Responsibilities of hotel front desk

The property front desk needs to be responsible, careful and able to work under certain pressure. The following are my duties carefully collected at the property front desk. Let me share them with you and enjoy them.

Responsibilities of hotel front desk 1

1. Be responsible for the daily work of the concierge post in the lobby as a whole, and improve the overall image, service etiquette and service consciousness of the concierge staff in the lobby; Efforts will be made to enhance and optimize the external image and service perception, build a high-end concierge service brand, and help improve Ali's external brand image as a whole.

2. Layout of lobby front desk area, environmental inspection of exhibition area, environmental inspection of rest area and material replenishment; Visiting reception: visitor reception, VIP reception, access control; Customer guide: visitor guide, VIP guide; Project borrowing; Collect goods; Storage of goods; Check and maintain the facilities and equipment in the lobby area; Receiving and handling of complaints.

3. Environmental inspection and material replenishment of the front desk post; Visiting reception, customer visit and consultation; Borrowing, collecting, storing and transferring goods and materials; Business processing, audit, authorization, complaint handling, coordination and departmental communication.

Responsibilities of Hotel Front Desk 2

1. Answer customers' calls and visits, and answer customers' inquiries about property services;

2. Assist tenants to go through relevant formalities such as check-in and decoration; Assist in community cultural management; Responsible for the development of characteristic value-added services;

3. Complete the filing of customer service records and customer service internal management materials, and do a good job in customer classification management;

4. Accept and follow up all kinds of complaints, repairs, inquiries, questions, help-seeking, suggestions and all kinds of applications put forward by business households and send them to relevant departments for processing in time, and call back in time after processing;

5. Responsible for the collection of various fees and the docking with the financial department, and assist the financial department to carry out the fee collection work;

6. Collect the related drawings of the park property with the custody number, collect the tenant information, and cooperate with the management office to establish a detailed and complete owner file.

Property front desk job responsibilities 3

1, responsible for answering, transferring and recording telephone calls at the front desk, and receiving and guiding visitors.

2. Be responsible for answering and recording the inquiries, suggestions and complaints of the calling owners/residents, reporting the problems that need to be dealt with to relevant departments and personnel in time, tracking the treatment results, and making a return visit.

3. Assist in the check-in procedures of the owner/tenant, renovation and renovation procedures, and the entry and exit of renovation workers and outsiders.

4. Assist the statistics of business information such as telephone number and occupancy of the owner/tenant. , and timely feedback to relevant personnel.

5. Be responsible for the registration, sending and receiving of letters.

6. Complete other tasks assigned by superiors.

Responsibilities of hotel front desk 4

1. Be familiar with the basic situation of the project and its peripheral functions, various management systems, operating procedures, charging standards and their composition, customers and supporting functions and services around the building;

2. Do a good job in visitor registration, issuance and recovery of visitor cards, answer all kinds of inquiries from customers and provide assistance as much as possible;

3. Be responsible for answering service hotline calls, accepting customers' service consultation, complaints, maintenance and daily business applications, recording telephone information in detail, conveying it to relevant departments in time, and tracking its processing progress;

4. Responsible for the distribution of newspapers and periodicals subscribed by the company and the registration of sending and receiving letters, letters and faxes;

5. Complete other tasks assigned by superiors.

Responsibilities of hotel front desk 5

1, responsible for the delivery (occupancy) and decoration procedures of the owner's house;

2. Be responsible for the establishment and management of working data files and business households files of this project;

3. Be responsible for the registration, reception and handling of visits, consultations, complaints, repair reports and return visits of owners/residents, and timely reply, follow-up and inspection;

4. Be responsible for the internal management of the project and the drafting, printing and distribution of various documents;

5. Be responsible for summarizing and reporting the weekly and monthly plans and reports of the project, and assisting the competent department in compiling relevant statistical reports.

Responsibilities of hotel front desk 6

1. Handle daily front desk business and provide property front desk services such as check-in procedures and decoration procedures for customers;

2. Enthusiastically and cordially answer telephone calls to record information, receive visiting owners, and coordinate various departments to handle owners' demands;

3, property fee collection input, statistical collection data, project information input maintenance;

3. Publish and publish property information;

4. Complete the related work of customer service department assigned by other leaders.

Responsibilities of hotel front desk 7

1) Responsible for customer reception and consultation of the property service center;

2) Responsible for the repair application and complaint handling of the community owners;

3) Be responsible for inputting and updating the basic information of the owners of the property service center;

4) Responsible for the entry and update of billing information;

5) Assist cashier to collect fees and issue invoices;

6) Be responsible for administrative support such as data copying, office equipment maintenance, drinking water ordering and express delivery.

7) Responsible for other work arranged by the superior.

Terms and conditions related to the front desk duties of the hotel:

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