Personal annual work summary of employees [5 selected articles]

20XX was a year of intense development for ICBC, which successfully took the first step of shareholding system reform. For our branch, 20XX is a year of hard work, a year of adapting to changes, a year of pioneering and innovating, a year of clearing up ideas and accelerating development. This year, the business integration of branches and their subordinate branches developed steadily, and the comprehensive business system was comprehensively promoted, achieving the expected goals. During this year, the organization and leadership gave me many opportunities to study and exercise.

First, strengthen business study and improve their comprehensive quality.

Since I have been engaged in savings work, I have paid great attention to the cultivation and learning of personal business potential. While bringing standardized and high-quality services to depositors, we should study business skills hard. On the basis of mastering the original business process, learn new business and new knowledge seriously, and consult leaders and professional departments humbly when you encounter something you don't understand. With the needs of bank reform, my work potential and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reform of ICBC at various stages.

Second, implement quality work with a high sense of responsibility.

In 20XX, I worked as a business supervisor in the savings office, mainly responsible for re-control, internal control, quality accounting and counter normal business. By strengthening internal control management, the whole office never ranked in the bottom 50 in the accounting quality appraisal conducted by branches last year, and ranked in the top 30 or 40 for many times. I was named "error-free teller" of Nan 'an Branch for two consecutive months.

I always adhere to the concept of "customer first", regard customer's affairs as my own career, empathize with customers' urgent needs, think about customers' thoughts, boldly explore ideas, adopt different working methods for different customers, and strive to bring quality services to customers in order to win customers' support for our business. During my work in the savings office, I have developed from a friend relationship to a friend relationship with many customers. I have been praised by different types of customers many times and have never received any complaints from customers.

The times are changing, the environment is changing, and the work of banks is changing from time to time. Every day something new appears and something new happens, which requires me to change with the situation. It is my goal to learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve my post potential, train myself to be a comprehensive ICBC employee and plan my career better.

2. Personal annual work summary of employees

In 20xx years, all departments of the company have made gratifying achievements. As a company cashier, I have done my due duty in four aspects: receipt and payment, reflection, supervision and management. The exception is that during the SARS period, I still went to public places such as bank insurance to handle business on time. Over the past year, while constantly improving our working methods, we have successfully completed the following tasks:

I. Daily work during school.

1. Contact the relevant departments of the bank to complete the employee salary payment in an orderly manner.

2. Clean up the list of customers' arrears and cooperate with relevant departments to complete the collection of arrears.

3. Check the insurance list, handle the handover formalities with the insurance company, and handle accident insurance for our employees.

4. Prepare various financial statements and statistical statements for 20XX, and submit them to relevant authorities in time.

Second, other work

1, welcome the company to evaluate, prepare the required financial related information and send it to the office in time.

2. In order to meet the audit department's inspection of our company's accounting situation, do a good job of self-examination and self-correction in the early stage, make statistics on possible problems in the inspection and submit them to the leaders for review.

3. According to the company's deployment, we have done a good job in social welfare activities and relief work for employees in difficulty.

In this year's work

1, strictly implement the cash management and settlement system, check the cash and accounts with the accountant regularly, and report and deal with any discrepancy in cash amount in time.

2. Recover the company's income in time, issue receipts, recover cash in time and deposit it in the bank, and never pay cash.

3, according to the basis of accounting supply, timely pay employees' wages and other payable funds.

4. Adhere to financial procedures, strictly review (the invoice must be signed by the agent, acceptor and approver before reimbursement), and do not pay for invoices that do not meet the procedures.

3. Personal annual work summary of employees

This year in the company, I feel that I have gained a lot of growth, and I am getting more and more comfortable in this job, and I can basically complete all the work well. I feel a lot of happiness and warmth for this year's growth.

I. Completion of work

During this year, my leaders helped me grow a lot, and my personal efforts and work promotion also made my life very simple and happy. With my unremitting efforts, I have basically completed the work entrusted to me by the leaders, and my usual work is also conscientious. Especially after encountering difficulties, we have been constantly thinking, constantly learning, and breaking through with personal efforts in order to truly understand and do well. From the overall situation of my work, it is very good, but from the details, I really need to exercise and grow in many aspects.

Second, the improvement of personal ability.

The most important thing in my job is my personal ability, so in the process of my work, I also try my best to do my job well. I hope I can make more changes through continuous practice, hard work and dedication, so that I can have more growth in my work. From the beginning of my work, I have been constantly improving my personal ability, maintaining a learning attitude in my work, so that I can grow up in my work with a serious learning attitude and make more efforts and struggles for my life. Of course, from this year's work, I did get some growth, and the work I finished was getting more and more progress, which inspired me to continue to struggle and work hard for my life and future.

Three. Plans for next year

The work that has been completed is a thing of the past, so I should think about the next stage of my life, and I have grown up slowly with unremitting efforts, and I have more insights and gains from life. Of course, I will make myself better in the new year. I will improve my work skills and strive to really complete all the work I am responsible for. In addition, I need to adjust myself in my own personality and better integrate into the collective, so that the work of the whole department will be better, so that I can really find the direction of struggle in this job and promote my better development. I am sure that I can work harder in the struggle of life and make myself better.

In the new year's life, I will redouble my efforts to grow up, in order to make my life more human. Facing the new life, I will make personal efforts to promote my better development. Please ask the leaders to see my changes.

4. Personal annual work summary of employees

The busy 20XX year is coming to an end. Looking back on the work of the past year, I am deeply touched. Over the past year, with the care and support of leaders at all levels in the company and the efforts of all the staff in the service center, I have gradually matured in the process of discovery, solution and summary, and achieved necessary results.

First, improve service quality and standardize butler service.

Since the launch of "One-on-One Butler Service" in March 20xx and 2009, no matter what problems we encounter in our daily work, we can do it without shirking. Whether it belongs to this position or not, we must follow up and implement it, ensure the continuity of all the work of the company, make the work in a benign state, and greatly improve our work efficiency and service quality. According to the records and statistics, while implementing the "one-on-one butler service", I also participated in various trainings organized by the company. Mainly for customer ambassador service standards, food delivery service standard terminology, manners and etiquette, manners and manners, seeing off guests, answering etiquette, manners and behaviors, etc. After the training, conduct on-site simulation and daily inspection such as "smile, greeting and standardization". We rewarded and punished according to the usual results until the end of the month, which greatly improved my service level and was recognized by the owners.

Two, standardize the service process, property management towards specialization.

With the promulgation and implementation of the new Property Management Regulations and the improvement of other relevant laws and regulations, people have higher and higher requirements for property management companies. Property management is no longer satisfied with the status quo of walking on the edge, but moving towards specialization, proceduralization and standardization. In the daily management of the community, strict checks and inspections were carried out, and it was found that there were illegal operations and decoration in the community. From the perspective of management services, we gave good advice, stopped it in time and gave reasonable suggestions, and communicated with relevant departments of the company, and formulated corresponding rectification measures, such as building a Buddhist temple privately and building a sun room on the terrace. Once found, we immediately issued a rectification notice to make it immediately rectified.

Third, strengthen training and improve business level.

Professional knowledge is very important for property management personnel. Lack of practical experience. The market environment is gradually formed and it will take a long time to get on the right track. These objective conditions determine that our employees need to keep learning the laws, regulations and trends of this industry, which is very beneficial to do our work well.

Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. The main information of our training is as follows:

(1) Conduct etiquette training and standardize gfd.

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet, which not only enhances the image of customer service, but also enhances the image of the whole property management company to a certain extent, highlighting the service nature of the property management company.

(2) Do a good job in professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly combined with "Suzhou Residential Property Management Regulations", "Suzhou Industrial Park Residential Property Management Measures", "Residential Interior Decoration Management Measures" and other laws and regulations and related legal knowledge, the problems encountered in practice are solved legally, and it is clear that property management is not always guaranteed, nor is the property management company responsible for everything. The company also selected some classic cases for discussion, analysis and research. We need to constantly learn and accumulate experience in our work.

20xx will be a brand-new year. With the continuous improvement of our service quality and the increase of community owners, the property will move towards higher and stronger goals, and all staff of customer service will, as always, adhere to high work enthusiasm and greet the new year with more full spirit. * * * Strive to write a brand-new and brilliant page for the Yiting Service Center of Vanke Property Company!

In 20xx, our work plan is:

1. Follow up the situation reflected by the owner in the 20xx annual satisfaction survey to improve the occupancy rate of 20xx.

2. Continue to standardize the work processes and earnestly implement the post responsibilities of each post.

3. Implement the Service Specification for Customer Ambassadors, Terms and Conditions of Service Specification for Delivery Reception Personnel, gfd, speaking etiquette, sending off guests, answering and behavior etiquette, and improve the quality and service level of employees.

4, fully cooperate with all departments to do a good job of housing delivery.

5, do a good job of decoration inspection, reasonable arrangement of relevant personnel inspection, timely detection, timely treatment.

5. Personal annual work summary of employees

Time flies, the sun and the moon fly like a shuttle, and 20xx rushes by. Over the past year, under the careful training and guidance of the leaders of the unit, I have made great progress and gains in thinking, technology and daily work through my own continuous efforts, but there are still many shortcomings. Looking back on the past year, the work is summarized as follows:

First, ideologically

Through the careful training and patient teaching of leaders at all levels, I have mastered professional knowledge more comprehensively, enhanced my safety awareness and strengthened the cultivation of my own ability; Support the company's principles and policies, consciously abide by various rules and regulations, concentrate on learning technology, and strive to do my job better.

Second, at work.

After three months' internship and one year's internship, I participated in "shandong aluminum industry Project" and "Hengshui Waste Incineration Flue Gas Purification Treatment Project". The principle I follow in my daily work is: Don't wait for tomorrow for what I do today, and don't wait for others for what I do. Actively complete technical disclosure and on-site coordination. At the same time, I often participate in the construction process, learn and solve problems in practice, and truly combine theory with practice. During the construction of waste incineration flue gas purification treatment project in Hengshui City, under the careful arrangement and guidance of Manager Gao and Manager Zhang, and under the personal supervision of Manager Wang, the project has basically ended. With the beginning and end of the project, I have gained a lot of valuable experience here and improved my ability to deal with problems and operate the project on the spot. In addition, on the basis of predecessors' work experience, I applied the method of combining engineering-related drawing software with theoretical data to the calculation of engineering quantity and the review of drawings, which not only improved the accuracy of data, but also improved the efficiency of data verification.

Third, there are shortcomings.

Over the past year, with the care and support of leading comrades, this work has also achieved certain results, but there are still many gaps from the requirements of leading comrades.

1. Due to the requirements of on-site work, the daily working hours were not arranged, resulting in frequent "burning the midnight oil".

2. The comprehensive consideration of problems needs to be further improved.

3. There is not enough communication with the leaders at work, and sometimes I just bury my head in the cart.

Fourth, the future work ideas

1, arrange the work as a whole, understand the priorities of the work, and make work records.

2. Learn to use your head, think actively, fully consider problems, and constantly explore working methods and ideas.

3. Actively communicate with leaders, report problems and thoughts in work in time, and hope that leaders can criticize and correct my shortcomings in time to make my work more perfect.

20xx is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year, forge ahead, strive for progress, keep pace with the times and strive for greater progress and achievements. Do a good job in the new year, make further progress on the basis of existing work and contribute to the development of the company.

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