Want to know how the property should improve its business handling ability?

1, enthusiastic service

As a service industry, letting owners feel the enthusiasm of service personnel can draw closer the relationship between them and eliminate the sense of estrangement between strangers, thus making communication more efficient. The problem can be solved more smoothly.

2, take the initiative to ask

When the owner needs help, he can take the initiative to help the owner, for example, seeing that the owner has mentioned too many things and there are no other urgent things to deal with now, he can take the initiative to help the owner get on the elevator and so on. Let the relationship between the owner and the property be more harmonious.

3, responsible for the work

Do your job well and be dedicated.

Improve business ability

1, skills training

Especially for equipment maintenance personnel, security personnel, greening personnel, etc. , regular training and assessment of special skills to ensure the accuracy and integrity of professional knowledge. For office workers, their proficiency in operating office software and charging software should be checked regularly.

2. Improve service efficiency

Simplify the service process and let the owner's problems be solved quickly.

Skillful use of property management software, for example, when the owner comes to pay the fee, use Nuohuaiyun property management system to directly check the owner's data, including accounts receivable and arrears. , and also supports prepaid.

Directly open the WeChat function payment of Nuohuaiyun Property, let the owners pay attention to the official WeChat account of the property company and realize the recharge payment at home.

Online repair can be achieved, and the staff can handle it quickly after the mobile phone is dispatched, and the owner can also check the maintenance progress.

Unified service standard

1, uniform work clothes

Let the owners know the staff at a glance, and at the same time make the image of the property more formal. Make employees feel more belonging.

2, standardize the workflow

Daily property management should establish a set of standardized workflow, so that owners can deal with things in an orderly way when there are many things.

3. Unify external information distribution channels.

As the endorsement of the property company's external publicity, the dynamic information of the community and the property management information that the owner cares about should be released in a timely and transparent manner to avoid the property company doing something without the owner knowing. At the same time, it is also beneficial for the owner to supervise the property work.

4. Unified management tools

It is best that all management software is managed by the same scheme, but property management involves many aspects. Generally speaking, no product related to property management has such a long product line, so it is particularly important to get through and be compatible with each system. For example, Nuohuaiyun Property Management System mainly manages the daily work of property, including charging, contract, maintenance and parking space management. But for finance, it is not as detailed as a special financial system, and it is necessary to link the two. In order to better carry out property work.