The duties of concierge

1. Obey the work arrangement of the superior;

2. Welcome guests according to the service process and provide sliding door service;

3. Greet and welcome (send off) customers with smiles and eyes, and greet (send off) familiar customers with names as much as possible;

4. Answer customers' inquiries and provide necessary assistance in time to meet customers' needs as much as possible;

5. In case the store needs customers to queue up to enter the store, help guide customers to wait patiently;

6. Keep the environment around the post clean and tidy, and pick up the peels, scraps of paper, cigarette butts and other sundries in time;

7. Be familiar with the business hours of the mall and the brands on each floor, and guide the work;

8. Provide entrusted agency services for customers in need, and provide umbrella and rain gear rental services for guests in rainy days;

9. Record the unfinished work and hand it over to the next shift;