Property engineering department home maintenance work instruction

Property engineering department home maintenance work instruction

1. Purpose: to achieve the satisfaction of the owner, successfully complete the household maintenance task, ensure that the property of the owner/tenant is not damaged, and ensure that the employees operate according to the safety operation norms.

2. Scope of application: indoor maintenance.

3. Contents:

3. 1 Civilized language and preparation before maintenance

3. 1. 1 Use civilized language for on-site maintenance: Hello! Good morning! Good afternoon. Sorry to bother you! Sorry to have kept you waiting! Get the praise of the host and say: thank you; Please make yourself at home; This is what we should do.

3. 1.2 After receiving the maintenance order, you should bring tools, shoe covers and work orders to the maintenance site within ten minutes;

3. 1.3 Before entering the house, you need to ring the doorbell or knock on the door, and the owner/tenant can only enter the maintenance after agreeing. Bring clean shoe covers before entering the room;

3.2 Matters needing attention in the maintenance process

3.2. 1 Ensure the property safety and self-safety of the owner/tenant, and avoid property losses and industrial accidents of the owner/tenant caused by work mistakes;

3.2.2 If it is necessary to move the articles in the user, the owner/tenant must be present and get the consent of the owner/tenant before moving. Valuables should be moved by the owner/tenant. The losses caused by moving the owner's/tenant's belongings without permission shall be borne by the parties concerned;

3.2.3 To ensure the maintenance quality, the repair rate shall not exceed1%;

3.2.4 Don't rummage through the property of the owner/tenant privately, don't talk to the owner/tenant about things unrelated to work, don't complain in front of the owner/tenant, and don't say irresponsible things to the owner/tenant, such as: I don't know, I don't know, it's not my responsibility;

3.2.5 If we can't solve the problems raised by the landlord/tenant, we should say to the landlord/tenant: Sorry, I'm not sure about this. I'll ask a professional for you and give you an answer. 3.4 Other preventive measures