How to write the personal work plan of the property front desk?

1. How to write the personal work plan for the property front desk 2022?

I. Advisory services

1. When you meet a guest or leader, stop working immediately and stand and smile.

2. Ask customers' needs, listen to customers' questions, and provide customers with correct information according to what they know.

3. Enthusiastically and patiently guide the visiting customers to ask for directions, and indicate the location, floor and walking route.

4. Strictly keep customer secrets, and do not provide internal management information of the property/customer.

5. When serving guests, keep the correct sitting posture, standing posture or walking posture. Keep your posture straight and natural, walk lightly and steadily, and use polite language.

6. When serving guests, smile within three meters and listen to the greeting within one meter.

7. When communicating with people, you can't look around or look at each other for too long. When you say goodbye or shake hands, you should look at each other.

Second, answer the phone

1. Answer telephone inquiries and leave a message. In case of unknown telephone inquiries, politely refuse to answer.

2. When the receptionist receives a telephone message, accurately record the name, contact number, reason and other matters of the receiver, and forward them to the parties in time.

Pick up the phone within three rings. Be careful when connecting or hanging up the phone. In Mandarin, speak clearly, speak slowly on the phone, and have a kind and soft tone. When answering the phone, let the other person feel kind and in a good state of mind, not lazy.

4, fill in the record, the handwriting should be clear, the content should be detailed, work tasks, work content and quality requirements,

Third, reception services.

1, warmly receive company visitors and conference staff, and do a good job in conference service.

2, responsible for the registration of foreign personnel.

3. Responsible for handling the borrowed items.

4. Receive the sales staff, don't push the sales staff, and hand over the complete collection and preservation of sales materials to the foreman.

5, take the initiative to signal, graceful posture, gestures in line with etiquette.

6. Carefully check the validity of the documents of outsourcing personnel and borrowing personnel.

7. Pay attention to the use of polite expressions in guest service. Do it three times: welcome, question and answer, walk and send.

8, in the process of service, shall not be rude to the guests, shall not be ignored to the guests. When guests have questions, be patient and don't argue with them. When dealing with difficulties, you should report to your superiors in time.

Fourth, the copywriting work

1, responsible for printing and copying documents in the designated area, and must carefully check the accuracy of the manuscript to ensure that there are no errors.

2, official document printing should be carefully proofread, no typos, word leakage phenomenon, punctuation is correct. Carefully proofread the manuscript before submitting it, and report it only after it is accurate.

3. Save paper, meet the requirements of document copying control, and make a good copy record.

Verb (abbreviation for verb) mail classification

1, responsible for the secondary sorting of mail and newspapers in the customer area, and timely and meticulous delivery of mail and newspapers to customers.

2. Mail should be delivered in time, and there should be no deduction, wrong delivery or late discovery. Meet the sorting and sending requirements of mail and newspapers.

2. How to write the personal work plan of the property front desk in 2022?

1, strictly abide by the Company's Professional Code and various management rules and regulations.

2. Enter the application process of the owner, motor vehicle pass, bus pass and encrypted channel, and answer the relevant questions raised by the owner.

3. Handle decoration formalities for customers, handle temporary passes for decoration personnel, issue decoration management regulations to customers, and answer related decoration questions at the same time, and ask maintenance service personnel to approve decoration applications and refund after decoration.

4. Handle telephone installation procedures and various telephone services on behalf of customers.

5. Handle dog-raising license and temporary residence permit for customers.

6. Subscribe to newspapers and magazines on behalf of customers, and be responsible for receiving and distributing newspapers, magazines and letters.

7. Rent out houses for customers and rent out vacant houses for developers.

8. Be responsible for printing, distributing and archiving the notices to customers.

9. At the request of customers, issue relevant certificates for customers in accordance with relevant regulations.

10, carefully complete the daily work record as required.

1 1. Answer all kinds of questions and inquiries raised by customers at any time and report to the department manager in time.

12. Complete other tasks assigned by department managers and company leaders.

3. How to write the personal work plan of the property front desk in 2022?

Now, the new year is here! In order to actively explore their own abilities and innovate their own work in this year's work. I learned from last year's experience and reflection, and made the following plans for this year's work tasks:

I. Ideological aspects of work

Through past experience, I deeply realized the importance of thought to our work. Since you are ready to improve yourself at work, it is essential to improve your thinking!

First of all, I want to improve my ideological understanding. As the customer service of xx Property, we must first recognize our own position! As the front desk customer service of xx Company, the customer I want to face is the owner, and as a service person, I should be more enthusiastic and cordial when facing the owner.

Secondly, we should further improve our mentality and learn to adjust our state at work. Learn how to keep a positive and enthusiastic working attitude at all times, better face your own work and better serve the owners.

Second, service ability.

1. Strengthen self-management, strictly abide by the service regulations at work, and actively do your own service.

2. Learn to observe that there must be something wrong when the owner comes to the property, so judge the seriousness of the matter according to the owner's situation and put yourself in the owner's shoes to help the owner solve the problem.

3. The service should be warm and thoughtful. Even if the host hasn't come to the front desk yet, let the host feel that he has been paid attention to and be ready for service at any time.

Third, work.

1. Improve your concentration, listen carefully to the host's questions, determine the host's questions, and give correct answers and help.

2. Do a good job of interaction. Most of the owners who come to our front desk are old faces. When the service is free, you can properly answer the customer's words or say hello, and get on well with the owner to facilitate future work.

3. Do a good job of return visit. There used to be a lot of work, but it ended because I couldn't contact the owner. But in the future, I will make a more rigorous return visit to ensure that I can return to the owner after work to understand the owner's satisfaction and improve our work.

In a blink of an eye, a year will begin. In the new year, I will also improve myself with a brand-new attitude and requirements, so that I can be better in my future work!

4. How to write the personal work plan of the property front desk in 2022?

The first is to fully implement standardized management.

Revise the work manuals of all departments on the original basis, standardize the work flow, strictly follow the work system, strengthen the implementation of the system, and make the management work evidence-based. And standardize management, improve all kinds of files, focus on standardized form records, so as to be comprehensive, detailed and well documented.

Two, the implementation of performance appraisal, improve service quality.

On the basis of performance appraisal indicators, the target management responsibility system is implemented, and the responsibilities at all levels are clearly defined, and the responsibility lies with people. Through inspection and assessment, we can truly reward the diligent and punish the lazy, so as to improve the enthusiasm of employees and promote the effective completion of the work.

Third, strengthen the training and assessment system.

According to the company's training policy, make a training plan to improve service awareness and business level. Carry out post quality education in a targeted manner, and promote the improvement of employees' comprehensive quality such as love and dedication to their posts and service awareness. We will strengthen the training of employees from the aspects of service consciousness, etiquette, business knowledge, coping ability, communication ability and self-discipline ability, and check and implement it in practical work, so as to improve the management service level and service quality, improve the overall quality of employees and reserve human resources for the company's development.

Fourth, establish a strict security system in combination with the actual situation of the community.

Starting from the system norms, the responsibility lies with people, and the supervision and implementation are standardized. Combined with performance appraisal, strengthen team building, increase the publicity of residents' safety knowledge, and open up the situation of joint defense.

Five, improve daily management, carry out convenience work, improve household satisfaction.

Standardize daily work management by system, improve the maintenance of residential buildings, fire protection and public facilities and equipment, satisfy residents, vigorously carry out paid services such as housekeeping, garden maintenance and water and electricity maintenance, and provide quality services for owners.

Six, according to the company's annual master plan, to carry out community cultural activities, to create a harmonious community.

According to the annual work plan, the focus of the recent work is:

1. According to the equipment/facility standard management system, elevator safety management procedures, management system and other system specifications issued by the operation center, it will be strictly implemented, rectified and improved item by item, and put in place according to the implementation date.

2, according to the performance appraisal system in the daily work assessment standards to organize staff training and learning, clear job requirements.

3. Draw up a feasible scheme for charging temporary parking of vehicles.

4. Cooperate with the development of community cultural activities such as the warm community life silhouette of the operation center, and organize relevant departments to make preparations.

5, according to the department plan to complete the training work of the month.

In the year of 20XX, Yuyuan District will take a pragmatic working attitude, take the company's overall working policy as the guide, complete all work tasks and assessment indicators with good quality and quantity, and achieve good results in the year of improving service quality.

Previous Page 1 2 Next Page