How to write the annual work summary of property security in 20 19,

In a blink of an eye, 20 19 has passed quickly. In the past year, under the correct leadership of the hotel leaders, with the joint efforts of all the staff in the department, and with a serious and responsible working attitude, all the work entrusted by the hotel was fully completed. Now I will summarize my work in 20xx as follows:

First, strict requirements, set an example. As a department manager, it is the basic code of conduct and requirement to take the lead in observing hotel rules and regulations. To this end, I first strictly demand myself, abide by the rules and regulations of the hotel, and subtly influence and drive all team members with my own practical actions in my daily work. There was no negligence such as violation of law and discipline throughout the year. At the same time, pay attention to personal image in daily work, maintain a good mental state every day, and actively complete various duties.

Second, pay attention to team building and constantly improve the overall quality of the team. An excellent team is an important guarantee for safety work. So I attach great importance to the comprehensive quality of team members. All new players have to pass a rigorous examination before they can join us. First of all, we should do a good job in the comprehensive quality training of team members, teach the security guards the necessary essentials of military actions and basic safety skills, and organize emergency drills regularly so that all team members can master all basic safety knowledge and skills as soon as possible.

Second, strengthen people-oriented management. Under the premise of strict management, we will constantly implement various rules and regulations and formulate departmental training materials and training plans in a targeted manner. According to the actual situation of the hotel, a complete set of post responsibilities, departmental operating procedures, departmental rules and regulations and hotel emergency plans are formulated, team members are managed by system, and team members are regulated by articles of association, and the humanized management mode of rewarding the excellent and punishing the poor and distinguishing rewards and punishments is strictly implemented.

Third, reform and innovation to ensure the normal operation of the department. Due to the particularity of hotel security service and social development trend, at the beginning of this year, the resignation rate of security guards was as high as xx%, and the department staff was seriously inadequate. The department has taken a series of measures. Firstly, it is to stabilize the mentality of employees and ensure that the mobility of employees in the department is as low as possible; Secondly, the work efficiency and quality of the department are further improved, while the unnecessary expenses of enterprises are reduced, which ensures the normal development of the department's work.

Fourth, strengthen the training of team members' service awareness and polite language, and constantly improve the service quality of security guards. Service is a brand of the hotel, and the quality of service is related to the life of the hotel. How to improve the service consciousness and quality of our security guards, and how to make their services meet the high standards of the hotel; This has become an important daily work of this department.

To this end, I first started from myself and used my actual actions to subtly influence and drive all the players; Secondly, make a training plan, carry out a series of trainings such as service awareness and polite language in time, go deep into the post and do a good job of supervision and acceptance in time, and standardize the words and deeds of employees according to the rules and regulations issued by the hotel.

Through training and supervision, at present, all security guards can correct their attitudes, put their positions in a correct position, consciously respect leaders and guests, and always bind themselves with the service concept of a hotel waiter at the grassroots level. Consciously improve and promote our high-quality products-service quality.