Where can I complain if the apartment doesn't refund the deposit?

If the rental deposit is not refundable, you can complain to the local housing management office. If no settlement can be reached, a civil lawsuit can be brought to the people's court. If the nature of the deposit is clearly agreed, the role of the deposit is to set a guarantee for the house and the property in it. If the lessor's house and indoor facilities are damaged during the lease period, it will be deducted from the deposit.

First of all, the way for the landlord not to refund the deposit for no reason is of course negotiation and prosecution. The general deposit will be stipulated in the contract, and the landlord's behavior is a breach of contract and can be handled in the way agreed in the contract. Of course, in this case, negotiation generally can't solve the problem, and most of them will go to the step of prosecution. The landlord's malicious breach of contract violates the provisions of the civil law. If he brings a lawsuit to the court, he can not only ask for the return of the deposit, but also ask him to pay the liquidated damages according to the contract.

Secondly, the prosecution should have sufficient evidence to prove the following: the lease relationship does exist and the lease relationship has ended, there is no so-called compensation for the landlord, and the landlord does have the act of seizing evidence. In order to prove the facts, the relevant information of renting houses is usually kept as evidence to support the claim.

1. If the lease contract does not specify the nature or rules of the deposit, the deposit will be regarded as the lease advance payment and will be refunded anyway.

2. If the parties have delivered the retention money, guarantee money, deposit, contract money, deposit or deposit, but the nature of the deposit is not stipulated, and the parties claim the right of deposit, the people's court will not support it.

3. Unless otherwise agreed in the contract, the lessor shall return the lease deposit in full to the lessee without interest the day after the lease relationship is dissolved and the lessee has moved out, cleared the site and paid all the payable fees.

4. If there is any property loss during the lease period, the deposit shall be deducted, and the deposit shall be refunded after deducting the property loss.

5. When the nature of the deposit is clearly agreed, the role of the deposit is to set a guarantee for the house and the property in the house. If the lessor's house and indoor facilities are damaged during the lease period, it will be deducted from the deposit.

6. If the investment causes losses, it shall be returned at the expiration or termination of the contract.

7. The non-refundable lease deposit can be settled by both parties through consultation. If negotiation fails, you can collect evidence and bring a lawsuit to the court.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 707 Where the lease term is more than six months, it shall be in written form. Article 707 Where the parties fail to confirm in writing that the lease term exceeds six months, they shall do so in writing. If the parties fail to determine the lease term in writing, it shall be regarded as an indefinite lease. If the lease term is fixed, it shall be regarded as an indefinite lease.

Article 710 Where the lessee uses the lease item in accordance with the agreed method or the nature of the lease item, thereby causing losses to the lease item, it shall not be liable for compensation.

Article 715 The lessee may, with the consent of the lessor, improve or add the lease item. If the lessee improves or adds other things to the lease item without the consent of the lessor, the lessor may require the lessee to restore the original state or compensate for the losses.