Annual Work Summary of Property Customer Service Department

Inadvertently, a piece of work is over. Looking back on this work, theoretical knowledge and professional level have been greatly improved. Sort it out and write a work summary. How to write a work summary to attract more attention? The following is my annual work summary of the property customer service department for reference only. Let's have a look.

Annual Work Summary of Property Customer Service Department 1 I am the customer service supervisor of xx Property Company. My work mainly includes: fixed assets management in the reception hall of xx Club, water bar service management, security and cleaning management, club water and electricity related work management, and other logistics work in the community. Property management is the logistics support system for the normal operation of the whole company. Although the work is complicated, this year's task has been successfully completed with the concerted efforts of my colleague Qi Xin. This year has come to an end. Now I will briefly summarize my work this year.

First, the reception hall asset management

Regularly check the fixed assets within the jurisdiction, and timely contact and repair the faulty hardware facilities. In order to beautify the environment of the hall, this year, floral decorations were specially changed, and sofa cushions and small floor mats were added. Let tourists feel the humanization of the company in a rest.

Second, the water bar service management

In order to improve the service quality of the water bar, the staff of the water bar has also been adjusted this year. Cleanliness is the basic requirement of water bar. Starting from this year, the service personnel in the water bar are required to wear uniforms and keep them clean. The service desk should be cleaned at least three times a day, and the coffee table should be cleaned in time after the guests leave to ensure the cleanliness of the rest area. In order to ensure the service quality of water bar, the management system of water bar is formulated. After this year's adjustment and improvement, * * * successfully received xxx guests this year, and cooperated with the company's publicity and reception work many times.

Third, safety management.

Security work is the fundamental guarantee to ensure the safety of personnel and property in the office area of the company. This year, security guards strictly implemented the safety management system, and no major safety accidents occurred throughout the year, successfully completing the company's security tasks this year. Because the security department is all male colleagues, I have been eager to help my brother departments, move things and actively cooperate with the company's propaganda work. I am also very grateful to them here.

Fourth, cleaning management

Cleaning is the dirtiest and most tiring job in the whole company, in order to provide a comfortable working environment for everyone. Since the beginning of this year, every cleaner has been very diligent and hardworking. In order to make visiting customers leave a better impression on the company, they never complain. Since the beginning of this year, the cleaning work has been strictly required, and every small detail has been done in strict accordance with the "cleaning management system". Through many interviews with cleaning staff, the service awareness of cleaning staff has been improved.

Verb (abbreviation of verb) hydropower management

Hydropower management is the basic requirement of the company's normal office. Since the beginning of this year, due to various objective reasons, the office area has been blacked out many times, which has affected the normal office work. This also requires the company leaders to contact the outside world in time to solve this problem. But usually there are problems with the lamps, switches and other electrical equipment in the office area, so we can replace and repair them at the first time to ensure the normal operation of the electrical equipment in the office area.

In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Annual work summary of property customer service department II. It's been more than two years. The twilight rain changed to cloudy day, and Ryutsuki in Changgou fell silent. Time passed quickly. For xx Property Customer Service Department, 20xx can be said to be a year of continuous development and striving for high-quality service. While constantly improving and perfecting all kinds of work, we have ushered in a brand-new force to join our team, and it is our unremitting pursuit to build a solid and courageous team spirit. In this process, the work of the customer service department has been concerned and strongly supported by the company leaders, and various work systems have been continuously improved and implemented. The concept of "customer first, honesty and trustworthiness, hard work" has been deeply rooted in the hearts of managers and integrated into the daily work and life of every customer service staff. The new year is coming. Looking back on the work of the past year, there are gains and losses.

First, deepen the understanding of the company's various rules and regulations and the post responsibility system of customer service assistants.

On the basis of various rules and regulations preliminarily improved in 20xx. In 20xx years, according to the spirit of the instruction put forward by the leaders, "laying the foundation in one year, stepping up the stairs in two years, and creating excellence in three years", I have been constantly learning and mastering the relevant laws and regulations of property management, service charging standards, and getting familiar with the basic situation of community owners, facilities and equipment. In 20xx, we devoted ourselves wholeheartedly to improving the sense of teamwork, and made continuous progress towards the goal of excellent service under the leadership of the company, which was widely supported, understood and positively praised by the owners.

Second, deeply understand and master the basic situation of the overall project of the park, integrate theory with practice, and actively participate in learning and training.

Since the handover began in xx month of 20xx, the first phase of the overall project of the park has completed xx buildings, including xx households and xx units. The second phase of the project has been completed in xx building, with ***xx households and * * * units. On the whole, the xx building has been taken over and xx households have moved in, among which xx households have conditions to move in and XX households have not. * * * There are xx sets of idle houses, including xx sets of vacant houses, xx sets of model houses, xx sets of project funds, xx offices borrowed by the construction unit, and xx households have the conditions to stay.

Consciously accept the training and assessment of the quality department, master the basic operation process of the customer service department, cultivate a high sense of responsibility and professionalism in the study and work, strive to do the work carefully, actively contact the construction unit to maintain the owner's home, and pay a return visit to the owner in time.

Third, carry out the duties of customer service assistant and complete other tasks assigned by customer service leaders in time.

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2. Be responsible for following up the waterproof maintenance work in the park, check the water leakage on site and make records, notify the construction unit to carry out maintenance and deal with all kinds of water seepage and water leakage, including the maintenance loss and customers who require recovery and compensation, which have been reported to the department manager step by step for proper handling and resolution.

3. Contact the construction unit at any time to repair the civil pipeline within the responsibility area, and the treatment rate is above 98%. The rest are hidden dangers left by the owner in the decoration process, and the owner has done a good job of communication, explanation and treatment.

4. Responsible for handling the problems of guardrail and guardrail glass in the park and following up the maintenance results. We contacted the construction party many times and the maintenance failed. Up to now, there are still xx owners' problems that have not been properly handled.

5. In order to improve innovative and high-quality services and bring more comfortable and warm living environment to the majority of owners, we actively carry out the collection of property service fees in xx residential area in 20xx (the property fee is deducted by default due to the delay in delivery of the property, which is in the settlement period, not counting). Xx households have been overdue for b5, and xx households have been urged to collect, and xx households have been overdue for b2, and xx households have been paid. Among them, the unpaid owners need to continue to make dunning and explain the vacant houses that have not been renovated in other places, and some owners have objections to the problems left over from the maintenance of the previous projects. At this stage, the focus of work needs to be more focused on the follow-up maintenance and the handling of problems left over from construction, so as to satisfy the owners and ensure the smooth collection of property service fees.

Fourth, bring forth the old and bring forth the new, and constantly improve their own literacy and service quality.

Owner's satisfaction is the ultimate goal of property services, honing and shaping self-character at work and improving their psychological quality. As for me who is inexperienced in social work, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help, care and tolerance of my leaders and colleagues, especially under the careful guidance of Manager Ding, I dare to challenge and my personality has further settled down.

I realized the importance of details in my work and life. Details are often ignored because they are "small", which often makes people feel cumbersome and too busy. Therefore, we should always keep in mind the leadership's emphasis on "fine service, generating returns and benefits from details."

20xx is a year of continuous exploration and self-pursuit. In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year, and constantly improve and strengthen in the following aspects:

1, continue to strengthen the study of basic laws and regulations on property management, and understand and master relevant laws and regulations.

2. Strengthen basic work skills such as copywriting and tabular data, and be familiar with relevant property management case analysis.

3. Further improve self-personality, improve work patience, pay more attention to details, strengthen work responsibility and cultivate work enthusiasm.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities and keep up with the company's progress.

Don't think about whether you can succeed, since you have chosen the far convenience, you only care about the bitter. No matter whether there will be cold wind and rain behind us, since the goal is the horizon, what is left to the world can only be the back. Set out, you will reach your ideal and destination, work hard, you will achieve brilliant success, and you will reap your seeds. Pursue, and you will taste an upright life. Cheer yourself up and make more brilliant achievements in the new year under the leadership of the company's leaders.

Annual work summary of the property customer service department 3 Since I came to the property customer service post to summarize the scientific research work in colleges and universities, I dare not neglect it. Under the wise leadership of the previous leaders, I successfully completed the work task for one year. Now I will make a summary of my personal work.

First, answer customers' calls in time.

As a property customer service, I often get calls from customers, some asking for information, some needing help and some complaining. I will answer them in time, and I will never be bored by frequent phone calls. I will treat everyone equally. If I handle my work well, I will never make mistakes in my work. I will stick to my post every day to ensure that I can solve the problem for my customers in time, no matter how big the problem is. Even if I can't solve it myself, I will ask someone to help me finish the task to ensure the smooth progress of the work. When I answer, I will listen carefully and patiently, explain my task, do my duty well, keep other customers from having opinions and reduce conflicts.

Second, respect customers.

Customers are our clients. I will greet customers with a smile and make them feel cordial and sincere. I will never implicate others because of my temper. I respect customers. I will do everything I say and do well, without perfunctory or contempt. I respect customers from the bottom of my heart. The most important thing for customer service is to be able to solve problems for customers and bring value to the company. Smile is respect. No matter what the identity of the customer is, I will treat the customer equally, ensuring that the customer can communicate with me calmly and not intensify contradictions. In order to make customers feel my sincerity, I will express my true thoughts through language and body movements.

Third, keep learning.

Although I am just a customer service, I need to master a lot of knowledge, so I will learn various languages by myself, so that I can understand what customers say and what they mean, and do what I dare to do. Often learn from me at the same time, because they are experienced, more suitable for me, can quickly improve my working ability and ensure that I can do a good job, so I usually do it after work, or

Fourth, share the worries for the owners.

For customers who need decoration or occupancy in the community, I will do it as soon as possible, register and check in in time, and put on record in time, so as to reduce the number of owners. When the owner needs to renovate the house, I will contact the decoration company according to the customer's opinions, so that the owner can choose the partner and complete the decoration in time. Of course, I will listen to the opinions of the owners, and I will not use one thing to influence their ideas, but will provide them with some suggestions for them to adopt.

Verb (abbreviation for verb) completes the work arranged by the department on time.

When you come to work, remember that you are a member of the company, so you will finish the tasks arranged by the company in time, never be lazy, ensure the quality of work, give the company a satisfactory answer, stick to your post, obey orders and obey arrangements.

As a property customer service, I should handle the relationship with customers well, do my job well, review my work for one year, sum up my work experience, make persistent efforts and do better next year.

Annual Work Summary of Property Customer Service Department 4 20xx years will soon pass. Looking back on the work of the past year, I feel deeply and time flies. Unconsciously, I have been working in Ruihe Property for more than a year. In my opinion, this is a short and long year. The short thing is that time has passed and I have mastered more work skills and professional knowledge; Being an excellent customer service staff has a long way to go, and the road ahead is still very long.

Looking back, it seems that just yesterday, I applied for the customer service position of Ruihe Property, and now I have changed from an ignorant student to a member of Ruihe who shoulders important work responsibilities, and from a stranger to a member who is familiar with customer service work.

Many people don't know about customer service, and think it's simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. The front desk is the information window of the whole service center. Only by keeping the information channels open can we help to carry out various services. Customer service personnel should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and filing of all kinds of information while keeping the reception records, so as to make all kinds of information more complete, more convenient to find and maintain the integrity of the original materials, and all work should be carried out according to the standards.

The following is my main work in the past year:

1. Archive and manage the owner's files as required, and track and update the changes in time;

2. Respond to the owner's application for repair and consultation in time, and record it on the owner's information registration form;

3. Handle the procedures and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys;

4. Classify the problems reflected by the owner and contact the construction party for maintenance, tracking and feedback;

5, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

6. Data input and file arrangement. Seriously input and print the company's information documents and relevant meeting minutes, make form documents and draft reports according to the work needs of various departments;

In the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has not enough work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the help of company leaders and colleagues, I dare to face difficulties, accept challenges and gradually settle down. In Ruihe Property, I deeply realized the true meaning of professional and smiling service. Professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should concentrate on your work, worry about customers and always smile, because I represent not only my personal image, but also the image of the company.

In this year's work, I deeply realized the importance of details. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. Every day in Ruihe, I understand that the details cannot be neglected or sloppy; Whether it is the scrutiny of every line and punctuation of the notice, or the service emphasized by the leaders, there is no dead end in hygiene, and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of Christmas and New Year's Day just made two days ago was the first one I made myself. When this plan was unanimously approved by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park sign system and the layout scheme of the Spring Festival community, I will take it seriously and responsibly and try my best to do it well one by one.

In the new year of 20xx, I will try my best to correct the shortcomings in my work in the past year and constantly improve myself, focusing on the following aspects:

1, consciously abide by the company's various management systems;

2. Study hard on property management knowledge, improve communication ability with customers, and improve customer service reception process and etiquette;

3. Strengthen copywriting ability; Expand various job skills, such as learning the operation of PHOTOSHOP and coreldraw software;

4. Further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work;

5. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join the excellent team of Ruihe Property. Ruihe's cultural concept and the working atmosphere of customer service department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my biggest goal is to challenge and surpass myself in the new year's work and make greater progress with the company!