Industry requirements of property management personnel

As a new industry, the development of property management is based on service. No matter how the development direction, management mode and strategic objectives of property management change in the 2 1 century, the purpose and basic concept of service are eternal, that is, "to satisfy customers". The new concept of customer-oriented, striving to meet customer needs and expectations, and pursuing customer satisfaction and loyalty has gradually formed and developed rapidly under the market economy system. For the property management industry in China, the next five years will be the golden period of its rapid development. This stage will require a large number of high-quality talents, that is, excellent property management personnel.

Market competition is talent competition in the final analysis. High-quality talent team often holds advanced technology and management experience, which is the key factor for the development of property enterprises. The quality of property management personnel directly affects the satisfaction of customers, so it has become a standard to measure the Excellence of property management companies. Property management personnel should strengthen their service awareness, enhance their learning consciousness, and learn modern psychology, interpersonal communication, English, economy, science and technology, law, real estate, architecture, management and WTO rules, so as to continuously improve their management level, create a good living and living environment for customers, and improve their service quality with professional knowledge and high skills to meet customers' requirements.