Strengthening decoration management of property community according to law

Property management is a comprehensive service industry, in which the second decoration management of the owner's unit is one of the important contents. Because the vast majority of residential properties built by developers are rough houses, there will be a long period of renovation and relocation after the property is delivered for use. This period is the period when the order of the community is the most chaotic, the man-made destruction of property is the most serious, the management of public security and fire fighting is difficult, and all kinds of contradictions and disputes are caused the most. Therefore, attaching importance to and strengthening the management of the decoration process to achieve the purpose of effective management is one of the main focuses and difficulties in grasping property management. Effective decoration management will lay a good foundation for daily property management in the future, and also help property management enterprises to establish their own brand image.

First, formulate laws and regulations, publicize and guide.

At present, the laws and local documents about house decoration in China are the main basis for our decoration management. In addition to the laws and regulations related to property management, it also includes the Measures for the Administration of Interior Decoration of Residential Buildings, the Law on the Prevention and Control of Environmental Pollution, the Fire Protection Law, the Notice on Strengthening the Management and Administrative Enforcement of Residential Property Decoration in Shanghai, and the Acceptance Standard of Residential Decoration in Shanghai.

Property management enterprises shall, according to government laws and regulations and the actual situation of different property communities, formulate the decoration management regulations suitable for this property community. The decoration management regulations thus formed should become the operating norms of the decoration management of property communities and be binding on all parties involved in the decoration activities.

After the decoration management regulations are formulated, we should make extensive publicity by various ways and means, vigorously publicize them, and put guidance, education and training first. For example, put the decoration management regulations in the sales office of the developer, or post them in an eye-catching position on the construction site, so that the owners/prospective owners can understand the relevant specifications and requirements in advance, and the sales staff can also publicize and explain the buyers, which can reduce many contradictions and disputes that may occur in the future. In this residential area, it is often seen that the owners/prospective owners are copying the relevant provisions of the decoration management regulations, and the owners/prospective owners are consulting related issues and then will consider them when determining the decoration plan.

Second, focus on the management of three subjects

Decoration management involves three main objects-owners/users, property management enterprises and decoration construction units.

The owner is the main aspect of the main contradiction in decoration management. The owner's problem is solved, and the decoration management is more than half successful. However, because most owners pay too much attention to room decoration, they seldom know the relevant laws and regulations of decoration, and they don't care much about the influence of local units on the whole building. They are used to pursuing individuality to satisfy their own aesthetic taste. Therefore, all kinds of irregular, immoral, unreasonable and even illegal decoration behaviors occur frequently and emerge in an endless stream. Therefore, it is very important to strengthen the publicity and guidance to the owners. The deeper consideration is that the owner's self-management holds the power of life and death in the daily property management of the property community to a certain extent. The wrong decision of self-management will lead to the inefficient use of the property, cause the property to depreciate, and even make the property unable to be used normally or even collapse.

The property management enterprise is the person in charge and executor of decoration management, so the attention and investment management of the property management enterprise directly affect the effectiveness of decoration management. Property management companies to strengthen decoration management, should be implemented in the following aspects:

1. Formulate decoration management regulations suitable for this community, and extensively carry out publicity and guidance work;

2. Conduct training for property management personnel, so that they can fully and correctly understand and understand the contents of each clause of the decoration management regulations, and can answer relevant questions;

3, clearly define the responsibilities and job requirements of personnel in each position in decoration management, and the treatment plan to stop and correct illegal decoration behavior;

4. In the peak period of transformation and relocation, increase the necessary human and financial input;

5. Strengthen the patrol inspection of decoration construction units, record relevant matters at any time, deal with all kinds of illegal acts and phenomena in a timely manner, and report to relevant competent departments when necessary until resorting to law;

6. Timely repair public parts and facilities such as floors, walls and top surfaces damaged by decoration construction, and remove all kinds of black advertisements at any time;

7. Effectively organize the handling of building materials and the removal of construction waste.

Decoration construction units are the main objects of decoration management, and the management of construction units should be strict, especially for small decoration companies and decoration guerrillas. The construction unit shall strictly examine the qualification certificate of the construction unit and the qualification certificate of the construction personnel, carefully examine the decoration construction drawings, strictly control the issuance of the construction personnel's pass, and register the relevant information. It is necessary to explain the decoration management regulations to all construction personnel, especially to inform the prohibited behaviors and prohibited excavation parts, and sign a residential decoration management agreement with the construction unit according to the regulations of Shanghai Housing and Land Resources Administration. The Notice of Commencement of Residential Decoration issued by the property management enterprise to the construction unit should be posted on the entrance door of the decoration unit as a sign, on the one hand, to inform the neighbors, on the other hand, to facilitate the inspection and supervision of property management personnel.

In the market economy environment, as a management method, it is standard, reasonable and effective to collect a certain amount of deposit from decoration construction units, which should be implemented. The deposit can be used to punish the illegal behavior of the decoration construction unit, and also to repair or compensate the damaged public facilities. If the deposit is not collected, the damage and repair caused by the decoration construction shall be borne by the property service fee. If this part of the expenditure increases, it will inevitably reduce the expenditure in other areas. In this way, the service standards in some aspects will be lowered, which will ultimately harm the interests of the owners.

Third, the requirements for property management companies.

Property management companies should "dare to manage and be good at it" and also have "confidence, patience, determination and perseverance" in strengthening decoration management.

Dare to manage is to have a serious and responsible spirit in decoration management and dare to face up to violations. As long as we act in accordance with the law, as long as it is for the overall and long-term interests of the urban environment, social stability and community residents, we must be brave enough to do it. We must never shirk our responsibilities on the grounds that "we have no law enforcement power", let alone perfunctory things on the grounds that "we have issued a rectification notice" and "we have reported it to the real estate authorities".

Being good at management requires property management enterprises to accumulate a set of appropriate and effective management systems and methods. Why are some communities illegally built everywhere, and the newly built communities are devastated in less than one year, and the chaos is gone; However, some communities have lived in order for many years, and the original architectural style has been well protected. This also reflects the management and service level of property management enterprises. Some property management companies specially send decoration management teams to cooperate with the management office to strengthen the decoration management during the peak period of residential decoration, and some property management companies organize special personnel to provide paid handling services for decoration units (organized handling can minimize the impact on residential buildings, environment and order), which has received good results and is a good method worth learning and learning from.

Confidence-Property management companies must first establish confidence in decoration management, which should be instilled and cultivated among all employees from top to bottom. When the owners make unreasonable or excessive demands, the answers given by all levels and links of the management office are negative, and the confidence of the owners will definitely be frustrated, and generally they will not stick to their own opinions.

Patience-we must be patient with the propaganda and guidance of the owners and the persuasion and stop of illegal decoration. We should be rational and emotional. For some owners who insist on wrong behavior, they should also be psychologically prepared to "argue a protracted war". As long as you can persist, you can usually achieve your goal.

Determination-To stop and correct violations of rules and regulations, we must adhere to principles and have the determination not to stop until we reach our goal. If individual rules and regulations are seriously violated, it will have a greater impact on the overall environment of the community, and the parties are outrageous and unreasonable. Under the premise of not breaking the law, the property management enterprise may wish to "offside" once, as long as the effect is good and beneficial to the whole.

Perseverance-property management is a long-term management work. After the renovation period, violations of rules and regulations occur from time to time. Property management companies should persevere, adhere to the requirements of decoration management regulations, and when to deal with problems, they must not be anticlimactic, so that the previous efforts will be wasted, and "the late festival will not be guaranteed."

Four. Suggestions to government departments

1, according to the principle of seeking truth from facts, the price management department should fully consider the factors of decoration management when approving the property management fee standard, and allow the fee standard to be raised during this period. For example, it is conceivable to directly charge management fees to construction workers per head, such as 1 ~ 2 yuan RMB per person per day. There are two reasons: first, the construction workers' entry into the property community has indeed increased the management content, workload and cost; Second, it is conducive to standardizing the number of construction personnel and the construction period.

2, adjust the relevant provisions of laws and regulations, increase the management responsibility and authority of property management enterprises, so that a large number of violations can be stopped in the bud and solved within the scope of property communities. Relevant government departments should give support and understanding to property management enterprises in decoration management, and consider their subjective intentions and their desire to grasp and safeguard the overall interests of the community.

3. In some places, laws and regulations endow relevant government departments with responsibilities and powers in decoration management. These departments should strengthen their management efforts and capabilities, and at the same time introduce quick measures to deal with illegal decoration behaviors, so as to fundamentally solve the difficult problems in decoration management.