Summary of personal work in property back office

Summary of personal work in property back office

Summary is a written material that analyzes and studies the relevant situation at a certain stage and makes guiding conclusions. This is a good way to increase your talents. Come and write a summary. How is the summary generally written? The following is a summary of my personal work in the property backstage, for your reference only. Welcome to reading.

1 20xx personal property office work summary, under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "your satisfaction is our eternal pursuit", with the company management philosophy of "people-oriented, customer-oriented, honesty-oriented, quality first" and the company's business philosophy of "improving the level, creating benefits and building brands". Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx.

I. Personnel management

After the night shift of cleaning, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each post, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operation, and adjust the shift and duty time, so as to basically meet the requirements of cleaning operation without increasing the number of personnel.

Second, training.

Train new cleaning staff in different positions in cleaning theory and practical operation, so that cleaning staff can master cleaning knowledge and meet the requirements of office cleaning. On the premise of training cleaning staff in cleaning manual, combined with the actual situation in the work, the following training is focused on: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpaper, cleaning and maintenance of elevators, and handling rust. We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit. After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, greening work.

/kloc-There were about X green plants bought in the building in October and October, and the office and lobby grew in general. In other places, due to insufficient sunshine and humidity, especially poor ventilation, there are many green plants and pests. Most of the plants in the elevator hall die, and some barely survive but have no ornamental value. Efforts should be made to overcome unfavorable factors during maintenance, so as to change soil every two seasons, increase nutrients, kill insects in time and focus on maintenance for a certain period of time. It is suggested that outsourcing should be considered for indoor greening in 20xx to ensure the ornamental of plants. The peripheral greening has not been replanted due to waterproof construction, and the greening will be completely redesigned in 20xx.

Fourth, pest control.

According to the instructions of the street on the work of creating a national sanitary city, cleaning has completely destroyed the building, which conforms to the national sanitary regulations. In the work, according to different seasons to kill mice and mosquitoes and flies, and achieved good results.

Verb (abbreviation of verb) health quality supervision

With the implementation of ISO 9001-20xx-20xx quality system, Cleaning has strengthened the supervision of work quality, completed the filling of forms, controlled the work quality with various records and systems, and summarized the problems existing in the work, further corrected them, and achieved good results.

Six, the problems in the work

1。 The oil pollution generated by cars in the surrounding parking lot cannot be effectively removed.

2。 There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3。 In winter, the hygiene of pharmacies can't reach the standard in snowy days. You can consider buying a self-propelled automatic washing machine, which will improve to some extent.

4。 Under the condition of ensuring hygiene standards, the cost of replacing some high-frequency equipment and cleaning equipment will increase to some extent.

In 20xx, the back office work has been improved as a whole, but there are still some shortcomings in the work details, and the cleaning cost still has potential. Under the guidance of the company leaders and the efforts of all the staff of the property management office, there will be better performance in 20xx!

Summary of two people's work in property management office last year was a year of rapid development, a year of stepping up promotion and a year of bumper harvest. During this year, with the support of the company's leaders and the leaders of developers at all levels, xx Property Management Office has always implemented the principle of "owner first", improved its service according to the actual situation, and rationalized its management work, initially achieving the management requirements of "engineering procedures, standardized operation, practical use and scientific management". The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. Last year's work is summarized as follows:

First, complete the daily work target management

1, housing management

Housing management is one of the important contents of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

2. Management of public facilities and equipment

In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. Maintenance calls are answered 24 hours a day. Meet the management requirements, maintain the facilities and equipment in place, maintain them in time and operate normally.

3. Greening management

In order to create a beautiful living environment for the owners, strictly implement the greening management measures, actively cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems existing in the construction and maintenance process of the greening company, and urge them to rectify. When the greening warning signs are not in place, make simple warning signs and fences, and strengthen the greening protection and management work, so that the green space is basically free from damage, trampling and public phenomena.

4。 Environmental sanitation management

In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, bagged and fixed-point stacked decoration garbage, and centralized removal management, which strengthened the sanitary inspection of the residential area and ensured the cleanliness and beauty of the residential area.

Civilized duty, courtesy and discipline, and bold management when encountering bad people and bad things have made the safety precautions in good condition last year.

Second, the key work completed this year

1, do a good job in maintenance service.

Maintenance service is an important part of property management, so we are very concerned about the timely rate and completion rate of maintenance work.

In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams and manufacturers to determine the maintenance procedures and methods, and successfully completed the goal of no legacy maintenance before the year. In terms of public facilities and equipment, we regularly and timely maintain and inspect various facilities, and timely repair and handle problems when found.

2. Listen carefully to the opinions of the owners and solve problems for the residents in time.

Good work suggestions and management suggestions from the owner are our working principles. Therefore, we carefully record the problems reflected by residents and report them to the company in time. The company will deal with it in time, strengthen communication with the owner, patiently explain the work for the owner, and solve problems for the residents in time, such as parking the owner's car and putting some sand piles for the owner to decorate. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

Three. Existing problems and lessons

Although we made some achievements in our work last year, there are still many aspects that need to be improved and strengthened:

1, the overall quality of managers is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved;

2. Insufficient communication and understanding with the owner;

3. The management of equipment and facilities needs to be strengthened. In view of the above problems, we will learn from the experience and lessons of 20XX years' work, strive to improve employees' owner skills and management level, and do a better job.

In the new year, we will speed up the pace, constantly improve our own property management level, and constantly improve the management of the community, so as to contribute to this community becoming an excellent property management community at an early date and to the development of xx property management company.

Summary of Three People's Work in Property Office Last year was a year of rapid development, a year of by going up one flight of stairs and a year of bumper harvest. During this year, xx Property Management Office, with the support of the company's leaders and the leaders of developers at all levels, has always implemented the principle of owner first, and rationalized and improved the management work while providing good services according to the actual situation. The management requirements of "engineering procedures, standardized operation, utilization and scientific management" were initially realized, which made the property management work in the early stage of the community gradually embark on the standardized track, and achieved certain results, which was well received by the owners of the community. Last year's work is summarized as follows:

First, complete the daily work target management

1, housing management

Housing management is one of the important contents of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and are responsible for regular inspections, so as not to damage the decoration of tenants' houses, and have a unified appearance, and there is no behavior that harms the housing structure. The vacancy rate is 95%.

2. Management of public facilities and equipment

In order to ensure the normal life of residents in the community, we have formulated a perfect management and maintenance plan and emergency plan for public facilities and equipment to meet the management requirements of daily inspection, minor repairs and records, 24-hour answering of maintenance calls, timely maintenance of maintenance facilities and equipment and normal operation.

3. Greening management

In order to create a beautiful living environment for the owners, strictly implement the greening management measures, actively cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems existing in the construction and maintenance process of the greening company, and urge them to rectify. When the greening warning signs are not in place, make simple warning signs and fences, and strengthen the greening protection and management work, so that the green space is basically free from damage, trampling and public phenomena.

4. Environmental sanitation management

In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, bagged and fixed-point stacked decoration garbage, and centralized removal management, which strengthened the sanitary inspection of the residential area and ensured the cleanliness and beauty of the residential area.

Civilized duty, courtesy and discipline, and bold management when encountering bad people and bad things have made the safety precautions in good condition last year.

Second, the key work completed this year

1, do a good job in maintenance service.

Maintenance service is an important part of property management, so we are very concerned about the timely rate and completion rate of maintenance work.

In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams and manufacturers to determine the maintenance procedures and methods, and successfully completed the goal of no remaining maintenance work before the year. In terms of public facilities and equipment, we regularly and timely maintain and inspect various facilities, and timely repair and handle problems when found.

2. Listen carefully to the opinions of the owners and solve problems for the residents in time.

Good work suggestions and management suggestions from the owners are our working principles, so we carefully record the problems reflected by residents and report them to the company in time. The company will deal with it in time, strengthen communication with the owner, patiently explain the work for the owner, and solve problems for the residents in time, such as parking the owner's car and putting some sand piles for the owner to decorate. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

Three. Existing problems and lessons

Although we made some achievements in our work last year, there are still many places that need to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved;

Second, there is not enough communication and understanding with the owners.

Third, the management of equipment and facilities needs to be strengthened. In view of the above problems, we will learn from the experience and lessons in our work in 2002, strive to improve the sense of ownership and management level of employees, and do our work better.

In the new year, we will speed up the pace, constantly improve our own property management level, and constantly improve the management of the community, so as to contribute to this community becoming an excellent property management community at an early date and to the development of xx property management company.

Four years' summary of personal work in the back office of the property passed quickly, and 20xx years' work was over. As a financial officer and a staff member of the property management company who serves residents, my duties are mainly: carefully collect and keep the cash of residents' property fees and other related expenses, check all kinds of bill accounts, keep cash account books, keep cash on hand, do a good job in the payroll of property service center staff, pay wages on time, do a good job in property reception, and modify residents' accounts in time.

Over the past year, under the correct guidance of the company leaders and the leaders of the property service center, relying on the joint efforts of all my colleagues, I have successfully completed various tasks in my ordinary post with meticulous work style, dedicated work attitude and endless service pursuit. In order to accumulate experience, find the gap and improve the ability, we will summarize and report the work in 20xx as follows:

1, adhere to the principle, be rigorous and meticulous, and carefully check the accounts.

2, correct attitude, according to the rules, strict implementation of accounting discipline.

3. Diligent, willing to contribute, and stick to the bottom line of accounting personnel's professional ethics.

4. Take care of the front desk, act according to the rules, and increase the collection of related fees in time.

5, the overall situation, unity and cooperation, do a good job in the service of residents.

6. Work hard, obey the arrangement, and do other things assigned by the company and the property service center.

Over the past year, personal work has been strengthened in two aspects through continuous earnest exploration, experience accumulation, self-study and self-summary. First, persist in learning and improve the professional level. The second is to strengthen service awareness and correct work attitude.

In the past year, although I have basically completed my work and achieved corresponding results, these are inseparable from the strong support of the leaders and the concerted efforts of my colleagues. The new year has come, and I am determined to make persistent efforts, work hard, meet higher goals, accept greater challenges and manage all aspects to a higher level.

Summary of Personal Work in Property Office 5 Time flies. It has been x years since I joined this office. I am honored and happy to be a member of the Ministry of Internal Affairs. First of all, I want to thank the leaders for their trust and affirmation in my work. My work cannot be separated from the help and support of my colleagues. It gives me a platform to discover and know myself, and also gives me an opportunity to constantly improve myself in my work practice. The following is my work report for 20xx years:

As an internal employee of the company, I feel like a housekeeper, a person who serves all employees of the company, and I will help them when necessary. With the goal of "doing better", I actively completed the following duties:

First, the main work content:

1, responsible for the procurement, storage and acquisition management of the company's daily office supplies and fixed assets;

2. Responsible for the maintenance, repair and regular inspection of the company's daily office equipment;

3. Assist the finance department to complete the year-end fixed assets inventory and tabulate, summarize and register;

4. Be responsible for filing and keeping all kinds of fax documents reported by subordinate companies to the Group;

5. Assist department managers and assistants to sort out daily documents or report materials to various functional departments;

6, responsible for the company dormitory personnel arrangement management;

7. Front desk reception

8. Subscribe to the company's annual newspapers and magazines

Second, the job responsibilities

Back office work is a comprehensive service work, with light back office posts and heavy responsibilities. At the same time, it is necessary to complete the temporary work assigned by the leaders and department managers, and assist the director in handling the daily work. A qualified back office staff must have a strong sense of professionalism, a high sense of responsibility, a pragmatic work attitude, familiarity with business and back office work, extensive knowledge and meticulous work style, as well as the spirit of hard work and selfless dedication. Combined with the above three years of back office work experience, talk about my own profound experience:

1. Take the interests of the company as the starting point, and earnestly perform the post responsibilities.

As the backstage purchasing staff of the company, we should take cost saving as the first priority, spend the least money, buy things, do not eat kickbacks, and do not embezzle public funds; In order to avoid false application, you must obtain a material purchase order before purchasing, or unless the leader has specific instructions. Register and number the purchased fixed assets and consumables in time to ensure the integrity of the company's property. For the purchased and requisitioned items, make an inventory table in the form of warehousing and warehousing documents, and make an inventory of the items in the warehouse. False reports, false reports and false reports are not allowed, so as to ensure that the accounts are consistent with the items and the accounts are consistent with the facts. And do a good job of proofreading and verifying with the financial department personnel at the end of the month. Conduct a comprehensive inventory check with the personnel of the finance department every quarter. Ensure the normal operation of office equipment and facilities.

2. Take good care of the company's property, make every effort to regularly check the daily office equipment, such as photocopiers, projectors, fax machines and other office consumables, and regularly invite professional service personnel to visit for maintenance, thus ensuring the normal use of all equipment and prolonging the service life.

3. Timely, accurate, earnest and meticulous document management. Implement safe and effective management of the examination and approval documents uploaded by the subordinate companies of this unit, so that the categories are clear, the catalogue is complete, and the arrangement is orderly, so as to facilitate the search and use of the documents. After receiving the registration, it should be delivered to the recipient as soon as possible, tracking the approval documents, asking about the approval progress of the documents in time, and giving feedback to the sender as much as possible.

Summing up the work in the past three years, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, individual business work is not skilled enough, and communication with leaders is not enough. We need to constantly improve ourselves and spur ourselves in the future work practice.

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