What is the property project management system and assessment catalogue?

Hello, I'm glad to answer your question.

First, the assessment content:

(1) specification requirements

All kinds of personnel in the management office abide by industry norms, and their services conform to post standards and contract stipulations, and implement the rules and regulations of superiors and companies. The management office is neat and orderly, the service personnel are amiable, the language is standardized, and the badge is worn. During working hours, the reception desk of the office is always open, and someone will answer it when the bell rings three times. There is no garbage accumulation in the roads and public areas of the residential area, and the use parts such as corridors and corridors are clean and tidy.

(2) Basic management

Carry out the work spirit of "three basics" and update six accounts of property service business, equipment, safety and financial charges simultaneously.

(iii) Maintenance cost sharing

Fill in the maintenance form in time according to the regulations, standardize the timely disbursement of the maintenance fund, allocate the eligible commercial housing area twice a year, and allocate the maintenance cost of the previous year before March each year. The management office regularly announces the maintenance fund and settles the project payment on time.

(4) Complaint handling (10)

The owner's complaints are recorded in writing, and the complaint handling communication form and complaint return visit form are filled in carefully. The effective complaint handling rate of the owner is 100%.

(5) Decoration management

Management office regularly patrol decoration, found that there are illegal buildings or violations, timely door-to-door dissuasion or issued a rectification notice, and in

Report to the industry committee, neighborhood committee and real estate office in writing within 24 hours and make a written registration record. Seriously handle and coordinate neighborhood disputes and contradictions such as illegal buildings and water leakage between owners, without delay or wrangling, and make written registration records.

(6) communication and contact

Communicate with real estate offices, industry committees and neighborhood committees at least once every quarter, and make written registration records. Evaluate the satisfaction of property services at least once a year.

(7) Business management

Each management project needs to complete 25% of the annual income target every quarter, and the quarterly expenditure cost should be controlled at 25% of the annual expenditure cost.

Complete all kinds of reports and submit weekly reports on time on Friday. The budget is before the 20th of each month, and the final accounts and monthly reports are next month.

Two days ago.

Hope to adopt. Thank you.