Chongqing residential property grade service standard

What is the grade service standard of residential property in Chongqing?

Chongqing residential property grade service standards are divided into five grades, namely, Grade I, Grade II, Grade III, Grade IV and Grade V ... Each grade has corresponding service contents and standards.

First, the service content

1. First-class services: including daily maintenance of houses, maintenance of public facilities and equipment, safety precautions, environmental sanitation and other basic services.

2. Secondary service: On the basis of primary service, services such as elevator maintenance, greening maintenance and pipeline dredging are added.

3. Level 3 service: On the basis of level 2 service, services such as 24-hour security patrol and smart home equipment maintenance are added.

4. Four-level service: On the basis of three-level service, high-end services such as parking lot management and conference room reservation are added.

5. Five-level service: On the basis of four-level service, provide more personalized and professional services, such as personal butler service.

Second, the service standard

Each level of service standard has detailed provisions, including service time, service quality, service attitude and so on. Please refer to Chongqing Residential Property Service Scoring and Evaluation Standard for specific standards.

In addition, property companies also need to abide by relevant laws, regulations and rules and regulations to ensure that the service quality meets the standards. If the property management company fails to provide services according to the standards, the owners can complain to the relevant departments to safeguard their legitimate rights and interests.

To sum up:

Chongqing residential property grade service standard is divided into five grades, and each grade has corresponding service contents and standards. Property companies need to abide by relevant laws, regulations and rules to ensure the quality of service meets the standards. If the property management company fails to provide services according to the standards, the owners can complain to the relevant departments to safeguard their legitimate rights and interests.

Legal basis:

Article 33 of Chongqing Property Management Regulations stipulates that property service enterprises shall provide corresponding services in accordance with the provisions of the property service contract, and shall not violate laws, regulations, rules and the provisions of the property service contract to reduce the service quality. For property companies that fail to provide services according to the standards, the owners can complain to the property service supervision department and defend their rights.