Which department should I call for commercial housing complaints?

1, Housing and Construction Bureau. The construction unit (developer) is the first person responsible for the warranty treatment of housing quality defects, and should coordinate the handling of housing quality complaints. If the complainant finds quality problems during the use of the house, he should first contact the property management unit, which will carry out maintenance according to the categories of quality problems and the provisions of property management. Quality defects that fall within the scope of warranty shall be directly contacted with the property management unit or the construction unit for warranty treatment. If negotiation fails, you can complain to the quality complaint handling agency (the local quality inspection station of the Housing and Construction Bureau).

2. If there is any objection to the appraisal conclusion of housing quality defects, the objector shall submit a written application, and randomly select 1 engineering quality appraisal institution or 3 experts from the engineering quality appraisal institution or expert database recognized by the Housing and Construction Bureau, and entrust the appraisal institution or expert group to conduct appraisal; If the parties have different appraisal opinions on quality defects, the construction unit shall entrust an appraisal institution or an expert group for appraisal.

3. If the complainant does not accept the treatment scheme proposed by the warranty unit, the construction unit shall entrust the original design unit or a design unit with the same qualification as the original design unit to review or reissue the warranty scheme proposed by the warranty unit. If the complainant does not accept the design unit's review conclusion or re-issued scheme, the complainant shall review or re-propose the treatment scheme proposed by the design unit according to the identified and entrusted appraisal institution or expert group, and the warranty unit shall be responsible for the implementation according to the warranty scheme approved or re-proposed by the appraisal institution or expert group.

How to complain about housing quality problems

1, negotiate with the developer. If you find quality problems, first look for developers, because property buyers and developers have a direct contractual relationship. Developers, as producers and sellers of commercial housing, bear the ultimate responsibility for the quality of commercial housing. The quality relationship between the developer and the buyer is bound by the commercial housing sales contract and the commercial housing quality guarantee. If the buyer demands compensation for the losses caused by quality problems, the developer shall compensate the buyer, and then the developer shall recover from the responsible unit according to the quality reasons and the contract.

2, quality supervision institutions to apply for organization identification or complain to the administrative department of construction. For problems that affect the structural safety of houses, residents can directly entrust units with statutory structural safety appraisal qualifications to appraise houses, and the appraisal conclusion can be used as evidence of civil compensation.

3. Submit an arbitration or bring a lawsuit to the people's court according to law. If the above channels cannot be solved, the buyers can sue the developers according to the law and their actual situation.

legal ground

The Supreme People's Court's Interpretation of Several Issues Concerning the Application of Law in the Trial of Disputes over Commercial Housing Sales Contracts

Article 13 If the buyer requests to cancel the contract and compensate for the losses due to the quality problems of the house that seriously affect the normal living and use, it shall be supported.

If the house delivered for use has quality problems, the seller shall bear the maintenance responsibility during the warranty period; If the seller refuses to repair or delays the repair within a reasonable period of time, the buyer may repair it by himself or entrust others to repair it. The repair costs and other losses caused during the repair period shall be borne by the seller.