Is it done in the property? How to write the plan for the new department?

First, achieve first-class management.

In order to further improve the service level and quality, it is the need for the company to become bigger and stronger and reach the first-class management level within three years, and it is also the need to better serve the majority of owners. Within three years, the company will gradually improve itself and reach the first-class management level.

1. By further formulating a set of scientific, standardized and ISO standard management systems, institutionalized management will be realized and become the code of conduct for company management.

2. Cultivate a first-class management team with excellent technology, excellent business, dedication, good management, dedication, hard work and selfless dedication. (1) At present, there are 19 people in the company who have property management project manager certificates, accounting for 32% of the managers. In three years, the company will gradually pass the training, and the certificate-holding rate of all managers will reach over 80%. (2) Establish a rotation and reserve system for management personnel, and cultivate talents with one specialty and many functions, so that new projects can be carried out in time. (3) Cultivate, inspect and select a group of thoughtful, young, knowledgeable and professional managers from the grassroots front-line personnel to enrich their management positions, improve their ability to manage projects independently, and meet the needs of the company's development for property management talents.

Second, provide first-class service.

The products provided by the property management industry to owners are services. Within three years, the company should raise the service level to a new level, take improving the service quality as a major event for the survival of the enterprise, establish a first-class service concept and implement a first-class service work procedure.

1. All service posts are subject to the "first inquiry responsibility system", the coverage of 24-hour one-stop service is expanded, the feedback mechanism of return visit information is further improved, the customer satisfaction rate is maximized, and the first-class service level is created.

2. The second and fourth districts will gradually implement closed management to solve the problem of parking difficulties, and strive to make the management of the second and fourth districts a demonstration area for the management of Taizhou old district.

3. By introducing advanced service means, rationally diverting personnel, optimizing service processes and working hours, on the basis of existing employees, maximizing management projects and minimizing personnel, further optimizing human resource management and improving economic benefits.

4. Grasp the long-term management according to the management standard of You Guo Building, and summarize the management experience, and extend this experience to the property management of all buildings.

5. Cooperate with the logistics center to set up a recycling station in the compound, and strive to explore new measures for energy saving and emission reduction.

6. According to the highest standards of etiquette and conference services, further improve the service requirements of etiquette and conference personnel, and strive to make this team a benchmark for etiquette and conference services in Taizhou.

Third, strive for first-class performance.

In the current Taizhou property service industry, the competition is becoming increasingly fierce. Without management performance, there is no benefit. We can only rely on the strong leadership of the Administration Bureau to strive for more achievements in the market, so as to be in an invincible position in the industry.

At present, the company's two types of property management area is 646,600 square meters, and most of the entrusted properties have been unable to make ends meet. We strive to make all the entrusted projects profitable through three years' efforts. At the same time, we will increase the number of property management projects that manage more than two categories by 2-3, and strive to manage the construction area of various properties to reach more than 800,000 square meters. More than 2-3 projects have reached the standard of market excellence, among which Phoenix Garden Project will create market excellence.

Give priority to one industry and diversify.

1. Around an industry, we will strive to enlarge the operation scale of housing intermediary agencies when conditions permit, strive to form online housing registration and housing lease transactions, further expand the service field of intermediary services, and form a new economic growth point for property companies.

2. Increase service items, realize the existing single cleaning and security maintenance management, and transition to comprehensive property management.

3. In the first year, we will try out the nanny card for the owners of the residential areas we serve, and gradually implement it in all service areas in the second to third years.

4. Take the upgrading and transformation of urban farmers' market as an opportunity to strengthen the management of farmers' market, expand the business scope, increase operating income, and strive to make Xinlian farmers' market a model market in Taizhou.

Verb (abbreviation of verb) builds a corporate culture that embodies cohesion and centripetal force.

Corporate culture and corporate values are the soul of corporate development. Pursuing excellent corporate culture is the key to the sustainable development of enterprises. Within three years, our company will use the intangible asset of corporate culture to revitalize the company's tangible assets.

1. By grasping Party building and the construction of two civilizations, a leading group with fighting capacity, pioneering spirit and unity will be formed. The Party branch of the company carries out volunteer activities in party member at least four times a year. Strive to create 2-3 pioneer posts in party member within three years.

2. Care about employees, actively build a harmonious company, and form a team of employees who take the company as their home and have a strong sense of collective honor. (1) The company holds the workers' congress and women's congress every year, and holds the workers' sports meeting, so as to entertain the workers' body and mind and cultivate their cooperative spirit through various activities. (2) Do practical things for employees and earnestly safeguard the rights and interests of employees. The company's trade union insists on carrying out send warm activities and achieves "four musts", that is, all employees who are married, have children, are hospitalized or buried must come. (3) Form a fair performance appraisal system with clear employee responsibilities, and form a working environment where "lazy people can't stand it, idle people can't stay, and gossips have no market".

The next three years will be the golden period of our company's development. Looking back on the past, we are full of pride and looking forward to the future, we are full of confidence. After the ups and downs of the market economy and the hard work of industry competition, under the leadership of the bureau party group and the joint efforts of all cadres and workers, our company will certainly be able to seize the opportunity, meet the challenge, give play to its own advantages and develop and grow in the big market of property management.