Shanghai Huhang Highway Property

Caption: The engine compartment of the burning vehicle has been burnt. Sources/interviewees provided

Recently, Mr. Ren, a citizen, called Xinmin Evening News hotline 962555 to report that the staff of "Beijing-Tokyo Car Club" "ripped off the dirt" and left the towel in the engine compartment while helping his vehicle to do maintenance. A few days later, the car caught fire and burned. The store refused to take the initiative to bear the liability for compensation.

Accident: The garage caught fire halfway.

Mr. Ren told reporters that his car BYD "Qin" was purchased in 20 18, and it is a white hybrid car. 165438+1On October 6th, he and his friend Mr. Wang sent the car to the "Beijing-Tokyo Car Club" at No.2568 Pudong Avenue for maintenance.

Caption: Mr. Ren's auto repair shop.

165438+1October1,2 1: 40, my friend Mr. Wang went out on business in this Qin. Mr. Wang told reporters that when he was driving alone to a red light at the intersection of Huancheng East Road and Jiefang East Road in nanqiao town, Fengxian District, he suddenly smelled a burning smell inside the car. There happened to be a bus stop near the intersection. He quickly crossed the intersection, turned left, pulled over and got off to check. "When I got off the bus, I pulled the hood switch and opened a gap. At this time, there was already smoke floating out. Through the gap, you can see the fire flashing in the engine compartment. "

Next to it is a community called Guhua New Village. After discovering the situation, two residential property personnel quickly brought two fire extinguishers. Mr. Wang also borrowed a fire extinguisher from the convenience store next to him, and three fire extinguishers hit the front of the car. Later, Mr. Wang borrowed a 1 fire extinguisher to spray foam to prevent the fire from rekindling. In the process, enthusiastic people helped to dial 1 19, and the fire was on the scene.

Question: How can it spontaneously ignite just after maintenance?

After the "fire roast", this BYD "Qin" was beyond recognition. The engine room was almost burned out: all kinds of pipes and plastic devices were burned out, the thermal insulation quilt was burnt out, and the whole engine room was blackened.

Mr. Wang and Mr. Ren are very depressed: Is it spontaneous combustion? How can a car spontaneously ignite for no reason? Is there a quality problem? !

The staff of BYD 4S shop near Shanghai-Hangzhou Highway 1089 rushed to the scene. "The staff of the 4S shop saw the scene and learned that this car had just been maintained recently, saying that it might be a' maintenance problem'. I didn't understand. The other party also said that as long as it is in this business, it will be known at a glance. "

After the fire department posted a "closed fire scene notice" on the front of the car, the car was sent to the 4S shop the next day after sleeping all night.

Later, the fire department came to the scene for investigation and made a major "discovery": from the charred engine compartment, a piece of "cotton wool" that had been burned and deformed was actually a towel! This towel is stuck in the gap between the engine and the cooling fan. "The outside is burnt, and there are towels left inside."

But why are there towels in the cabin? Mr. Ren suddenly remembered the "car maintenance" five days ago.

Description: The dishcloth taken out by firemen during the investigation.

Sit down: towels are left in the engine compartment.

Mr. Ren and Mr. Wang rushed to the "Beijing-Tokyo Automobile Club" located at No.2568 Pudong Avenue, but the store refused to "claim" the burnt towel, saying that it could not have been left in the car by their staff.

The two called the police and asked to check the monitoring. The truth finally surfaced.

In a 22-minute video obtained by Mr. Ren and provided to the reporter, the reporter saw that at first, Mr. Ren's "Qin" was suspended in the air, and later, it was placed on the ground. A staff member started to work and repaired the front of the hood. At half past six, the staff came back with a towel in their hands and stuffed it near the engine. Subsequent videos showed that the staff member re-entered the screen several times after leaving and never took the towel. 12: 50, Mr. Wang and Mr. Ren entered the camera to observe the repair process and study the looseness of the right front wheel bushing. A second staff member appeared in the camera, but no one found this "abnormality". 17: 03, hood closed. The towel was not taken away until the end of the video.

Caption: Surveillance caught staff stuffing towels near the engine.

Things were clarified, but the subsequent negotiation and communication were not smooth.

Mr. Ren told reporters that the store dragged Allah and readily refused to bear the liability for compensation. "Now the car has been in the 4S shop for many days, and we can't always occupy other people's positions! This has also brought great inconvenience to our work and life, but the store has never made it clear. "

Insist: The cause of the fire is still unknown.

165438+1On October 24th, the reporter got in touch with this "Beijing-Tokyo Automobile Club". The person who answered the phone was a manager who claimed to be Wan.

The other party admitted that "there is this thing" and "I know", and said that leaving the towel in the engine compartment was a "mistake" of the staff.

However, the other party does not agree with the statements and logic of Mr. Ren and Mr. Wang. "What is the relationship between car fire and towels? Do you have any evidence? " The other party said that the crux of the matter was not that the towel was left in the engine compartment, but that burning the car had something to do with the towel. And put forward a series of questions: is the towel a fire point? The car caught fire. Did this towel start the fire? If the towel is on fire, how can the towel not be burned?

The other party also claimed: "You can't say that the car burned down. I just left a towel, and I created a' big head' by the end of the towel. As long as the fire department has an appraisal that the car fire is caused by a towel, then I will pay for it, and we will pay for it. "

Mr. Ren is very dissatisfied with the store's evasive attitude: the store left the towel in the engine compartment, which is already a "major fault". Don't you need to take responsibility?

The reporter got in touch with Fengxian Fire Rescue Detachment. A Mr. Liu told reporters that they are still investigating the cause of the fire and have not yet issued an appraisal report.

Xinmin Evening News reporter Chen Hao