Year-end personal work summary

It is a written material that reviews, analyzes and objectively evaluates the work, research or thoughts of a certain period in the past. It can help us sum up our past thoughts and carry forward our achievements. Let's finish the summary carefully. How should I write a summary? The following is a four-point summary of my personal work at the end of the year for your reference only. Welcome to reading.

Year-end personal work summary article 1 I have been engaged in feed sales in our company since this year 10. With the leadership and help of the company's business leaders and the full assistance of my colleagues, I am based on my own work, conscientious and hard-working. Now I will summarize my experience and feelings in sales work as follows:

First, earnestly implement the post responsibilities and earnestly perform their duties.

As a salesperson, my job responsibilities are:

1, do everything possible to complete the regional sales task;

2. Strive to complete the requirements in the sales management measures; Responsible for strictly implementing the product delivery procedures;

4. Actively and extensively collect market information and report to leaders in time;

5. Strictly abide by the company's rules and regulations;

6. Have a high degree of professionalism and a high sense of ownership;

7, complete other work assigned by the leadership.

Job responsibilities are the requirements of employees' work, and also the standard to measure the quality of employees' work. Since I have been engaged in business work, I have always taken the post responsibility as the standard of action, started from bit by bit in my work, and strictly demanded my behavior according to the terms in my duties. Over the past year, in my business work, I can start with product knowledge, carefully analyze market information while understanding technical knowledge, and make marketing plans in time. Secondly, I often communicate frequently with sales staff in other regions to analyze market conditions. In my daily work, after receiving the task assigned by the leader, I actively set out to finish the task on time on the premise of ensuring the quality of work.

In a word, the practice these days has proved that a salesman's business skills and performance are very important, which is the standard to test a salesman's work gains and losses. When selling in xx and xx markets, due to lack of business knowledge, low business skills, rapid market changes and poor performance.

Two, a clear task, proactive, and strive to complete the quality and quantity on time.

At work, I have always known that only the superior-subordinate relationship, both internal and external alike. I must not be careless or negligent in the work arranged by the leaders. When accepting the task, on the one hand, I should actively understand the intention of the leader and the standards and requirements that need to be met, and strive to complete it ahead of time within the required time limit, on the other hand, I should also actively consider and supplement it.

Third, correctly handle customer complaints and solve them properly in time.

Sales is a long-term, step-by-step work, and product defects are common, so salespeople should treat customer complaints correctly, treat them as equally important or even worse than product sales, and handle them carefully. In the process of product sales, I strictly follow the sales and service commitments made by the company. When I receive a customer complaint, I must first make a record of the customer complaint and make a verbal commitment. Secondly, I should report to the leaders and relevant departments in time. After receiving the instructions from the leader, I will work with the staff of relevant departments to formulate a response plan, and at the same time, I will communicate with customers in time to make them satisfied with the treatment plan.

Fourth, seriously study our products and related product knowledge, and determine the available product varieties according to customer needs.

Familiarity with product knowledge is the premise of good sales. I also pay attention to the study of product knowledge in the process of sales. I can basically answer questions about the use, performance and parameters of the products produced by the company, and I can basically master the use and usage of some related products.

Summing up the previous work, there are still many problems and shortcomings in my own work, and I need to learn from other salesmen and peers in working methods and skills. In X, I plan to learn from each other on the basis of my work gains and losses last month, focusing on the following aspects.

(1) According to the regional sales situation and market changes in X month, I plan to focus my work on xx area. First, I mainly do a good job of self-purchasing users in various pig farms, and choose several pig farms with large consumption and good economic conditions as the focus.

(2) Visit pig farms that have never been to, expand the market and increase sales letters.

(3) While doing a good job, I plan to improve my theoretical knowledge by learning business knowledge, skills and actual sales, and strive to continuously improve my comprehensive quality, so as to lay a human resource foundation for the further development of the enterprise.

(4) In order to ensure the completion of the sales task in X month, I usually actively collect information and summarize it in time, and strive to open up new markets to expand the market share of products.

(5) The target quantity is 10 ton.

As we all know, sales work is the core of any feed enterprise, and the work of other departments of the company is centered on sales. Therefore, as a salesperson, the responsibility is more important than Mount Tai.

In this year, I know that my duty is to do my duty for the company and serve customers intimately. The system formulated by the company can be well observed and implemented, and can work actively. At the same time, you can strengthen your own study, constantly improve your business knowledge and work ability, abide by the law and do nothing that harms the interests of the company!

Generally speaking, I have made great progress this year. Whether it is negotiation with old customers or contact with new customers, it is step by step.

Market resources are the basis of our survival and development, but they are limited. After investigation and analysis, it is found that not all regions can develop rapidly and need to develop in a planned and step-by-step manner. Which customers need to be developed in time, which customers can't start temporarily, which customers need complementary linkage, which can't be achieved by imagination alone, and the objective economic laws can't be violated. Even when a customer should adopt what kind of strategy, when should he pay a return visit, and when should he contact in person or by telephone, all these are issues that need to be considered. Blind, unplanned and repeated visits may lead to vicious rebellion of customer resources, and even cause chain negative effects.

My strong sense of responsibility forces me to constantly reflect on the necessity of adopting scientific and effective marketing ideas. Everyone knows that the straight line between two points is the shortest, so I will analyze which are customers and which are customers. While ensuring that the products can be bought by end customers, we should also ensure that the products can be sold, that is, "customer-oriented" promotion, store sales and marketing should be carried out in a planned and multi-level manner.

The market is the worst coach, and the game has already started before warming up; The market is also the best coach, who can teach us skills and development opportunities without practice. What matters is whether market participants have a long-term vision and whether their character can stand the test.

After a year's hard work, the sales task assigned by the company was exceeded.

Annual sales: xxx tons of chicken feed, xxx tons of pig feed and xxx tons of miscellaneous materials.

These achievements are inseparable from the attention and support of the leaders, and also permeated with my blood and sweat, which laid a good foundation for achieving better sales performance in 20___.

Although I have achieved good results in 20___ years, it only shows that I will work harder in the past and in the new year, and with the care of my leaders and the help of my colleagues, by going up one flight of stairs will achieve more brilliant results on the basis of 20___ years!

At the end of the year, the busy year is coming to an end, and new challenges are just around the corner. Looking back, in the big family of xx supermarket, I got more exercise, learned more knowledge, made more friends and accumulated more experience. Of course, I found my own shortcomings through many profound lessons. This year is a whole year, and my growth comes from the big family of supermarkets. It is my bounden duty to do my best for the better development of the supermarket next year. I summarize my work in 20xx as follows:

First, actively learn business knowledge.

After this year's job transfer, I became more familiar with the function and price of each commodity in department stores, and took the initiative to ask the manager and team leader to improve my business ability and do a better job. At the same time, seriously participate in the training organized by the supermarket, get a deep understanding, and truly digest and apply the required knowledge to the work.

Second, correct attitude, work hard and do a good job actively.

When I first transferred to the daily chemical group this year, everything was new and strange to me. A lot of things need to be taught by old employees, and I think there is too much to learn. So I carefully observe what they do and study patiently, from the display of goods to the replenishment of out-of-stock goods; From commodity promotion to new product development ... learn bit by bit and remember bit by bit. After more than half a year's work, I got exercise, and my daily work became more and more handy.

My work is really successful in details, so I must be careful. So I carefully understand the function and price of each product, check the production date of the product at any time, know the market information of similar products in time, and report to the leader ... I always insist that what I do must be done well. I am passionate about my work, caring for my colleagues, infecting people around me with positive actions and driving people around me. This is what I felt in xx supermarket, and I hope I can do it seriously. In daily work, I am serious and responsible for my work, have a correct attitude, be proactive, do more things, talk less and do more, do what I say, be enthusiastic and positive to my customers, and be rigorous and meticulous to my work team. Actively be good at communication and coordination with colleagues, handle the relationship with colleagues, unite and cooperate, and jointly complete various tasks. Pay attention to your own shortcomings in your work and actively correct them.

Third, seriously participate in various activities organized by supermarkets.

The supermarket is busy and the task is heavy. I worked hard to overcome all kinds of difficulties, coordinated my time, and actively participated in various activities such as knowledge contests and dance competitions, and achieved good results in all activities.

Four, 20xx years of work will further strengthen and improve their work, and better complete their work.

1, strictly abide by the supermarket management system.

Don't be late, don't leave early, don't be absent from work, be full of energy, stand upright, behave generously, wear service badges as required, strictly abide by the management system, and work hard actively.

2, to further correct the work attitude, conscientiously complete the job.

In the work, I can obey the arrangement of the manager and the team leader, don't talk about objective conditions, don't drag my feet, and communicate with the leaders in time if there are problems. Respect comrades, be helpful, and strive to create a harmonious working environment. All work can focus on the overall situation and overall interests, resolutely implement the principle that individual interests are subordinate to collective interests, and work hard.

3. Strive to improve business capabilities.

Further actively participate in the training organized by the supermarket, study hard, carefully understand the function and price of each commodity, be more familiar with the products and improve the service quality. I don't know how to ask the manager and the team leader, and strive to improve my business ability and do my work better.

4. unite colleagues and help each other.

I always insist that when I do something, I will do it well. I am passionate about my work and care about my colleagues. Supermarket is a big family. I want to take the initiative to deal with colleagues, infect people around me with positive actions, drive people around me, do a good job together, and make due contributions to the development of xx supermarket!

Year-end personal work summary 3 I began to participate in the "Master Studio of Primary School Music Zhu xx" in xx, and have been studying for one semester. I'm really lucky to have this opportunity. Since Mr. Zhu gave me this unexpected learning opportunity, I secretly made up my mind to study hard and improve myself as soon as possible. However, after studying in the studio this semester, my gains far exceeded my initial expectations. Not only did I learn a wealth of knowledge, but I also developed and enriched my major in theory and enhanced my self-confidence in my work. I sincerely thank Mr. Zhu and all the members of the studio. Under the guidance of Teacher Zhu, we help each other, discuss each other, promote each other and improve together. Looking back on a semester's work is still fresh in my memory, so let's sum it up now.

First of all, update the educational concept and improve the teaching quality.

After the establishment of the studio, we made a brief introduction to our personal situation. Teacher Zhu selected highly targeted and effective educational and teaching theoretical books and professional theoretical knowledge for us, so that we can continuously strengthen theoretical study. At the same time, after I finished my teaching, I spent time reading extensively, learning to read professional teaching newspapers and magazines, and getting the most advanced teaching ideas and cutting-edge information from them. Through many theoretical studies, I understand the importance of promoting teaching and research through scientific research, update the teaching concept, improve the teaching quality and improve my teaching level.

Second, pay attention to classroom practice and improve teaching ability.

In the study of the famous teacher's studio, I have been thinking about my education and teaching work all the time in combination with my daily teaching work, and reflecting on my teaching philosophy and teaching behavior against the theory.

On Monday this year, I attended two municipal public classes, one was Gong and Drum Song, an open class for continuing education and training of music teachers in primary schools in liyang city, and the other was Song of the Shepherd, which was well received by teachers.

In addition, I also listened to some open classes of studio leaders and colleagues. After class, everyone discussed enthusiastically and expressed their opinions, which really benefited a lot.

Third, the harvest and regret

Since the first semester, with the help and guidance of Mr. Zhu and student teachers, I have really made great progress. Constantly apply what you have learned in the famous teacher's studio to practice, and achieve certain teaching results. School leaders and teachers also felt deeply after listening to my class.

In addition, I also actively write papers, and actively contribute and publish. My thesis "Injecting new ideas and rejuvenating new vitality" was published in the New Curriculum in June of xx.

In addition, this year's student-level competition I coached also won many awards, such as: the campus short play "Save Yourself and Protect Yourself" won the second prize in Changzhou, and the flute solo "Tianlu" and guzheng solo "Liuyang River" won the third prize in xx.

But one semester's study also made me realize that there are still many problems that I haven't thought about before or have not thought deeply, which need further study. There are many things I neglected before, but now I find them worthy of attention; There are many fields that I used to flinch from, but now it seems that I can get involved. I know that I am still far from the training goal of the real famous teacher studio, and I still have many shortcomings. Therefore, I am determined to "study hard, work hard and learn from facts" in my future work and study. I will strive for perfection in my daily study and work, constantly reflect, squeeze time to read professional books, strive to improve my working ability and practical level, and live up to the trust of my mentor and colleagues.

Year-end personal work summary 4 I. Main work performance

The work is mainly manifested in paying close attention to the change of ideas and enhancing service awareness. Henan Coal Chemical Company has been established for more than two years. Under the correct leadership of large groups and the careful guidance of Coking Coal Company to change their concepts and enhance their service awareness, the logistics cadres and workers of Xindong Company further emancipated their minds, changed their concepts, raised their awareness, loved large groups and served three-level projects, and their work style changed obviously, forming a good atmosphere of doing things with heart and pursuing Excellence. We define our duty as "service" and plan and carry out all kinds of work with service as the purpose. We grasp the fundamentals of management, make clear the direction of innovation, adhere to the pragmatic style, change passive service into active service, and constantly improve service capacity and level. The restaurant strives to overcome difficulties and improve employee satisfaction. Restaurant work has always been one of the difficulties in logistics work, especially xx restaurant trying to overcome difficulties and improve employee satisfaction. Prices have risen rapidly in recent years, which has caused great difficulties for the operation of restaurants. In view of the actual situation of high prices, the staff canteen has taken measures such as tapping the potential to reduce consumption and unified procurement, which has ensured the stability of the quantity and quality of meals and overcome many difficulties brought about by rising prices. The restaurant also collects information about employees' satisfaction with eating through various channels, and adjusts dishes according to employees' satisfaction to ensure that the food meets the tastes of most employees as much as possible. At the same time, we should conscientiously study and implement the Food Safety Law, strengthen internal management, apply for employment certificates and health certificates, improve the hygiene system and operation system, strengthen tableware disinfection and canteen hygiene, and ensure the food hygiene and safety of employees. "Safety is the most important thing in employee apartments", and employee apartments are always working. Strengthen safety inspection and eliminate potential safety hazards in time. Strengthen safety inspection and eliminate potential safety hazards in time. Check the safety first, patrol the apartment building every day, and strictly investigate the behavior of employees using high-power electrical appliances and leaving them on when going out; At the same time, strengthen the safety management of entering and leaving the dormitory, register visitors, make rounds every night 1 1, and register accommodation personnel to ensure the safe operation of the apartment. At ordinary times, managers enter the dormitory to have heart-to-heart talks with employees, grasp the ideological trends of employees anytime and anywhere, find problems in time and solve them. Do a good job in cleaning the daily environment and optimize the working and living environment of employees. Do a good job in cleaning the daily environment and optimize the working and living environment of employees. This year, the logistics department leveled the exposed ground of the back square of the company many times, and the ground hardening project of the back square is being implemented steadily. On weekdays, the property center completes the daily cleaning and greening work of the company's compound, strengthens the greening maintenance, strictly controls the breeding of pests and diseases, and completes more than 200 sporadic civil works, such as plastering kerbs, mending granite bricks, removing flower ponds and dead trees in time, etc., which have been well received by relevant departments in the evaluation of advanced health units in provinces and cities this year. The service of the property center is warm and thoughtful, and a patrol mechanism and a 24-hour duty system are established to complete all kinds of maintenance and renovation work with good quality and quantity. Repair more than 30 street lamps; Replace the damaged street lamp buried cable for 60 meters.

Second, the existing problems

In the work of xx years, the logistics department has basically completed the task of logistics support, fulfilled the corresponding functions, and strengthened and promoted some internal management work through hard work. However, the problems and shortcomings exposed in the work can not be ignored and need to be further improved and perfected in the future work. Incomplete implementation of the work leads to defects in the work. Work follow-up is still not enough, and employees' acceptance of work and the implementation of leadership safety work are not thorough, leading to mistakes in work. The work arrangement is not clear, and occasionally the work requirements are conveyed, but problems can still be found in the spot check.

After the formation of the daily management system, the implementation is not thorough enough. The implementation of employees' work also depends on the inspection and supervision of superiors, which leads to the incomplete implementation of the daily management system after its formation. Now the problem has arisen.

Continue to deepen the implementation of "environment is productivity". Strengthen environmental sanitation management, combine management with sweeping, give priority to management, and continue to deepen the implementation of "environment is productivity". Promote the steady improvement of environmental work, pay attention to the concept of humanized service promotion, and constantly improve the implementation details and processes with high-level positioning and high standards.

Strengthen the concept of humanized service management. Firmly establish the management concept of "people-oriented, scientific management, high-quality service and enhanced humanized service" among the cadres and workers. With the concept of "strong concept guarantee", the system of precise mobilization, quick action and quick response should be achieved, the quality training of electricians should be strengthened, the overall quality of the team should be improved, strict management and meticulous implementation should be achieved, and humanized service should run through every user of the three-level project.

Strengthen the ideological education of employees. Organize employees to study relevant management concepts, job responsibilities and relevant business knowledge of coal chemical industry group on a regular basis, and strengthen employees' ideological education. Knowledge, pay attention to the combination with paramilitary and refined management knowledge, strive to let every employee know and know, and constantly improve ideological awareness and service quality.

Strengthen energy-saving work. Conscientiously implement the spirit of the energy-saving work document, and save electricity, water and strengthen energy for the current special property management center of the logistics department. Take concrete measures to save steam and office supplies, and carefully organize and implement them to form a good atmosphere of "everyone saves, saves at all times, and saves everything". Strengthen employee safety training. In the future work, we should strengthen the safety training of employees, constantly improve the safety management system, and ensure that the safety training of employees is strengthened.

Improve service, management and efficiency, and promote the continuous improvement of logistics management and service quality.