20 18 Model essay on annual work summary of the Ministry of Security

Security department is a very important department in property management enterprises, which shoulders many tasks of the company, such as public security, fire fighting, monitoring, parking lot management and so on. 20 18 is coming, and 20 19 brings new hope. The security department should also make a work summary. The following is my "20 18 Model Paper on Annual Work Summary of the Ministry of Security". Welcome to read it.

20 18 Annual Work Summary: Fan Wen (I) of the Security Department ended on 20 18. Looking back on the work in the past year, the security department conscientiously implemented the spirit of xx supermarket work conference, and in accordance with the refined functional management requirements put forward by the general manager, with the overall goal of managing the contract responsibility book, made every effort to do a good job in security work, give full play to its functional role, and strengthen management. Under the correct leadership of the general manager and the deputy general manager in charge, with the strong cooperation of all departments and offices, and through the efforts of all security personnel, no fire accidents, public security accidents and major traffic accidents occurred in Party A, which played an escort role for the operation and development of the whole shopping mall. To sum up, the specific summary is as follows:

First, strengthen functional management and do a good job.

1, Work safety in production

Actively promote the institutionalized and standardized management of work safety, consolidate the achievements, do a good job of implementation, adhere to management according to law, and strictly implement the provisions of Decree No.20041February 12. 176, which mainly implements the following work:

(1) Do a good job in personnel training and education, and strengthen emergency evacuation drills. In order to improve employees' safety awareness and ability, the Security Department organized 1 employee training in the first half of the year. Combined with the actual situation, we mainly strengthened the "four abilities" of using fire extinguishers, reporting fire, evacuation, how to deal with fire and fire safety, organized employees' safety knowledge 1 answer, and organized emergency evacuation drills twice, which effectively improved employees' safety awareness and ability.

(2) Pay special attention to safety inspection and eliminate unsafe hidden dangers in time. Strengthen the safety inspection of the whole store, strictly check the electrical equipment and facilities, strictly check the fire fighting equipment and facilities, strictly manage the fire source, strictly check the safe passage, strictly check the parts where the open face of the dead corner is not easy to be found, carefully check and implement the rectification. Major holidays will be led by the competent safety leader, and relevant functional departments will be organized to conduct safety inspection of the whole store. According to the regulations, the shop will be inspected for two hours before and after opening, and problems will be solved in time, and records will be made to ensure safety.

In order to profoundly absorb the lessons of fire accidents in shopping malls and markets in recent years in the whole country, the whole city and Chaoyang District, further strengthen the safety management of xx supermarket, effectively prevent and resolutely curb the occurrence of serious accidents, and in combination with the actual situation of the supermarket, according to the requirements and deployment of General Manager Xu, the security department is responsible for formulating the responsibility books of various departments for safety production, implementing the main responsibility of safety production, and realizing full coverage of the responsibility area for safety production without dead ends. Effectively carry out the investigation and rectification of potential safety hazards, and require all departments to do a good job in the implementation of safety work in the responsible area in accordance with the principle of "who is in charge and who is responsible" to ensure safety. In the second half of the year, our supermarket invested 380,000 yuan in safety, which completely solved the major safety hazards such as non-linkage of fire shutters, no smoke in the temporary warehouse below the escalator, unauthorized use of spray fire-fighting facilities, leakage of spray pipes and after-sales passages above the machine room due to freezing, and untimely water supply. Through hard work, there was no fire and safety accident in our supermarket all year round, which effectively guaranteed the smooth operation.

2, safe work

Because of the high mobility density of supermarket staff, they are easily targeted by criminals to create chaos and social adverse effects, resulting in the loss of customers' lives and property and supermarket employees' property. Creating a safe, good and orderly shopping environment is the premise of all work. Combined with the actual work situation, we will carry out targeted work, take key preventive measures in key parts, and strengthen the monitoring of our remittance room, deposit, business order and night safety precautions. Strengthen the safety education for employees, improve safety awareness, carry out mass prevention and treatment work, improve various emergency plans, and ensure that drills have measures. With the efforts of all security personnel, the security work during the promotion period of major holidays such as New Year's Day, Spring Festival, May Day and National Day was successfully completed, ensuring the safety and stability of the supermarket.

3, loss prevention work

According to the actual situation of the supermarket, the security department has mainly done the following work:

(1) Strengthen the publicity and education of employees' laws and regulations, educate employees on the concept of legal system in the morning meeting by radio, and improve their awareness of knowing, understanding and abiding by the law. Advocate the idea of protecting the glory of enterprise property, improve the moral quality of employees, strengthen the education of social morality and professional quality, take action by all employees, prevent and treat by groups, and actively cooperate with the security department to do a good job in safety and loss prevention.

(2) Strengthen technical defense and upgrade monitoring equipment. The supermarket monitoring system was put into use on 1999, and now it has reached 19. Although it has been upgraded many times during the period, its monitoring security capability is still weak. In order to do a good job in supermarket security and further enhance the ability of monitoring and security, the supermarket upgraded the monitoring equipment in the first half of the year, replacing and adding 36 cameras. Mobile broadcasting system, which moves the broadcasting system from the original field office to the monitoring room of the security department and forms a whole with the monitoring equipment. Partition the security office and install sliding doors to make the monitoring room an independent area. The transformation of monitoring equipment was completed, and the number of supermarket monitoring points reached 64, basically achieving full coverage of key parts, and the monitoring and prevention ability was greatly improved.

(3) Strengthen the management of the rear cargo passage. Put forward strict requirements for the security personnel on duty, check the exit list, unpack the whole box of goods, and further standardize the filling method of the exit list of each commodity department.

(4) Strict store system, and no return is allowed after checkout at the cashier. Strengthen the prevention of key cashiers, prohibit the management of shopping aisles and the inspection of employees leaving the store through employee aisles in the late Qing Dynasty, strengthen the communication with the leaders of relevant offices, get support, fully mobilize the enthusiasm of employees, carry out loss prevention for all employees, improve the prevention ability, further reduce the loss rate, and cooperate with relevant offices to seize 3 cases of external theft throughout the year, which has played an effective deterrent role to internal and external theft.

4. Traffic work

Traffic work, implement the spirit of the regional traffic safety committee, attend regional traffic meetings on time, timely convey the spirit of the meeting to the full-time drivers, carry out all kinds of written work, sign the responsibility letter for traffic safety for all staff, and cooperate with the traffic safety committee for publicity. There were no major traffic accidents in supermarkets in the first half of the year.

5. Parking lot management

Since the implementation of internal self-management in the parking lot, the post personnel have worked hard and operated normally, achieving the expected purpose and effectively implementing the parking work for driving customers. Two insurance claims were handled throughout the year. By the end of 20 18, 12 and 3 1 year, the parking lot collected parking income of 270,000 yuan, and the rear parking lot collected rents of 20,000 yuan and 40,000 yuan, totaling 29.

6, on-site management

In order to do a good job in the on-site management of supermarkets and solve the problems and deficiencies existing in the on-site management, the supermarket carried out a special rectification of on-site management from February 12 to April 30, 2002, and set up a special rectification leading group for on-site management with the assistant general manager as the team leader and the heads of various departments and offices as the team members. Clarify the person in charge of on-site management of each department and office, and strengthen the management of employees in this department according to the enterprise rules and regulations. During the rectification period, the store inspected and punished 3 people who violated the discipline, deducting the management assessment points of the relevant departments in that month. Through hard work, the on-site management of xx supermarket has been effectively promoted.

7. Service Desk Management

Due to the needs of supermarket work, since the end of July 20xx, the service desk has been placed under the responsibility of the security department. Under the leadership of the competent leader, the Security Department clearly defined the division of labor and scheduling, put forward the requirements for doing a good job in the service desk, properly handle consumer complaints, issue shopping invoices, store customer bags, store shopping carts, apply for membership cards, return goods, formulate the management regulations for service desk scheduling, and stipulate the time for eating and going to the toilet. Do not take it off. According to the requirements of the tax bureau, the tax control network was implemented from August 1, and the security department successfully completed the billing work of the tax control network with the active cooperation of the finance department.

8. Back office management

Strictly abide by the enterprise's material management system, with clear responsibility for material management, so that the accounts are consistent with the materials, the accounts are clear, and the materials are well kept. Implement labor discipline and attendance requirements, make attendance records and make various reports on time. Actively cooperate with the health examination arranged by the general office, do a good job in organizing and implementing, do not delay the work, and try to move forward. Through hard work, the background management of the department has been well completed.

Second, do a good job in the management of the security team and improve the overall level of the team.

Security guards are responsible for the security of the whole store, so they need a relatively stable security team with ideas, responsibilities, business skills and personnel to complete the security work of the enterprise, meet the needs of business work, strengthen the management of the team, start from the foundation, do a good job in mentoring and training new security guards before taking up their posts, and start from daily cultivation, etiquette and courtesy, strengthen ideological education and organize business study. Get familiar with the business as soon as possible, advocate civilized duty, accurately locate the security function, create a good and safe shopping environment for customers, create a good and safe business environment for the operation department, and do a good job. Through hard work, the comprehensive quality of the security team has been improved and the professional ability has been strengthened.

Third, there are shortcomings.

1, the service desk needs to strengthen management.

2. The security team has great mobility, low income and difficulty in recruiting workers, and the overall level needs to be improved.

3. The anti-theft work needs to be further implemented.

Four. Work assumption of 20 19

Work on 20 19 is about to start. The security department carefully analyzed the shortcomings in the work in 20 18 years, and combined with the new problems and new requirements in security work, decided to focus on the following aspects:

1, focusing on stabilizing the security team and improving the overall level, keeping up with ideological education and management, stimulating the work enthusiasm of security personnel, unifying their thoughts, establishing the overall concept of taking the supermarket as their home, and being strong, polite and restrained. Conduct pre-job training and put it into practice. Do a good job of passing, helping and guiding, and improve the overall work level.

2. According to the spirit of 176, further improve the work of safety in production, consolidate the achievements, do a good job in implementation, and promote the standardization of safety production management. Strictly investigate and rectify potential safety hazards to ensure that no safety or fire accidents occur.

3. Summarize the previous experience and lessons of loss prevention, implement man-machine combination, deeply study and explore new ideas of loss prevention, continue to focus on cracking down on internal theft and preventing external theft, fully mobilize the enthusiasm of security personnel, and strengthen the management of rear cargo passages, prohibited shopping passages and key parts. At the same time, we should change our thinking, plan ahead every day, strengthen the anti-theft business training for security personnel, improve our business ability, and communicate with the leaders of the commodity department at any time to avoid blindness in our work. Intensify the crackdown and find that we will deal with it together, and we will never be soft.

4. Strengthen the management of service desk personnel and improve the service level. Do a good job in tax control networking invoicing.

5. Further do a good job in parking lot management, create a good and orderly parking environment for driving customers, strengthen daily management and fund management, and do a good job in handling sudden disputes. Do a good job in the supervision of the rear parking lot.

Earnestly complete their own work, complete the work assigned by the leaders, cooperate with the work of various departments, and make new contributions to the enterprise's comprehensive completion of various management indicators.

20 18 model essay on the annual work summary of the Ministry of security (2) 20 18 is coming, and we welcome 20 19 with confidence. The past year has been a year for the company to improve enterprise safety and service quality. When we bid farewell to the old year and welcome the new year, we should review our work in the past year, sum up our experience and find out our shortcomings in order to achieve good results in the new year. The year-end summary is as follows:

First, give full play to superior management, pay close attention to grassroots construction, put responsibility first and safety first.

1, excellent service, win trust.

By strengthening management norms, strengthening personnel management of the security department, strengthening on-site supervision and quality inspection in strict accordance with the requirements of security guards' duties, regularly training the safety work regulations and knowledge of the use of fire-fighting equipment, standardizing the etiquette, courtesy, dress and hygiene of security department personnel, constantly patrolling key parts of the property and the safety of owners' vehicles in the middle and night shifts, and gradually improving the image of the security post window through various efforts. Constantly improve their own quality service level, won the praise of property owners and company employees, won the trust of the owners, assisted the company to complete a number of excellent reception work, and the security department won the praise of the owners and company employees for its quality service.

2, prevention first, focus on monitoring, measures in place, eliminate hidden dangers.

Under the care and guidance of the company leaders, through the formulation of various safety plans and other fire prevention plans, fire prevention and anti-theft measures were implemented, and no accidents occurred throughout the year. The Ministry of Security arranges cadres and employees to make frequent inspections and strict prevention and control, and implements group prevention, group inspection and group treatment with the cooperation of relevant departments to ensure that all communities are foolproof. Focus on monitoring special areas.

3. Improve the facilities and get ready.

Through the on-site guidance of the company leaders, the security department constantly improves the fire prevention scheme, inspection and maintenance of equipment and facilities and fire-fighting equipment in each community. Formulate the maintenance plan of fire-fighting facilities and equipment in each district, so that the fire-fighting facilities and equipment in each district can operate normally and prolong their service life. Ensure the smooth and normal use of the line, and replace the emergency evacuation lights and emergency exits in each community. At the same time, the management, inspection and maintenance of fire-fighting equipment should be implemented to people. According to the company's requirements, employees in various communities were organized to carry out fire drills, and the successful fire drills were well received by relevant departments and employees of the company.

Second, strict management, improve quality, change ideas and innovate management.

1. According to the safety training plan formulated at the initial stage of the project, the security department conducts special training for security guards with reference to industry norms, focusing on training management quality, service awareness, polite hospitality, professional skills, fire control knowledge, emergency analysis, etc. Through explanation, comments and communication, security guards have different degrees of understanding and improvement in their ideological understanding and daily work.

2. The safety management department shall conduct on-the-job training for security guards according to the monthly plan, and do a good job in training front-line security posts. Through training, the overall ideological quality, service attitude and business skills of security guards have been improved.

Ideological work is the lifeline of all work. According to the actual situation of the security department, guide the security guards to keep pace with the times, improve their quality and change their concepts. The security department should educate security personnel to have a sense of urgency, self-motivation and vigor. Property management service is not high-tech, and there is no profound knowledge. The key lies in people's subjective initiative and sense of responsibility, the loyalty and professionalism of the company, and the understanding and application of the true meaning of management and service. The Security Department encourages everyone to take the initiative by setting up excellent pacesetters, to show their value and feel the joy of life in the process of completing the management and service work entrusted by the project.

Third, vehicles and personnel access management

1, strictly in accordance with the vehicle access management regulations, control the vehicles in the residential area, ensure the environment of the villa area, and ensure the orderly and smooth roads.

2. Strengthen the gesture and language training of security guards.

3. In order to ensure the safety of the owner's vehicle, a registration system shall be implemented for foreign vehicles. The large items brought out are strictly supervised according to the entry-exit registration system. It is required that a key card issued by the property management office can be released. Under the strict and meticulous work, there was no car theft or loss in the whole year.

4. Strictly implement the registration system for foreign personnel and construction personnel, handle the entry and exit certificates in time, and handle and solve the problems found in time in strict accordance with the requirements of the Regulations on the Safety Work of Left-behind Site Personnel.

Summarize the past, look forward to the future, rectify the shortcomings, and set personal service improvement goals for the new year, so as to facilitate the comprehensive development of the work of the Security Department in the coming year. The following are the priorities for the new year:

1, obey the leadership and command of the leader. We will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation of various plans when the specific implementation is not perfect.

2. The cultural literacy, professional knowledge, management ability and personal quality of key personnel are uneven, both good and bad. The management norms formulated by the property security department have not been fully implemented, and the security department will strengthen education and training for the problems.

3. Improvement of service quality: The service quality of security guards at all posts in the Security Department will be strengthened by the Security Department, so that the service standards are the same day and night, at ordinary times and weekends, and whether the leaders have the same service standards. Through inspection, it has made remarkable achievements in regional supervision, anti-theft and anti-sabotage, and assisted various functional departments in their work and cooperated with the management office to complete daily logistics support tasks. In order to ensure the implementation of the post system, the post responsibility system is defined, and the service quality assessment method for security guards is formulated to ensure the implementation of the system.

4. Recurring problems: gfd, a post security guard, untidy, polite, not active, not considerate in service and inflexible in handling problems. These problems have seriously affected the overall service quality. In next year's work, we will make great efforts to implement it, strive for obvious improvement and get good results.

20 18 model essay on the annual work summary of the Ministry of security (3) 20 18 is about to die, and we will welcome 20 19 with confidence. Last year, the security company's safety and service ethics was also an ideal year for the security management department to implement the indicators of xx department. When we bid farewell to the old and welcome the new, we should review what happened in the past year, sum up our resumes, find out the shortcomings, learn from each other's strengths and make new achievements in the new year.

First, give full play to the upper hand control and pay close attention to the lower construction.

1, excellent service, win trust.

Through the process, the company introduced Xinchang brand governance, strengthened governance principles, strengthened on-site supervision and reflection on the quality of governance personnel, gradually improved the window image of Ping 'an sentry box, and constantly improved its quality service level, which won the re-evaluation of the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department helped the company to realize hundreds of receptions, including 2 bureau delegations, 3 guidance by Publicity Department of the Communist Party of China and 6 mutual aid meetings between famous enterprises, because the receptions were wonderful.

2. Give priority to prevention and focus on monitoring.

Under the care and guidance of the company's headquarters, the xx department has formulated various safety plans and other fire prevention plans through the process, and implemented the "six prevention" steps such as fire prevention and theft prevention. There were no accidents throughout the year. Manager xx will hold some manager feedback meetings every day to convey the requirements of the environment. Ping 'an Department directs cadres and employees to patrol frequently, carefully prevent and control, and with the help of relevant departments, conduct group defense, group inspection and group treatment to ensure that the park is fully mastered. Focus on monitoring redundant areas, carefully protect the high-risk areas of bicycle stacking, arrest 3 thieves, and recover direct losses of several thousand yuan for the owners. Because of the wonderful improvement of the safety management of time and space park, it was rated as an advanced unit for comprehensive management of social security by Haidian District.

3. Improve measures to prevent problems.

Under the guidance of the process company, the security department constantly improves the fire prevention scheme, equipment measures, self-inspection and maintenance of fire-fighting equipment in the park. Formulate the maintenance plan of fire protection measures and equipment in the park, so that the fire protection measures and equipment in the park can not only operate normally, but also extend their service life. This year, 3,656 photoelectric detectors in the park were professionally tested, and the fire-fighting measures and equipment were seriously reflected, and the alarm points of the smoke detection system were professionally tested in advance. Ensure the smooth and normal operation of the line, and replace the emergency scattered lights and safety exits in the hall. At the same time, the management, reflection and maintenance of fire-fighting equipment should be implemented to people. According to the requirements of Beijing authorities and companies, the park owners were organized to conduct fire drills, which were successful and won the evaluation of reconstruction by relevant state departments and owners.

Second, strict governance, improve moral character, change ideas and innovate governance.

1. According to the safety training plan formulated in 20 18, the security department conducted 32 special trainings for security guards with reference to industry norms, focusing on governance quality, service awareness, polite hospitality, professional skills, fire control knowledge, and explanation of emergencies. Through process teaching and comment exchange, security guards have different degrees of understanding and improvement in ideological familiarity and daily affairs handling.

2. Ping 'an Management Department carries out guard box training according to the monthly plan, and carries out rehabilitation training for the front-line guard box. Realize the training, and assess by stages and contents. Through process training, improve the overall quality of security guards, improve the service level and improve the satisfaction of owners. Through process training, improve the overall ideological quality, service posts and business skills of security guards.

3. Under the guidance of the principle that thought is the lifeline of everything, combined with the characteristics of xx governance services, according to the requirements of xx department and the actual environment of the security department, guide security guards to keep pace with the times, improve their quality and change their concepts. The Security Department educates security personnel to have a sense of urgency, enterprising spirit and fighting spirit. The service of property management is not high-tech, and there is no profound knowledge. The crux lies in people's objective initiative and sense of responsibility, piety and dedication to the company, and understanding and application of the inherent truth of governance and service. Through the process of establishing excellent scouts, the security department mobilized the public's enthusiasm, and in the process of realizing the governance and service given by xx, it reflected its own costs and felt the joy of life. Through the process of ideological education, the ideology and morality of security guards have been improved, and a number of rehabilitation security guards have emerged, which have been praised by the owners in writing. Through the exploration of process theory, the security department also established the standard principle of "what property security guards should know and do" and submitted it to the company headquarters for promotion throughout the company, which not only improved the moral quality of every frontline security guard who is determined to work for the owners and customers, but also benefited other brothers.

Ping An Governance Department reviewed and summarized the events of 20 18 through the process, summed up the past, looked forward to the future, rectified the deficiencies, and set the promotion service purpose for the new year, so as to facilitate the all-round development of Ping An Governance Department 20 19.

The following are the key and promotion projects of the Security Department in 20 19:

1. We will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation in an environment where the detailed implementation of various plans is not perfect.

2. The governance level of security guards and guiding organizations needs to be improved: it means that the comprehensive qualities of the main staff, such as civilized accomplishment, professional common sense and governance ability, are inconsistent and cannot be dispersed. The governance norms formulated by the Security Department and xx have not been fully implemented, and the Security Department will strengthen education and training for the problems.

3. The service quality needs to be optimized and improved: from repeated introspection and customer complaints, it is found that the service quality of security guards at the security posts in the security office is high and low horizontally, and good and bad vertically. The security department will strengthen management and achieve the service standards of day and night, daily and weekend, guidance and absence.

4. The recurring problem is that some security guards' gfd is not uniform, their manners are not lively, their services are not thoughtful and their handling is not flexible. These problems have seriously affected the overall service quality.

I recommend it carefully.