107 professor of Zhejiang university jointly sued Hangzhou Electric Power Co., Ltd. headed by Zheng Qiang. What was the result?

As a result, under the auspices of the Hangzhou Commission for Discipline Inspection, Sun Zhihua, deputy director of Hangzhou Telecommunications Bureau, led several middle-level cadres on the one hand, and Zheng Qiang and others 12, a professor of Zhejiang University on the other. The dialogue for more than two hours failed to understand the core issues.

What happened:

The Report of Hangzhou Telephone Charges Seriously Infringed on Consumers' Interests, written by Professor Zhejiang University 107, exposed the "corruption" of Hangzhou Telecommunication Bureau in charging "ringing fees" for long-distance calls. The so-called "ultra-short long-distance call" means that the call time is less than 10 second, which is equivalent to the other party only saying "hello" and then hanging up. For example, from 05: 08: 28 to 05: 08: 40 on February/KOOC-0/4 last year, the same called number was charged five times, each call lasted 2-3 seconds, and the charge was/KOOC-0/.2 yuan. This is a call to Xi 'an. Dialed five times, only ringing, not calling. In fact, Hangzhou Telecommunications Bureau charged her 7.5 yuan's "ringing fee".

In the face of the detailed list of long-distance charges provided by the professor, the Telecommunications Bureau admitted that there were ultra-short-time charges, but it was normal. The reason for this phenomenon is that the terminal of the called phone has accessories, such as fax machine and recording equipment. A communication loop can be formed when the calling user is not very clear. Although the caller didn't speak, the phone was indeed connected and the charging system began to charge. The telecommunications bureau denied that it had charged a "ringing fee" and that there was something wrong with the billing system completed by the computer.

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Event impact:

After the contents of the conversation between Zhejiang University professor and Hangzhou Telecommunications Bureau were disclosed by the media, it caused great repercussions in the society, and "ringing fee" became the central topic of Hangzhou residents' street talk in recent days. Some citizens reported to the media that they also found the phenomenon of ultra-short telephone charges, echoing the professor's doubts.

According to the report of Hangzhou Metropolitan Express, Ms. Zheng, who works in a power plant, said, "My family situation is exactly the same as that of a professor. If you check the bill, you have recorded four long-distance calls 1 minute, and you don't know what's going on? " A shopkeeper in wang xing reported that his shop had a public telephone, and the customer made a long-distance call, but it was obviously not connected, but the meter had started to jump, and almost lost more than 300 yuan a month.

According to Zhejiang Youth Daily, a citizen named Zhang Yang told this newspaper that in July last year, he went to Hangzhou Telecommunications Bureau to ask for a list of long-distance telephone charges. To his surprise, there are two phones with the same number. The first time is 1 minute 49 seconds, but only once every 1 second, and the other time is 65438+. He was sure that he only called once, but he was charged twice. Besides, it's hard to understand that you call the same phone twice every 1 second. He asked Hangzhou Telecommunications Bureau for an explanation. The answer is that the called terminal receives a fax machine or a message phone.

Zhang Yang said that the called party called a friend's house, and there was no such thing. After more than two months' negotiation, the Telecommunications Bureau finally admitted that there might be a problem with the billing switch and made up 100 yuan. Zhang Yang thinks: "Professor Zhejiang University speaks from the standpoint of consumers. If this matter finally has a satisfactory result, it will be good for everyone. "

References:

People's Daily Online-Zhejiang University Professor Questioned Hangzhou Telecom? How to charge "ringing fee"