Publicity of property community

Promote property knowledge 1. How to publicize property management knowledge?

In order to unify thinking, improve the quality of employees, enhance cohesion, shape the good image of property management companies, do a better job in property publicity under the new situation, and promote the construction of corporate culture, this scheme is specially formulated.

First, the guiding ideology adheres to the propaganda of the party's line, principles and policies, takes economic construction as the center, focuses on strengthening the cohesion of property companies, takes rallying people's hearts, boosting morale and taking company development as the starting point and foothold, gives full play to the role of public opinion positions, promotes the construction of corporate culture and establishes a good image of property. Second, the publicity focus 1, the company's major business decisions, development planning, work measures, new regulations, new policies, etc. ; 2. Laws and regulations related to the property; 3, advanced deeds, typical reports, work innovation, work experience; 4. Property knowledge; 5, corporate culture propaganda, etc.

Third, the specific measures of publicity 1, correct understanding, pay equal attention to propaganda work and economic work. Propaganda work is a way to educate and motivate employees, and it is an indispensable work for enterprises.

An enterprise can't develop and achieve its goals without the unremitting efforts of all employees. Only by further strengthening the propaganda work can we stimulate the morale of employees, form centripetal force, be invincible in all work and establish the company's unique corporate culture. Therefore, we should have a correct understanding and make propaganda a major event.

2. Strengthen measures and implement publicity work. (1) Establish the company's propaganda network and set up a battle propaganda team.

The mission department is established to be responsible for the publicity work of the whole company, and each department, management office and project department has one person to be responsible for the publicity work of each department. At the same time, organize a publicity knowledge training to improve the working ability of propagandists and meet the needs of the company's publicity work.

2 property express. Once a week, during which supplements will be issued as needed.

Internal magazines can focus on promoting property services, reflect the business philosophy and core values of enterprises, and also report recent work trends. ③ Update and add placards.

It is necessary to unify fonts and colors to reflect the company's cultural characteristics. The company office is responsible for replacing the signs hanging on the road, and other management offices are responsible.

④ Do a good job in special publicity activities. Departments and offices should take the lead in this work as needed.

Such as: safety month, quality service month, flood prevention month, etc. ⑤ Carry out the evaluation of superior trees first, reflecting the humanistic spirit.

Conduct activities such as selecting quality pacesetters, technical experts and labor competitions to stimulate employees' labor enthusiasm and enhance team spirit. ⑥ All management offices and project departments should hold briefings and regular meetings.

Fourth, strengthen external publicity, mainly the image publicity of property companies. (1) Staff training.

Every employee of our property management company is a propaganda port, and more than 300 employees show themselves all the time, so the first impression of the owners on the property is from the grassroots employees. Improving our own quality and service level is our top priority. Staff training needs to be carried out from the following two aspects: 1, property basic knowledge training.

On the one hand, property knowledge training for employees can improve their own quality and increase self-discipline; On the other hand, it is to let employees know the details of our property services and skillfully apply them to practical work, and calmly answer the owners' questions about the basic situation of some communities, which fully reflects the good professional style of the property company. 2, employee etiquette, courtesy training and standardization of work service details.

The words and deeds of the property staff are the embodiment of the image of the property company. Excellent service is reflected in some details, such as: security guards and cleaning staff greet the owners with smiles and can actively communicate with the owners. The security guards actively help the owners to do something within their power. When our maintenance personnel come to the door for maintenance, they demand themselves by operating specifications. The project manager changed passive service into active service and called the owner on his own initiative. (2) Making a complete set of brochures of Dalong Green Harbor Real Estate.

We need to make a brochure of our Dalong Green Harbor property, including the basic situation of the community, the scope of property services, the standards of property services, humanized services, warm tips, special services, etc., so that employees and owners can clearly understand the content of our services and introduce our property company and our home. (3) Make full and reasonable use of some existing facilities and areas as publicity platforms.

1, bulletin board, bulletin board, you can set up columns such as "New Trends of Property", "Good Behavior", "Common Sense of Decoration" and "Working Pictures" and update them in time, so that the owners can have a more intuitive and in-depth understanding of the details and contents of our services. 2. Shunyi District's "two machines and one newspaper" (namely shunyi tv station, Shunyi Radio Station and Shunyi News) broadcast "warm tips", "property knowledge" and "life health knowledge", so that owners can enjoy the service and also understand the property management.

3. Establish the website of the property management company, set up several columns for publicity, or set up the owners' forum of Dalong Green Harbor Property Management Company. For the questions in the forum, the department determined by the company will reply after the approval of the company leaders, and immediately implement the good suggestions put forward by the owners, and give correct public opinion guidance to some misunderstandings or questions of the owners. Every employee can also take himself as a platform to participate.

4. Community newspapers and periodicals publish publicity contents such as "property knowledge", "notice of large-scale community activities", "new trends in the community", "common sense of life" and "good deeds" and distribute them to owners on a regular basis. 5. Make full use of the available space in the community, such as posting publicity materials in the elevator, opposite the elevator entrance, corridor and other convenient advertising effect areas.

6. Make full use of the electronic screen of the residential area (the monthly cost is about 5,000 yuan) and the electronic screen of Dalong Company to scroll the property work dynamics and property knowledge. (four) the use of mass messaging information.

Send the information to the owner through the mass short message platform, including issues closely related to the owner's home life (such as gas switch, water cut-off, power failure, pest control in the community, pesticide spraying, etc.). ), warm tips, notices of large-scale activities in the community, holiday greetings, the latest property policies and regulations, etc. This reflects the caring and humanized service concept of the property management company.

(5) Communicate with the owner on a regular basis. 1. Owners are invited to hold "symposiums" regularly, according to different ages.

2. What are the contents of the property bulletin board in residential quarters?

(a) to establish and improve the propaganda work organization, clear responsibilities, establish a system. The neighborhood committee has set up a propaganda work committee and a leading group for propaganda work. In accordance with the requirements of the "Measures for the Administration of Spiritual Civilization Publicity Column in Desheng Street Community", a special person is appointed to take charge of the publicity column. The leading group also conducted a special study on the management and utilization of community publicity columns and blackboard newspapers, and formulated a series of rules and regulations, such as the management system of community publicity volunteers, the contact system of publicity committees of community neighborhood committees, the regular replacement system of publicity contents of publicity columns, the archives system of publicity and spiritual civilization work, and the health protection and cleaning system of publicity columns. All work responsibilities are carried out to people, and a sound organization makes the community publicity column regularly replaced, cleaned and maintained.

(two) widely mobilize the masses to actively participate in the maintenance and construction of community billboards. The community bulletin board is the publicity and education position of the community residents themselves. In order to better mobilize the masses to participate, a team of community publicity volunteers with members of neighborhood committees as the main body was established. Volunteers include not only community party member and activists, but also respected community elders and quick-thinking primary and secondary school students. Most community residents put forward suggestions and brainstorm. With the joint efforts of everyone, the content of the community publicity column is closer to life, to the masses and to reality. Community publicity and education and spiritual civilization construction have become the business of community residents, which has improved residents' sense of ownership and community cohesion, and also strengthened the effect of publicity and education.

Third, enrich the content of community publicity column education and pay attention to the actual effect of community spiritual civilization construction.

In order to give full play to this role, the community has carried out special publicity and special publicity according to the publicity plan and combined with the central work of the community, and changed the contents of the publicity column regularly, so that the methods and contents are always new. In 2004, * * * produced and replaced 30 publicity columns, including "Popularizing scientific knowledge and promoting scientific spirit", "People-oriented science and technology, building a well-off society in an all-round way", "Cleaning the environment, caring for health" and "knowledge of civilization and etiquette". The rich content has attracted the attention of community residents.

3. Property knowledge and common sense can help you make your daily life more convenient.

After the house moved in, the "struggle" between buyers and developers became a struggle with property companies. After the daily life, basically dealing with property companies. Knowing some property knowledge is not only to ensure the convenience of your life, but also to prevent yourself from being cheated in the interaction with property companies.

1. When did the property management company start collecting property management fees?

A: Generally, it can be divided into two situations and ways. First, the property management fee is charged after the property buyers sign the contract. Second, property management companies start to charge management fees when residents move in.

2. Do developers have to pay property management fees for vacant houses?

A: There is no explicit provision at present. However, according to the current industry practice, developers pay property management fees for vacant houses. As for how much management fee to pay, it can be implemented according to the corresponding standards stipulated in the Convention on the Management and Maintenance of House Use.

Three, when collecting property management fees, what is the billing area?

Answer: The billing area is subject to the construction area indicated in the property certificate. This construction area includes two parts: one is the interior construction area and the other is the shared area. Houses that have not yet obtained the real estate license shall be subject to the sales area on the purchase contract signed by the developer and the purchaser.

Four, public * * * area lighting costs, who will bear?

Answer: The lighting of public areas generally refers to the lighting of stairs, hallways and corridors of buildings, and this part of energy costs should be borne by the beneficiaries. The usual practice is to share the cost according to the unit door. Therefore, in addition to paying the energy cost used by the family, the family should also pay the shared energy cost.

5. Should the tenant pay the decoration deposit to the property company when renovating?

Answer: It is a common phenomenon for residents to decorate their houses. In order to ensure that the house decoration will not damage the main structure of the house and ensure the safe use of the house, residents must apply to the property management company when decorating, and the construction can only be started after the approval of the property management company. Moreover, they must sign a decoration agreement with the property management company to clarify the decoration content, decoration time, garbage disposal method and the handling of breach of contract liability. Whether the property company should collect the decoration deposit shall be subject to the agreement between the purchaser and the property company when handling the check-in formalities, that is, according to the provisions in the Convention on the Management and Maintenance of House Use.

Six, how to divide the maintenance scope of property management companies and owners?

The maintenance of the owner's house by the property management company can be divided into two situations.

In one case, the developer entrusts the house warranty obligation undertaken by the purchaser to the property management company, and the property management company does not charge any fees for the owner's house maintenance. In this case, the property management company performed the house warranty obligation on behalf of the developer;

On the other hand, the maintenance of the owner's house by the property management company does not belong to the housing warranty scope undertaken by the developer to the purchaser, and the property management company collects working hours. This situation belongs to the independent paid service provided by the property management company entrusted by the owner. (Note: this community belongs to the second case)

The maintenance scope and responsibility of the property management company and the owner are generally stipulated in the property management contract signed by both parties.

Generally speaking, the property management company is responsible for the maintenance of * * * used parts and * * * used equipment, public buildings and * * * used facilities, including external walls, stairwells, passages, roofs, elevators, electromechanical equipment, * * used antennas, fire-fighting facilities and green spaces.

In general, the owner should be responsible for the maintenance of all his properties. Indoor parts and equipment, including water, electricity, gas and other indoor pipelines, facilities and private balconies, shall be maintained by the owner. The owner can repair the parts and equipment for his own use, or entrust a property management company or other professional maintenance personnel to carry out the maintenance, but the corresponding expenses shall be paid when entrusting others to carry out the maintenance.

Property knowledge should be learned and accumulated slowly in daily life. It's no big deal, but it's always good to know something.

(The above answers were published on 20 16-0 1-04. Please refer to the actual situation for the current purchase policy. )

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4. What should the property management community do for the publicity column?

Publicity column is a general term, generally not a certain type of bulletin board.

The contents posted on the bulletin board are as follows:

1, property announcement.

2. communication.

3, warm tips.

4. Good deeds.

5. Financial budget.

6. Finish this work this month.

7. Plans for next month.

8. Good deeds.

9. Laws and regulations.

10, charge.

1 1, emergency.

12, collected.

13, property contact information.

14, announced by the property staff.

15. Employee resignation reward, resignation and appointment.

16, posted by other units.

17 and other information related to real estate.

Clean up the overdue notice in time!