Investigation report on industrial and commercial enterprise management

Investigator: (0 1 industry and commerce) Social investigation unit: Xinhai Jiayuan Property Management Company under Xinhai Group Social investigation time: Social investigation is a necessary experience for every college student. It enables us to understand the society in practice and learn a lot of knowledge that we can't learn in class. It has benefited a lot, broadened our horizons, increased our knowledge and made me realize that what I have learned can be applied to my work. This will lay a solid foundation for us to further move towards society in the future. Only by adjusting one's learning style in social investigation and adapting to the society as soon as possible can one be accepted by this society and survive and develop. When I first joined the company, I was always full of ambition. After a series of experiences and lessons, I tried to adjust my thinking and correctly understand the orientation and development direction of companies and individuals. I believe that as long as we are based on reality, change and adjust our perspective, forge ahead on the road to success and keep climbing, one day, those successful opportunities will follow, prompting us to become recognized talents in the world. Now I will do a social survey in Xinhai Jiayuan Property Management Company under Xinhai Group for more than two months. During the social investigation, I was lucky enough to get a preliminary understanding of property management through the company's mobile work. In this process, I learned specific business knowledge in company management and enriched my professional knowledge. It laid a solid foundation for normal work in the future. From the perspective of personal development, the biggest influence on me should be the work style as a social person and the influence of office interpersonal relationship. Because these are all aspects that I haven't touched in school, let me tell you about my knowledge and experience in this field during my internship. First, the property work requires a rigorous work attitude. In fact, any work should be done seriously, especially in the accounting department where I work. Every position needs to deal with numbers, and often needs to deal with a lot of data, which requires accuracy. Any small mistake will affect the overall result. For example, in the accounting of property fees, the amount and figures must be completely accurate before payment and transaction can be made. When bookkeeping, each transaction must be checked by a special person after being entered into the computer to ensure that the remittance time, amount and account numbers of the remitter and payee are accurate. A month later, I was seconded to the personnel department, but this rigorous work style has been affecting me. At the same time, I also noticed that this style is also one of the company's corporate cultures, which can be reflected in every employee. Second, pay attention to the division of labor and cooperation, the working procedures are detailed and specific, and each step has certain operational norms. For example, when collecting agency utilities, we must follow the steps of total amount calculation, checking, bookkeeping, checking, printing and user checking. The information of each bill must be accurately entered into the computer and checked. If there are errors in the data, it will not be collected successfully. Each process is interrelated, and each step is related to the overall result. Only by working together can we finally finish the task. This meticulous mode of division of labor and cooperation seems complicated on the surface, but it minimizes the capital flow in intermediate links and avoids possible disputes between owners and property management companies. Third, it is very important to get along and communicate with colleagues. Because a complete task needs everyone's division of labor and cooperation to complete, communication between colleagues is very important. There will inevitably be some mistakes in the work process, which will bring inconvenience to colleagues in the next process; Or for some objective reasons, although no one should be fully responsible, it did affect the work of other colleagues. At this time, we must communicate with colleagues in the right way, solve the problem as soon as possible, and let everyone work together in Qixin. In addition, the interpersonal relationship in the office is also difficult to grasp, especially for our fledgling interns, especially the relationship between some colleagues is very subtle. Being close to or alienating any party will bring some adverse effects to yourself. My experience in this field is to talk less and do more. This skill can't be learned in books, so we should learn and accumulate it slowly at work. Before (before the social survey), I always thought that it was right to do our life according to books, but after the social survey, I found that many things could not be learned by books. Some people say that society is a big school, but now I really realize that I am just a child in a naive class. Of course, I am not afraid or discouraged. I have many leading colleagues to lead the way, and I am also a primary school student who does not ask for advice. Maybe I sometimes regret some things I have done, but it doesn't matter. I also know clearly that these are the tuition fees I paid for the society. With experience, you have the knowledge of life. Colleagues are a very strange thing. Of course, this "thing" is not a curse. I just analyze this role as a social thing. I also naively thought that having a good relationship with my colleagues is no different from having a good relationship with my classmates. But later practice proved that I took it for granted at that time. In fact, the relationship between colleagues is much more complicated than that between classmates. At least on most occasions, there will be no conflict of interest between classmates, but the relationship between colleagues will seek balance in the relationship with leaders, power competition and salary performance competition. In the process of social investigation, I got the care and help from leaders, teachers and seniors. All the teachers taught me patiently, so that I not only learned business, but also learned a lot about dealing with people. In particular, the leaders and colleagues in the office took time out of their busy schedules, not only giving me guidance at work, explaining business knowledge to me, but also giving me a lot of care in life. I hope I can learn from my leaders and colleagues again in the future. The above is my own work in this company. According to the management knowledge I learned in school, I will systematically discuss a series of problems and solutions in the company observed in social investigation. In the process of social investigation, I deeply realized the advantages of our company and its influence in Qiqihar. Although the company has only experienced a few short years of development, it has made such great achievements, which is inseparable from the spirit of hard work, innovation and challenge of Xinhai people. But while seeing the achievements, I also found some problems that affect the development of Xinhai property, which can be summarized as follows: First, the internal management is not standardized. First of all, the company is influenced by the development of the whole property management in Qiqihar, and the property management in several places almost always follows the old management model. The division of labor is not clear enough, the system is not perfect enough, there are few procedural and standardized workflows, and most of them are simple and extensive management. Secondly, due to many problems involved in property management, imperfect systems of various departments, complex relationships and many relationships that need to be coordinated, all property offices have put a lot of energy into dealing with various relationships, including dealing with the relationship between property offices and group companies, the relationship between property and administrative departments, and the relationship with relevant owners. Dealing with these relationships is of course beneficial to the development of property management, but when internal management and external services are ignored, it is inevitable to put the cart before the horse. This has affected the healthy development of property management. Second, the responsibilities and rights are unclear. Unclear rights and responsibilities are the main obstacles affecting the development of enterprises. This includes two aspects, on the one hand, between the property office and the head office. Due to the particularity of our company's property management, all the property management is prepared by the head office as a developer, and most of the property management personnel are deployed from various positions by the group company, which leads to the situation that construction and management are not divided, which invisibly increases the difficulty of property management. Although, this situation of building a management company has also brought some benefits to property management, such as some problems of house maintenance and equipment and facilities, which can be better solved through consultation. But more is to make the property management work can not be carried out independently. Many problems need to be examined and approved at different levels, resulting in multi-head management, which affects the improvement of property management service quality and the healthy development of property management enterprises. On the other hand, the responsibilities within each property management office and between posts are unclear, the division of responsibilities among posts is unreasonable, and the staffing is unscientific, which leads to low work efficiency, surplus staff, broken work chain and poor workflow, which makes some work unable to be completed normally, quickly and effectively, greatly affecting the improvement of service level. Third, the foundation is weak and normal operation is difficult. First of all, due to the early development of some properties, aging equipment and facilities, difficult maintenance and high cost, it has brought great pressure to all aspects of work. Secondly, there are many problems left over in the early stage, and it is difficult for property management to solve itself. There are many contradictions between property management and developers, between construction units and owners, and the income from property management is meager, which makes it difficult for property management income to operate normally and enterprises to struggle. This makes it difficult for property management to improve equipment and services, resulting in low service level, high complaint rate of owners and dissatisfaction with services, which in turn leads some owners to refuse to pay property management fees. This makes property management fall into a vicious circle. Fourth, there is a lack of professional managers. Due to the relative lack of professional knowledge of enterprise employees, most of them are engaged in property management by halves. Although they have relatively rich experience, they lack systematic theoretical knowledge. Moreover, because of the problems of ideas and funds, enterprises rarely introduce professional managers, which leads to poor service awareness and lack of conceptual innovation, and it is difficult for property management to enter the track of benign development. These problems have affected the development of our company. In order to improve its property management status and establish its property management brand, we might as well take the following measures to promote the rapid and healthy development of enterprises. 1. Clear responsibilities. If the company wants to take the road of brand, it must take the road of independent development, clarify the relationship with the head office, distinguish the boundary of responsibility, enjoy the right to independently carry out various tasks, and assume the responsibility as a property management enterprise. In addition, each property management office should also strengthen its own management, rationally divide departments, scientifically arrange posts, standardize the responsibilities of each department, achieve "everyone has something to do", straighten out the property management process, and clarify the responsibilities and rights of employees in each department. 2. Establish and improve rules and regulations. A successful enterprise must have a set of scientific, reasonable and applicable rules and regulations to regulate the behavior of employees. Establishing Xinhai property brand must be guaranteed by perfect rules and regulations. This includes formulating a set of necessary systems such as quality assurance system, charge management system, financial system and post assessment system, as well as a series of procedural norms such as property management service workflow, complaint acceptance procedures, maintenance procedures and emergency handling procedures. Only by perfecting these rules and regulations and actively implementing them can we build a successful enterprise and establish Haina property brand. 3. Improve the property management environment. To improve the management environment, it is necessary to straighten out the relationship between all aspects and make all departments coordinate and cooperate. Reduce the expenditure of unnecessary links and improve equipment and facilities. In the case of limited funds, we will provide high-quality services to the maximum extent and try our best to meet the reasonable requirements of the owners, so as to increase the charging rate and increase the income of enterprises, so that enterprises can embark on a virtuous circle and operate independently and normally. 4. Improve the quality of employees. Only by improving the overall quality of employees can we form excellent teams, build successful enterprises and establish Xinhai property brand. Improving the quality of employees can start from the following aspects: on the one hand, internal training. Regularly carry out business knowledge, professional knowledge and service awareness learning activities to improve the overall business level and service awareness of employees; On the other hand, experts with profound professional knowledge and rich practical experience are invited from excellent property management companies for training to learn from the successful experience of excellent property management companies; Finally, introduce talents. Enterprises should introduce some outstanding talents with rich professional knowledge to replenish fresh blood, improve the vitality and innovation of enterprises, and promote the development of enterprises and the establishment of brands. 5. Establish corporate culture. The service characteristics of property management enterprises determine that the quality of employees must be improved from the cultural level. Only by establishing a corporate culture suitable for the characteristics of the enterprise and highlighting corporate values from a cultural height and level can we standardize the service level, service attitude and service awareness of employees. Only in this way can we promote the normal operation and rapid development of enterprises. In short, to take the road of brand, it is necessary to comprehensively improve management, clarify the responsibilities and rights among companies, departments and posts, establish and improve various rules and regulations, straighten out and coordinate all aspects, form a high-quality excellent management team, establish a corporate culture suitable for Xinhai property characteristics, and establish a brand-new Xinhai property image. In addition, because there are many residential areas under the jurisdiction of Xinhai Property, the properties and owners of each place have their own characteristics, and the nature of real estate is quite different. Therefore, different improvement measures should be taken according to the characteristics of each place. "I think it's an armchair strategist. I don't know if it should be done." When I first read this sentence, I didn't feel anything special. However, after this short internship, I not only really understood its significance, but also deeply realized its connotation. For me, society and institutions are the best universities. I found that the theoretical knowledge learned from textbooks is too limited and shallow if it is not combined with the company's work practice. Everyone in the company is my teacher, and I have too many things to learn, not only professional skills, but also professional quality and social experience, which can be the basis for my future competence and the heaviest weight for me to stand out in the fierce competition. When I first started my internship, I entered Xinhai Property Management Company, a subsidiary of Xinhai Group, with the feeling that I could finally bid farewell to the monotonous student life and enter the dynamic social stage in my dream. After two months of internship, I found that what I learned was not enough, which also made me deeply realize that students' job is to study, not to attend classes. From classroom to enterprise, there is no end to learning. From this perspective, I am willing to be a student forever. Although the internship time is very short, what I have learned is difficult for me to understand in a semester at school. For example, how to get along with colleagues, I believe that interpersonal relationship is a big problem for many college students who have just stepped out of society, so I deliberately observed how seniors get along with colleagues and superiors during my internship, and I also tried to ask for advice with an open mind. If I don't understand, I will ask. Improving interpersonal relationships is not limited to our own department, but also good relations with colleagues in other departments, such as the marketing department, so that the work efficiency will be high, and what people call "making money harmoniously" is not unreasonable in our daily work. Moreover, chatting with seniors at work can not only relax your nerves, but also learn a lot of things outside of work. Although we may not encounter many situations, we can understand them, which is also the purpose of this social practice. Through this internship, I have an understanding of the development status of private enterprises from rationality to sensibility, which is a great progress for me. During my internship, I not only learned a lot of knowledge that I couldn't learn in class, but also improved my practical working ability, which laid the foundation for doing my job well in my new job after graduation and improved my self-confidence. Many students feel that what they learn in class is useless and frustrated in practice, but I think what they learn in textbooks is the most basic knowledge. No matter how the reality changes, if they master the most basic knowledge, they will be able to change with constancy. In my internship, I found that although the superficial phenomena of enterprises vary widely and the management methods have their own characteristics, in the final analysis, they can all be explained by the principles and related analysis in our business administration. Therefore, it is still the top priority for us to master theoretical knowledge during school, but the existence of this kind of theoretical learning is more vital and shows its value when it is linked with related practice.