Five-star property service standard

1. What is the five-star service standard of the property?

1. When the owner moves in, the property management company needs to provide relevant information such as the house use manual and the regulations on community management; 2. Check the facilities and areas used by the community; Accept the owner's warranty work within 3.24 hours, and arrive at the site within 15 minutes for urgent repair; Accept and reply to the owner's complaints within 5.24 hours; 6, convenience free service projects need to reach more than six, and carry out more than four community cultural activities every year; 7. The communication surface reaches 100% of the residents in the community every year.

Second, what should I do if the residential property service is not up to standard?

1. Under normal circumstances, real estate developers have already found a property company before the opening and signed a property service contract with the property company, which means that buyers have no right to choose a property company and can only passively accept the developer's choice. Even if the residential property service is not up to standard, they can only apply for replacement later.

2. Property buyers should enjoy the corresponding property services after they live in residential quarters and pay property fees according to regulations. If the residential property service is not up to standard, the owners can set up their own owners' committee to ask the property company to improve the property service and follow up the improvement effect of the property company. If the property management company can't improve the service quality, the owners' committee may request to change the property management company.

3. If the property service contract signed by the developer and the property company has expired, the owners' committee can inform the property company to leave the community, and the owners' committee will decide which property company to hire. If the property service contract signed by the developer and the property company has not expired, it is necessary to negotiate with the developer to terminate the contract. If negotiation fails, you can bring a lawsuit to the local court to request the termination of the contract.