Upstairs and downstairs, because of fighting in a well, how to persuade?

Please communicate directly with the property, not directly with the residents upstairs and downstairs. According to the query results of relevant public information, if residents quarrel upstairs and downstairs, don't try to persuade them. If they don't solve it, they will set themselves on fire. Ask the property of this building to communicate with them. Affected by certain emotions, the parties to a quarrel are more emotional than rational, so both sides only focus on quarreling and venting their emotions, and will not think about the matter itself.