content, smoke carbon monoxide content, smoke nicotine content, absorption resistance, etc.

For mass production, can be in the process of stability, such as Cp(Cpk) value,

Set targets in terms of qualified rate and quality product rate.

The first pass rate of batch products is 98%

Waiting time and service time in bank counter service

Arrival time of postal service

Examples of products achieving process quality objectives

The level of contract accuracy, error rate or number of performance items

Design output error rate

Timely and accurate arrival of purchased materials.

production efficiency

Timeliness and accuracy of product delivery

Accuracy of production plan and timeliness of release