Workflow and distribution of property customer service management

General customer service management is both internal and external, and daily work is mainly external.

The communication contents of property management customers generally include the following aspects: 1, communication with the construction unit on issues such as early intervention, undertaking inspection and property awareness; 2, with the government administration, business departments, neighborhood committees and other fields of supervision and administrative services; 3. Business communication with municipal public utilities, professional service companies and other relevant units and individuals; 4. Communicate with the owners' congress and owners' committee on property management affairs; 5. Communication with the owner. Among them, communication with the owner is the main thing.

Communication with the owner includes: 1) publicity and communication of laws and regulations related to property management; (two) the contents and standards of property management services and the publicity and explanation of related accounts; 3) Consulting and answering related matters, regulations and requirements of property management; 4) Property management complaint acceptance and handling feedback; 5) Transmission, reply, explanation and feedback of property service demand or other demand; (six) communicate with other matters such as the items, grades, standards and fees of property management services; 7) General communication in daily services such as property management. 8) Communication with other units and individuals.

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