What is the process of the hotel golden key exam? What are the requirements?

First, the golden key examination procedures:

1. Personal application form of Golden Key Member (fill in the "Golden Key International Concierge Member Evaluation Form" in both Chinese and English)

2. Preliminary review of the regional executive committee (there is no direct express headquarters of the regional executive committee)

3. Express delivery of the original to the headquarters-

4. The qualification examination and confirmation of the applicant by the headquarters.

5. Organize unified assessment during the annual meeting.

6, cloth promoted to the list of members of the international protocol department.

7. Issue badges to international members at the annual meeting.

Second, the basic conditions:

1. High-end service enterprises such as four-star hotels or high-end properties, employees with high school education or above.

2. Have more than five years working experience in hotels or high-end properties, and must work continuously in the front office or customer service department for three years, and have certain work performance.

3. Participants need to prepare the recommendation letter and work certificate of the general manager of the enterprise.

4. After passing the training, the trainees will receive the "Golden Key Training Course Qualification Certificate" issued by the China Headquarters of the International Golden Key Organization.

5.？ Students who have obtained the "Golden Key Training Course Qualification Certificate" can apply for membership if they meet the basic requirements for membership. After passing the examination, he will become a formal golden key member after attending the emblem award ceremony.

Extended data:

99 golden key service details reflect the ultimate intention

Golden key is good at discovering the potential needs of guests. By listening, watching, asking and checking, Golden Key "uses" the discovered opportunities in action and makes guests feel "satisfied and surprised" everywhere.

Whether it's the golden key of the hotel or all kinds of high-end service industry personnel, they hope to continuously improve customer satisfaction. I hope the following 99 golden key service details can be used for your reference:

1. If the guest coughs, provide ginger soup service or cold granules.

2, the guest toothache, gargling with monosodium glutamate water is a coup (including 1 min).

3, the guest has a stomachache, millet porridge soothes the nerves and nourishes the stomach, and raw peanuts are also effective.

4. The guest has a headache and provides painkillers.

5, the guest back pain, provide backrest, bed quilt.

These 99 items are only a small part of the golden key service. If the service staff can remember the golden key concept: "benefit others first, then benefit themselves" and use the methodology of "extreme care and satisfaction with surprises", they can finally "find a rich life in the surprises of guests!" .

China golden key official website -99 golden key service details reflect the ultimate intention.