6. Essays on Summary of Property Front Desk Work

Model essay summary of property front desk work 1

During my work, I feel that I have been qualified for the front desk work. The working en

6. Essays on Summary of Property Front Desk Work

Model essay summary of property front desk work 1

During my work, I feel that I have been qualified for the front desk work. The working environment here suits me very well; I can accept the system requirements. I also have the confidence and ability to do this job well.

Since I chose this job and the company accepted me, I have no reason not to work hard. Moreover, the management mode here is very reasonable and the treatment is very humanized. Colleagues are also very easy to get along with; Makes me feel warm. You can also work with peace of mind. Because I haven't worked long, I'm not familiar with some operation processes and have no work experience in this field. There are still many shortcomings in this work. In my future work, I will study more to make up for my shortcomings. Strive to do the following:

First, the understanding of the importance of the front desk work

Even if the front desk work is not as big and direct as the contribution made by the company's business, marketing, finance and other departments to the company's development, since the company has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well.

Second, strive to improve service quality.

The main job of the front desk is to welcome guests and answer questions for customers (including transferring calls and sending and receiving express mail). Therefore, to do this job well, the most important thing is service attitude and service efficiency. Then I can talk about how I pay attention to maintaining a good service attitude, such as smiling, patience and meticulous, warm tips and so on. In terms of improving efficiency, I talk about how to pay attention to speed, efficiency and error-free. According to the requirements of the first inquiry responsibility system, try to satisfy every customer.

Third, strengthen the study of etiquette knowledge

It is not enough to have a good sense of service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc.

Fourth, strengthen communication with all departments of the company.

Knowing the development of the company and the work content of each department, with these knowledge reserves, on the one hand, we can answer customers' questions immediately and accurately, and transfer calls accurately. If you know that there is no one in a certain department, you will remind the caller, briefly explain when there may be someone, or briefly answer the questions that the customer can do, and seize the appropriate opportunity to promote the company. Do a good job as a bridge between company departments and customers.

Five, strive to create a good front desk environment

To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling.

Model essay on summary of property front desk work II

Today, I have changed from an ignorant student to an employee with job responsibilities, and my familiarity with the front desk work has changed from unfamiliar to familiar. I used to think that the front desk work was simple, monotonous and even boring, but I just answered the phone and took notes. In fact, to be a qualified and competent property receptionist, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Looking back at the front desk work, there are gains and losses. Let me briefly summarize this year's work:

I. Work content

Daily reception and telephone answering: warmly receive visiting owners and actively solve difficulties for owners. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner. Handling of daily repair report: actively dispatch workers according to different repair report contents, and strive to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report. Check the sign-in of all departments every morning. Check the sanitary conditions in the hospital and corridor, and notify the cleaning staff to clean up the unqualified ones in time. Warehouse management: timely register receiving and warehousing items. Collect the utilities and property fees of the store. Collect customers' opinions and suggestions on the property management process, and constantly improve the service quality and service level of residential property management.

Second, work experience

In the process of completing the front desk work, I learned a lot and grew a lot. I think the most important thing to be a good receptionist is that the service attitude must be good. Seeing the host say hello in the yard, the host will trust us more if he can help him open the door and move things by the way. We must have the initiative, have a pair of eyes that will find problems, patrol the community yard every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.

Third, the work plan for next year

As a person who has just entered the society and has little work experience, he will inevitably encounter all kinds of obstacles and difficulties in his work. In this brand-new year, I will try my best to correct the shortcomings in my past work, constantly improve, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve the details of front desk reception. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I just graduated from school and can join the team of xx Property. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

Model essay summary of property front desk work 3

The busy 20xx year is coming to an end. Looking back on the work of the front desk in the past year, I was deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all front desk employees, the front desk has gradually matured in the process of discovery, solution and summary, and achieved certain results. Summarize this year's work.

First, change functions and establish a royalty system.

In the past, the front desk paid insufficient attention to the charging work. There is no full-time toll collector, and the building manager charges part-time, only on Saturday and Sunday. As a result, the building management put the inspection in the first place and the charge in the second place. There was no pressure on the building management, and it was the same whether it received more or less, even whether it received it or not, which seriously affected the charge rate. Therefore, from the second quarter of this year, the reform began, and the building managers were abolished, and full-time toll collectors were set up. The salary was directly linked to the charging rate, and an incentive mechanism was established to dismiss the building managers who did not adapt to the reform. Recruiting full-time toll collectors has been proved to be effective through reform.

Second, organize activities to enrich community culture.

The most important thing of property management is to embody humanized management and carry out various rich and interesting community cultural activities, which is a bridge between property companies and owners. A few years ago, the property management company also organized a large number of community cultural activities, which were recognized by all owners. However, considering the actual operation of the property, the property fee can't even guarantee the daily management fee, not to mention that it takes a considerable amount of money to organize these activities. In this case, we should overcome difficulties, broaden our thinking, think of ways to make rational use of park resources and carry out paid activities.

According to the actual situation, we contacted some units to engage in activities in the park. These companies offered to provide a complete scheme, and the owner of the park was also involved. Dealers not only distribute gifts, but also property management companies charge a certain fee to make up for the lack of property fees. Through the activities, it embodies the humanized property management of xx community, and also enhances the communication between the property management company and the owners, increasing the company's income.

Three, check the water meter, recover the economic losses.

This year, the front desk has been cooperating with the engineering department to investigate the households who have not installed water meters in the second phase. According to statistics, about xx households have not installed water meters and paid water charges since they moved in. We must hurry to install watches and try our best to recover the cost. Moreover, in the process of installation, we found new problems. Many cassette water meters need to be replaced with new batteries. Faced with this situation, our department sent a special person to be responsible for the screening of buildings and the collection of water charges. In view of this situation, the unified price adjustment of tap water was carried out this year. Time is tight and the task is heavy. We adjust the shifts in time, divide the staff into different areas, stop all the staff at the front desk and work overtime to collect water charges. Through our joint efforts, we did our best to finish this task in less than one month.

Next year will be a brand-new year. With the continuous improvement of our service quality and the gradual improvement of supporting facilities in the community, xx Property Company will move towards a higher and stronger goal, and all the staff at the front desk will, as always, maintain high work enthusiasm and greet the new year with a fuller mental outlook. * * * Strive to write a brand-new and brilliant page for xx Property Company!

Summary of Hotel Front Desk Work Mode Part IV

Time flies, 20xx years have passed unconsciously. In the past year, with the care and help of company leaders and colleagues, I successfully completed my work. Now I will make a summary of my work in the past 20xx years.

First of all, reception at the front desk.

The front desk reception is the service window of the customer service department. The main duties of the front desk reception are to keep the information channels unblocked, supervise the regional management, schedule and coordinate the work of various departments. The receptionist is the first person to show the image of the company. Everything he says and does represents the company and is the window to contact the residents of the community. In my work, I strictly follow the company's requirements, work with tooling, treat guests politely, answer and transfer calls kindly, handle daily affairs seriously, patiently listen to the problems reflected by the owner and the difficulties to be solved, carefully answer and record in detail, and arrange personnel to provide on-site service at the first time.

Call records will be summarized at the end of each month. In the past year, * * * received xx calls and xxx calls, and the owner effectively complained X times. We give satisfactory answers to all the inquiries of the owner; For the problem of the owner's application for repair, contact us in time, and actively dispatch workers according to the different contents of the application for repair, and strive to solve the problem in the shortest time. At the same time, according to the completion of the repair report, we will make a door-to-door visit or telephone visit in time. The owner's complaint has been reported to relevant departments for coordination and settlement. Through these ordinary daily work, my work level has been obviously improved, and I have won unanimous praise from the owners and leaders of the community, and also shaped the new image of our property owners.

Second, the file management

Archives are documents directly formed in property management. In strict accordance with the archives management regulations, the owner information, departmental archives, maintenance orders, work contact letters, release orders and other materials are comprehensively classified and sorted, so that the catalogue is clear and easy to retrieve. The household registration materials of each building are boxed, and the files of all departments are managed in bags, which are completed on schedule and seriously. Realize standardized management, and at the same time formulate and improve the information confidentiality system. Check the files regularly and improve the changes or deficiencies in time. * * * received * * xx pieces of various maintenance in a year, and handled xx release orders and xx work contact letters.

Third, the collection of fees

In view of the fact that property management is a service industry with high investment, high cost and low return. In order to ensure the continuous normal work, we must do a good job in the collection of various expenses and ensure that they are collected in full and on time. A year * * * property service fee of xxx yuan; Private garden maintenance fee of xx yuan; The optical fiber usage fee is xx yuan; Pre-stored water fee of xx yuan; The initial installation fee of cable TV is xx yuan; The gas installation fee is xx yuan.

Fourth, experience and gains.

Over the past year, through hard study and continuous accumulation, I have made great progress in my ideological understanding and working ability. I already have working experience in the customer service center, and I can handle all kinds of problems in my daily work with ease. After one year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, and I can treat all the tasks with a correct attitude and love my job. Actively improve their professional quality, strive for the initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.

In the future, I will strengthen the study and improvement of business knowledge, innovate working methods and improve work efficiency. Further strengthen the daily management of the customer service center, clarify the tasks, and be rigorous and orderly. Combined with the actual situation, consider the details, closely follow the leadership intention, coordinate the internal and external relations, and solve problems for the leaders.

Summary of Hotel Front Desk Work Mode Part V

It's been more than two months since I arrived in Xinfu in a blink of an eye, and all the bits and pieces of work here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!

In the early stage of coming here, I didn't understand the front desk work well, so I always made mistakes in my work and there were always many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.

During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me who is careless, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our new rich employees to do!

Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!

Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!

The above is what I learned during my stay in Xinfu. I can't just go out to work and study, but also need to create value for the company. Although I came to Xinfu Service Center on May 14, 20x, in order to further improve my quality and professional level, I made the following voluntary commitments:

1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.

2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is Xinfu Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "

3. Call the owner. When answering the phone, take the initiative to greet the other party, "Hello, this is Xinfu Property", use honorifics to confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.

4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely without omission, and deal with them in time to ensure the return visit rate of 100%. When the master left, he stood up and said, take your time and come again! "

If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!

Summary of Hotel Front Desk Work Mode Part VI

In a blink of an eye, 20 years have passed in our busy work. Looking back on 20 years, the customer service department of property management company can be said to be a year of further development, a year of Excellence and improvement of various governance performance. Among them, the property customer service department has been concerned and supported by the company leaders, and has also received great assistance from other departments. Through the efforts of all the customer service staff in the past year, the work of the customer service department has made great progress compared with the previous year, and various working systems have been continuously improved and implemented. The service concept of "customer first" has been deeply imprinted in the minds of every customer service staff. Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First, deepen the implementation of the company's rules and regulations and customer service system.

On the basis of the preliminary improvement of various rules and regulations in 20__, the focus of 20__ is to deepen the implementation, so that the customer service department can deepen its familiarity and understanding of property management according to the company's development. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time to better adapt to the new situation.

The second is to integrate theory with practice and actively carry out customer service training.

Use the regular meeting time of customer service department every Friday to strengthen the training of this part of the staff. The training work is based on the practical problems encountered in the work in the past week, so as to achieve the combination of theory and practice and make each customer service staff more familiar with the service concept.

Third, the daily maintenance processing

According to the workload statistics every weekend, it will receive more than a dozen various forms of repair reports. According to the different contents of the repair report, actively send workers to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

Four. _ Collection of district property fees

According to the charging index issued by the company at the beginning of the year, actively carry out the collection of property fees in _ _ and _ _ districts. Finally, with the support of the property manager, secretary and other parts, the charging index issued by the company was completed.

Verb (abbreviation of verb) collection of energy fee

_ _ District completed the quarterly work of water meter reading as scheduled, and at the same time completed the new task assigned by the company-the first water meter reading work in _ _ District.

Six, _ _ _ area bottom commercial rental.

We have worked out the lease plan for the bottom-level merchants, and introduced supermarket and drugstore projects in the second half of the year.

Seven. Take back some buildings

The recovery work was completed on _ _ _ and _ _ _; At the same time, we have completed the relocation and recovery of some buildings in the _ _ area.

Eight, organize fund-raising activities.

After learning the news of _ _, the leaders of the property company immediately decided to hold fund-raising activities in the community to offer love to the people in the disaster area. This task is completed by the customer service department. After receiving the instruction, all the staff of the customer service department actively offered suggestions and finally successfully completed the fundraising activity.

Nine, during the festival, the park decoration and layout.

Actively complete the decoration and layout of the park during various festivals. This year, the company stepped up its efforts to decorate the park during Christmas (a festival that attracts young people's attention) and bought Christmas trees and various decorations in the community hall.

X. Owners' Symposium

On the eve of the Spring Festival, the annual owners' forum was organized. Invited owners spoke actively at the meeting, fully affirmed the service work of the property management company and put forward pertinent suggestions.

In short, on the basis of 20__ years' work, we are full of confidence and hope. In the new year, we firmly believe that as long as we work hard, actively explore and forge ahead, we will be able to do our best to complete all the work indicators issued by the company.