What should I do if the property complains about the agency fee and rent?

First, I didn't find a house through an intermediary, and I didn't pay the agency fee.

If the house leasing intermediary agency facilitates the two parties to reach a contract, it may collect the intermediary service fee at one time according to the agreement of both parties, and shall issue an invoice. Intermediaries shall not collect any property other than the entrustment contract, such as deposit and information fee. In addition, intermediary companies are not allowed to charge room rates in advance.

According to the relevant provisions of the Contract Law, if the broker fails to facilitate the establishment of the contract, he may not ask for remuneration, but may ask the client to pay the necessary expenses for engaging in brokerage activities.

Simply put, if you don't find a house through an intermediary agency, you don't need to ask the client to pay the agency fee. Even if there is an agreement in the intermediary contract, it is invalid, but the intermediary agency can ask the client to pay the necessary expenses for engaging in intermediary activities.

Generally speaking, an intermediary can charge an intermediary fee equivalent to half a month to one month's rent.

As mentioned above, the intermediary company has the right to charge necessary fees if it fails to facilitate the two parties to reach a house lease contract, but this "necessary fee" is difficult to define. In order to avoid disputes and protect their legitimate rights and interests, it is best to agree on the collection method and fees in advance in the intermediary contract to avoid the intermediary asking for exorbitant prices.

Some non-standard intermediaries may take the lessee to see several houses at will in order to earn room fees. In order to prevent this, it is suggested to write the following contents into the intermediary contract:

(a) when the house obviously does not meet the requirements of the tenant, there is no need to pay.

In order to have a clear basis for refusal to pay, it is best for renters to specify the specific conditions for finding a house in detail in the intermediary contract. If the house introduced by the intermediary obviously does not meet the requirements of the renter, no payment will be made and the intermediary will compensate for the loss.

(2) When the information provided by the lessor is incorrect or fraudulent, the intermediary shall bear the responsibility first.

This situation means that the information provided by the lessor is incorrect, and the intermediary agency guarantees to verify the housing information and meet the special requirements of the renter. However, due to the information provided by the lessor is incorrect or fraudulent, the intermediary shall bear the losses and compensate the lessee first.