Which department should I complain to if there is a problem with water quality?

If there is a problem with the quality of water supply, you can complain to the water supply enterprises and units. If there is any objection to the complaint handling of urban public water supply enterprises and self-built facilities water supply units, they may complain to the administrative department of urban water supply or other relevant administrative departments.

Taking Zhengzhou as an example, according to Article 34 of the Measures for the Administration of Urban Water Supply in Zhengzhou, urban public water supply enterprises and water supply units with self-built facilities should establish a complaint handling system to accept users' complaints about water application, water quality, water pressure, accuracy of measuring instruments and water charges. , and should be handled within 5 working days from the date of accepting the complaint and reply to the user in time.

Users who have objections to the handling of complaints from urban public water supply enterprises and water supply units with self-built facilities may complain to the administrative department of urban water supply or other relevant administrative departments; The competent administrative department of urban water supply or the relevant administrative department shall handle the complaint within 05 days from the date of accepting the complaint and reply to the complainant.

Urban public water supply enterprises and water supply units with self-built facilities shall summarize the complaints and handling of users and regularly submit them to the administrative department of urban water supply.

Extended data:

Measures for the Administration of Urban Water Supply in Zhengzhou Article 30 Urban public water supply enterprises and water supply units with self-built facilities shall strictly implement the responsibility system for production safety, establish and improve the management mechanism for production safety, and equip full-time management personnel for production safety to ensure the necessary capital investment for production safety conditions and ensure the safety of water supply.

Thirty-first urban public water supply enterprises, self-built water supply units and secondary water supply facilities management units shall detect the water quality at least once a month, and report it to the administrative department of urban water supply and the administrative department of health for publicity on their information platforms. The competent administrative department of urban water supply and the competent administrative department of public health shall supervise and inspect the water quality inspection of urban water supply.

Thirty-second urban public water supply enterprises should establish a water supply service information system, set up reasonable business service outlets, publicize the business acceptance scope, process, service commitment and complaint telephone number, provide convenient and efficient services, and accept public supervision.

Baidu Encyclopedia-Zhengzhou City Water Supply Management Measures