Where should I complain if the property fails to perform its duties?

You can respond to the owners' meeting, and the owners' meeting will negotiate with the property first. If negotiation fails, you can apply for mediation or bring a lawsuit directly to the court. If the property company fails to perform relevant obligations in accordance with the contents of the property service contract, which constitutes a breach of contract, it shall be liable for breach of contract.

1. Complain to the owners' committee. After investigation, the owners' committee confirms that the services of the property management company are not in place, and the property management company can be replaced.

2. Complain to the street housing management department that the street is the most grass-roots government organ, which governs all affairs within its jurisdiction.

3. Complain to the competent community. Residential owners are not satisfied with the property, they can also complain to the residential area. As an agency of government agencies, communities have the right to exercise jurisdiction over the properties under their jurisdiction.

4. Complain to the Housing Authority which has jurisdiction over the property, and request the Housing Authority to supervise and manage the property management company and regulate its behavior.

Mediation of Civil Disputes in Property Management

1, civil mediation

Institutions and individuals are jointly selected by both parties to the dispute, and the third party proposes solutions according to the opinions and authorization of both parties, which are agreed and implemented by both parties, thus solving the dispute. However, such mediation has no legal effect. After mediation, if one party refuses to perform the agreed matters, the dispute remains unresolved.

2. Administrative mediation

Mediation is conducted with the help of the competent government, but if one party fails to comply with the implementation, it must be resolved by other means.

I hope the above content can help you. Please consult a professional lawyer if you have any other questions.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 285 A realty service enterprise or other manager shall accept the entrustment of the owner, manage the buildings and their ancillary facilities within the building division in accordance with the stipulations of the realty service contract in Part III of this Law, accept the supervision of the owner, and promptly answer the owner's inquiries about realty service.

Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.

Article 284 The owner may manage the building and its ancillary facilities by himself, or entrust the management to the property service enterprise or other managers.