Visitors reception management system?

The visitor reception management system is very important. The purpose of formulating the system is to give everyone a reasonable and orderly environment and minimize the influence of external factors. Zhong Da Consulting will explain the visitor reception management system for you.

1. Purpose: This system is formulated in order to strengthen visitor management, standardize visitor reception procedures, strengthen company public order, protect company personnel and property safety, and achieve warm and active reception.

Second, the scope of application: applicable to all departments of the company.

Three. Visitor classification 1. Important visitors: visiting guests from the company's senior management, important customers of the company and leaders of government functional departments.

2. Ordinary visitors: ordinary customers, suppliers, applicants and employees' relatives.

3. Other visitors: advertising promoters and people who have no clear goals.

4. When someone visits, the front desk on duty should first ask the visitors, make clear what kind of visitors belong to and keep in touch.

Four. Important visitor visit 1. If the visitor is an important visitor, the visitor does not need to fill in the visitor registration form, and immediately calls the interviewee. If the interviewee is uncertain, directly inform the manager of the administrative department, and the interviewee will personally go down to the first floor to do the welcome work.

When the visitor arrives at the front desk, the receptionist will lead the visitor to wait at the reception desk. Respondents or administrative managers should also go to the front desk to receive visitors when they receive a phone call from the front desk. When necessary, the front desk will take visitors directly to the interviewee's office.

3. If the company's senior leaders or department heads agree on the visit time in advance, they can call the front desk in advance to explain the identity or unit of the visitors and remind the front desk to prepare for the reception.

4. If the interviewee is the chairman of the board of directors, the personnel of the administrative department shall be responsible for the reception according to the reception procedures and do a good job in various services.

Verb (abbreviation of verb) ordinary visitors visit 1. If the visitor is an ordinary visitor, the front desk should ask the reason, department, interviewee and other information, and call the interviewed department or interviewee. After obtaining the consent, visitors must fill in the visitor registration form in detail.

2. After completing the visitor registration form, the front desk will lead and arrange the visitors to wait in the reception room on the first floor, and the interviewee will lead the visitors into the negotiation room of relevant departments to receive the visitors.

Generally speaking, the interviewee can only talk with visitors in the open reception room (reception room on the first floor, office on the second floor, conference room on the fifth floor, vice president's office). According to the needs and purposes of the visit, they can only lead visitors into business-related areas, but not into irrelevant office areas and places. Especially in the R&D department of the company, all irrelevant personnel are forbidden to stop and visit.

4. If visitors need to visit other office areas and other departments, they must inform the leaders of relevant departments (in charge of the vice president) before visiting, and they can take visitors around after approval.

5. If the interviewee is not in the company and fails to entrust other company personnel to receive him in time, the front desk should leave a message or contact information for the visitor, who will inform him when he returns to the company, and resolutely put an end to visitors entering and leaving the company at will.

6. If you can confirm that the interviewee is in the company, but you can't contact him temporarily, please enter the reception room on the first floor and wait for a while. The receptionist will contact the interviewee by calling his mobile phone or the department's fixed telephone.

Intransitive verbs Other visitors If the visitors are other visitors, the front desk must decline the other party's request; For those who refuse to listen to the explanation or persuasion, but still enter the company by force, the front desk will directly call the administrative manager, who will handle it properly. According to the seriousness of the case, they can call the police (1 10) and ask the local public security organs for help.

7. End of the visit 1. After the visit, all the visitors will be personally sent to the first floor to leave.

2. After being sent to the elevator by the administrative staff, the applicant was told to leave at the front desk. In case of special circumstances, the front desk will give timely feedback.

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