The purpose of quality grading specification of property industry

1, the service quality directly affects the owner's satisfaction with property management.

The satisfaction of community owners with property management enterprises is an important criterion for property management enterprises to assess their own service level. If the service work is well done and the community owners are satisfied, the property management enterprises will also get the support of the owners in other work, and the basic tasks of the property management enterprises will be completed.

On the other hand, the service level is poor, the service awareness is not strong, the service content is few, and it can not be recognized by the owners of the community, let alone other work, ranging from refusing to pay the property management fee to re-hiring the property management unit.

2. Service quality affects the economic benefits of enterprises.

Property management enterprises implement the operating mechanism of "self-management, self-financing, independent accounting and self-development", and the main source of income of property management enterprises is the property management fees charged to the majority of households.

The current residential property management fee price is controlled by the government, and has not been negotiated with the owners, which has accumulated dissatisfaction with the property fee pricing mechanism in the hearts of the owners. With the increase of laid-off workers in society, it is becoming more and more common that property charges are difficult!

However, in some high-income owners' communities, property management companies need to provide some value-added services, which will directly affect the economic benefits of property management companies.

Therefore, the property management company should "think what residents think and be anxious about what residents are anxious about", carry out all kinds of services to meet residents' daily life in an all-round and multi-level way, charge the community owners fairly and maintain a good property service relationship with the owners.

3. The service quality affects the reputation of the property management company.

Good corporate image and well-known corporate brand are valuable intangible assets of enterprises. Only by "establishing their own corporate image and creating their own corporate brand", providing high-quality services and being recognized by the majority of owners can property management enterprises improve their corporate brand image in society and have strong market competitiveness.